The towels and cups were old and worn out. Only 1 English chanel on room TV.

The service was awesome provided by an amazing staff. Shout out to Mirza( Reception), Joel(pool), Ahmed and Joyti(Restaurant).

Stayed in May 2024

All was ok

I did not take breakfast at the hotel.

Stayed in May 2024

The regulation of the aircondition was limited, the fan was either on or off, subtle regulation was impossible. It was not a dissaster, but it could be better. Once or twice I had to stand up in the midle of the night and turn the fan on or off. Gluten free bread for breakfast would be appriciated, but I noticed that the avalability og gluten free diet and knowledge about coeliac dissease in the UAE is not on the same level as it is in Europe.

This time It was already my 3rd visit to Dubai and I chose this hotel becasuse of its situation close to Dubai Creek and the hostorical center with its famous markets. The conditions for cancellation (if needend) before arrival were also generous. The situation is excellent, close to the metro station Al Ghubaiba and the bus terminal of the same name. I was pleasantly surprised by the size of my room, it was really large, I cant remember I had had such a large hotel room before. Everything was clean, the room service did a good job. The staff was nice and helpfull, especially the main manager Jyoti, a young lady, obviously very busy making the stay as pleasant as possible for every guests. She asked me about my needs several times a day and she was really willing to help. The berakfast was good, gluten free bread was not available but it was compensated by wide choice of other food. Wi-fi conncetion was fast and stable. It took only about 30 minutes by bus to get to good beaches.

Stayed in May 2024

Not many mobile charging points in the room.

Location was good. Breakfast buffet and service was good

Stayed in April 2024

Stuff was great, especially Prakash. Great and kind guys. Thank you so much. Kind regards, Jelena.

Stayed in May 2024

Unfortunately, the pool was under maintenance when we first arrived, so we missed most of the pool days. Shame really as they have a lovely rooftop pool with warm water. My grand daughter loved it.

Family room was just right, cleaning staff did great cleaning every day. Concierge very helpful with advise and directions of where to go. Management staff very polite

Stayed in April 2024

Good and cheap hotel. Near the metro. Clean and cozy. Polite staff.

Stayed in April 2024

See in the morning Breakfast today, a guy named Khalid was extremely rude to the guests as at exactly 1030 AM without inform anyone the breakfast was removed...we requested him to provide 2 to 3 dishes on table which he replied I m sorry time is time....my point is yes agreed, but rude behavior not acceptable also, he could have come to our table and conveyed we would close the buffet in 5 minutes please help yourselves....also he could have served few dishes ordered by me and other guests.... It was curd and salad...he was extremely uncomfortable even to look at us while speaking....as if we are alien....

Front office staff and room service staff were extremely cooperative ....stay was extremely comfortable, and Jyoti Jinky and Inderjeet were really cooperative...kudos to the team...

Stayed in April 2024

Need to improve food quality

It's a good hotel to stay, the staff was very courteous & humble, Ms Jyoti was very attentive during breakfast and overall stay.

Stayed in April 2024

All good.

Staff excellent. Nice room.

Stayed in March 2024

It’s recommended to improve the Rooms’ soundproofing. Noice can be heard from the corridor.

Fast check-in Cleanliness Helpful Staff Value of money Availability of free parking

Stayed in April 2024

Location

Cleanness and staff

Stayed in April 2024

Although the toilet was clean the refurbishing looked a little mismatched, mixing old facilities with new ones. For example the shower faucets were new but the bath tub looked dated. I enjoyed being in Bur Dubai, which is the traditional part of the city, but if you are looking for fancy skyscrappers, it's better you look in Dubai Marina or elsewhere.

Great location, at walking distance from Al Ghubaiba bus station. There is also a bus stop nearby or you can walk to Sharaf metro station. The room was very spacious, with a dining room tablewith four chairs. Wifi worked well. The mattress was very comfortable.

Stayed in March 2024

You need every time to stamp tickets in reception when you wants use your car

1- Staff are amazing and welcoming, special thanks to receptionist ryaz he is amazing and sure all staff are good 2- Good value of money 3- Clean 4- Comfortable 5- Fast service response 6- very good experience ( Recommended 👍🏼)

Stayed in April 2024

This review is hidden because it doesn't meet our guidelines.

The staff was friendly and helpful...the location was good...altogether it was value for money

Stayed in March 2024

Bad internet connection and inexistent TV signal.

Basic accommodation at a reasonable price next to the old village of Dubai. Walking distance from two metro stations and Bur Dubai.

Stayed in April 2024

The location of the hotel may not be for everybody as it is in the centre of the Dubai IT hub.

The staff were very helpful and the hotel was very clean and well looked after. Extremely good value for money.

Stayed in April 2024

No pressing iron in the room but there was dry cleanng service

Very friendly and helpful staff. They always provided a solution almost immediately. All our stuff was well protected They were polite . Our room was spacious, clean and comfortable . The pool and gymm were very good. We really enjoyed our stay

Stayed in April 2024

I had breakfast on the first day only. It was too crowded for my liking. There was very little food left.But the lady in charge was very nice. She even got us an omelette each.

Stayed in April 2024

There are only drawback that I want to bring to attention: 1) Not enough Lighting in the room - Lighting can be improved 2) Breakfast - Breakfast is a bit expensive compared to the other restaurants near by.

Gateway Hotel is located in Old Dubai. Fairly close to Gold and spice souk. We liked our stay as it is was definately value for money. I would recommend this place for big families who are keen on visiting Dubai as a tourist

Stayed in March 2024

Some guests can be noisy late at night but that’s nothing against the hotel.

Gateway review March 2-12 We now consider ourselves to be regulars at this hotel. Having stayed in many of the high end hotels like Versace, Atlantis the Palm, Waldorf and Emirates Palace in Abu Dhabi, this is our favourite for many reasons. Friendly staff, ultra clean, good food, central area for transport and shopping. Great rooftop pool. Abu from Delhi on Security, Umam from Peshawar and John from Kenya and the others at the front entrance are all so helpful and friendly. Great for a chat and so kind. Reception staff are also excellent , Prakash and others order our food deliveries from the local restaurants.👍🏽. Dippin the manager is such a kind professional guy from Kerala who runs a great team, he kindly ensures I get a fabulous room to accommodate my mobility issue, many many thanks kind sir. In the pool it is Rishi who takes great care of us, a lovely young guy from Sri Lanka. The restaurant staff are exemplary and genuine. Kyoto is so sweet and very knowledgeable for one so young. Ahmed and Khalid from Egypt are so kind and good mannered. They all make breakfast a delight. Minuka is a little treasure and all the staff are but I don’t know all the names yet. As I’ve previously said don’t be looking for balconies or views as there are none. It ticks all the boxes and makes a very pleasant stay. See you all next month Inshallah.

Stayed in March 2024

Nice big room Nice stuff Special thanks to Ms. Jyothi, she takes care of the hotel guests. She fixed all kinds of issues very fast. 5 minutes to get the Metro 70 D Airport to the Hotel

Stayed in March 2024

Staff were nice very helpful

Location was great

Stayed in April 2024