Köllnerhofgasse 6, 01. Innere Stadt, 1010 Vienna, Austria
#7 of 382 hotels in Vienna
Guests' ChoiceBased on 283 hotel reviews
9.3Cleanliness
9.6
Comfort
9.5
Location
9.9
Facilities
9.2
Staff
9.8
Value for money
8.9
Free Wifi
9.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 24, 2024
Paul
United KingdomNothing.
Great location, fantastic staff and the best breakfasts ever.
Stayed in May 2024
Reviewed: May 24, 2024
Mark
New ZealandNothing to not like. The road entrance is not great... The TV in our room was quite old.
The staff were delightful and helpful. Breakfast was amazing. A very quirky hotel.
Stayed in May 2024
Reviewed: May 19, 2024
Marine
CanadaThere’s a restaurant directly underneath my room. There were times it was quite noisy until 10 pm.
The friendly staff and the location. It’s within short walking distance to main attractions, underground transit and the airport line bus stop
Stayed in May 2024
Reviewed: May 19, 2024
Adele
LatviaBreakfast started a tad late (7am), which was not ideal, if guests have an early flight.
Ideal location, very friendly staff, the whole hotel felt incredibly homey and warm.
Stayed in May 2024
Reviewed: May 17, 2024
Camilo
NetherlandsVery central location in the city center. The building is beautiful and the hotel is comfortable. The staff were very kind and helpful
Stayed in May 2024
Reviewed: May 15, 2024
Kat
AustraliaNothing
Fabulous boutique guest house experience, amazing helpful staff, great room, great bed, excellent shower, fabulous breakfast, great location
Stayed in May 2024
Reviewed: April 28, 2024
Frank
United Arab EmiratesAll good
Excellent breakfast. Great staff front and at breakfast
Stayed in April 2024
Reviewed: March 20, 2024
Darrin
United Kingdomnothing that we really didnt like
staff were very friendly and very helpful, breakfast was superb and also breakfast staff very friendly
Stayed in March 2024
Reviewed: March 6, 2024
Sharon
United KingdomWe were surprised by the open plan nature of the bathroom, lovely for a couple but as friends travelling together needed a bit of negotiation. I suspect the set up was visible in photos but we didn't notice. Despite this, the facilities really were first class.
Room was lovely, spacious and very well decorated, felt quite 'exclusive'. The hotel occupies part of a building but the unusual set up leads to a quirky feel inside. All space really well used and lots of space to relax outside of the room. Access to out of hours drinks and snacks was great, as was the super cute little 'garden' area. We didn't make use of the little in house cinema but it looked fun. Breakfast was fantastic!
Stayed in March 2024
Reviewed: February 5, 2024
Bejal
United Kingdomnothing
Great location. The members of staff always at helping hand Anaswered all emails before arrival Many good restaurants in the local area walking distance to main shopping area and St Stephen's church Breakfast at the hotel is fantastic The pillows were to soft but we asked for firmer ones and they gave us these.
Stayed in February 2024
Reviewed: January 30, 2024
Steven
United States of AmericaNothing!
The hotel was in a perfect location for a 4 day visit to Vienna. St. Steven’s Cathedral, the Vienna State Opera, the Spanish Riding School, great restaurants and cafés as well as beautiful shops all within 5-15 min walk. Also very close to metro and train stops to take you further out. Beautiful property with clean, comfortable rooms. Super friendly and service minded staff and a delicious breakfast menu every morning.
Stayed in January 2024
Reviewed: January 23, 2024
Jorja
United States of AmericaParking was expensive. No bar fridge in room. Coffee/tea making facilities available in common area.
Large, comfortable room. Great breakfast. Excellent location. Fairly quiet.
Stayed in January 2024
Reviewed: January 22, 2024
Philip
United States of AmericaThe breakfasts were great with a chef to cook the meals as ordered. The staff was very friendly and service fantastic! Very comfortable rooms as well.
Stayed in December 2023
Reviewed: January 20, 2024
Annabel
United KingdomIt was all fabulous
Quirky little extras, amazing mini bar set up, really friendly staff - particularly great breakfast team, great location and beautiful design
Stayed in January 2024
Reviewed: December 26, 2023
Dana
AustraliaWe visited in December. The interior of the building and especially our room on the lower ground was uncomfortably warm
Excellent central location, helpful friendly staff and great breakfast
Stayed in December 2023
Reviewed: December 12, 2023
Craig
SpainI wish I couldve stayed longer!
Breakfast and location were amazing!
Stayed in December 2023
Reviewed: November 21, 2023
Lloyd
United KingdomLocked door to hotel from street and no reception or staff in evening /night. Lift failed on my first night and there was no one to contact or instructions on back staircase. Breakfast very limited for the price.
Great location . Super friendly staff. Well appointed comfortable rooms.
Stayed in November 2023
Reviewed: October 29, 2023
Robert
United States of AmericaClean, amazing shower, nicely decorated, functional, amazing staff, INCREDIBLE BREAKFAST, comfortable bed.
Stayed in October 2023
Reviewed: October 16, 2023
Brian
United KingdomI have nothing to complain about this stay.
The fresh breakfast was very good with plenty of choice. The room was clean and very comfortable, and the hotel is in a great location.
Stayed in October 2023
Reviewed: October 16, 2023
Gee
United States of AmericaEverything was perfect
We loved everything about this property! Centrally located in old town Vienna providing walkable excursions and so many restaurant options. The room was huge, quiet, and the bed was very extra comfy. Breakfast was SUPERB including fresh made to order crepes, omelettes, etc and divine coffee. if I ever return to Vienna, here I will stay.
Stayed in October 2023
Reviewed: October 12, 2023
Christine
New ZealandNo coffee and tea facilities in the room but you could carry it up to your room.
Lovely big room with a bath. Nice petit fours thrown in. Amazing breakfasts!! Very friendly staff.
Stayed in October 2023
Reviewed: September 23, 2023
Jane
AustraliaThe shared entrance is a bit discouraging, but the light-hearted informal atmosphere of the hotel mostly negates that, once you’re into this quaint simple hotel. The street location can be a bit gritty & noisy building & roadworks outside when we were there. The room fit out ideas were well conceived, with simplified design, but the standard of finish was cheaply done in some places. For example, the newish platform floor was very squeaky and it was impossible not to make a lot of noise while just taking a few steps - dreadful! The pared-down plyboard cupboard and bathroom doors could have been better made. The weather was hot & the automatic heating in the bathroom floor could not be turned off completely - this was sometimes uncomfortable.
This hotel aims to be cheerful, smart and youthful. This is nice in old Vienna which is full of much very traditional building and decoration & plush older style hotels. We liked the casual welcoming atmosphere which was carefully created by really exceptional staff. The catering staff in particular were some of the most charming and efficient staff we have ever encountered, including in much grander hotels. The breakfast service which starts early and goes until 11.30am was outstanding and a very enjoyable way to begin the day. The reception staff were also very helpful. The bed and pillows were very comfortable and our room size was generous with convenient storage and surface areas. The convenient location, very near St. Stephen’s Cathedral is in central old Vienna and close to the tram service and within walking distance of many tourist highlights.
Stayed in September 2023
Reviewed: September 16, 2023
Jessie
United States of AmericaThe staff was very very nice and professional!
Stayed in September 2023
Reviewed: September 12, 2023
Laurie
IrelandThe room was very spacious, elegant and well finished. A unique hotel, I have not stayed anywhere that was designed in the same way.
Perfect location, hotel felt very safe, private and the staff were so friendly and accommodating.
Stayed in September 2023
Elkridge, USA
Kanab, USA
Vyborg, Russia
Split, Croatia
Zadar, Croatia
Jahorina, Bosnia-Herzegovina
Ulcinj, Montenegro
Pushkar, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content