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  5. Reviews of Arrow on Swanston

Reviews of Arrow on Swanston This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

488 Swanston Street, Carlton, 3053 Melbourne, Australia

#930 of 1,033 vacation rentals in Melbourne

Guests' Choice

Review Score

Based on 5740 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.8

  • Location

    8.4

  • Facilities

    6.5

  • Staff

    7.3

  • Value for money

    7.1

  • Free Wifi

    6.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 30, 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The gym has mosquitos and the reception can be lax with clear instructions

    Very central, rooms have everything you need

    Stayed in May 2024

  • Reviewed: May 29, 2024

    6.0
    Good location, but not the most comfortable
    • Leisure trip
    • Solo traveler
    • One-Bedroom Apartment
    • Stayed 6 nights
    • Submitted from a mobile device

    I felt the property was a bit run down; they were in the middle of renovations, but there were wear and tear marks in the bathroom, the kitchen, and the living room area of my room. One of the elevators broke during my stay. The other tenants / guests on the sixth floor were quite loud in the evenings, causing a ruckus in the hallways. There was not much soundproofing, so I could hear whenever someone was using the pool outside or moving around in the room above me. The fire doors were sometimes propped open with a door stopper or a cone, which was unsafe.

    The location in Melbourne was great; it was right next to a tram line that ran into the CBD. The kitchen was well supplied with a pot, a pan, a chopping board, plates, bowls, and cutlery.

    Stayed in May 2024

  • Reviewed: May 26, 2024

    5.0
    Not happy
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Fridge had funky smell, couch badly stained but grabbed blanket from cupboard to sit on it and it’s so old and uncomfortable 🤦🏻‍♀️ Toilet seat needs replacing Bed was nothing like the Booking.com pic Booking.com this was supposed to be a Deluxe One Bedroom Apartment…. Your marketing people do very well with pictures, extremely disappointed as l have been using Booking.com for a long time

    Shower pressure was good.

    Stayed in May 2024

  • Reviewed: May 24, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Two Single Bedroom Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    Limited stencils, shower, mattresses need to be replaced.

    Staff, location, helpful people,

    Stayed in May 2024

  • Reviewed: May 23, 2024

    7.0
    Perfect
    • Leisure trip
    • Solo traveler
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Clean good services

    Stayed in May 2024

  • Reviewed: May 23, 2024

    6.0
    Our stay was okay but not big enough for our needs, but we had no other option.
    • Leisure trip
    • Family with young children
    • Family Apartment
    • Stayed 2 nights

    The couch bed was too hard to sleep on comfortably, not big enough for an adult and three teenagers for two nights. Suitable for 2 adults and two small children and the room only one double bed and 2 single beds pushed together. Not enough bedding, towels and no face washers.

    The location was good close to public transport and shops. The room was reasonably quite. The access to the building and garage was secure and safe.

    Stayed in May 2024

  • Reviewed: May 18, 2024

    6.0
    Could have been more
    • Leisure trip
    • Couple
    • Two Single Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff

    Decent location

    Stayed in May 2024

  • Reviewed: May 14, 2024

    5.0
    Nothing like the photos, consistent smell
    • Leisure trip
    • Family with young children
    • Family Apartment
    • Stayed 2 nights

    The room was not at all like the photos, it was much worse in person. Our balcony door wouldn't latch, we waited over an hour for someone to come fix it while we waited to go out for dinner. The halls smelled and had trash in them, the lamps didn't have bulbs in the room. A place to sleep in a convenient location, nothing else.

    The location was good

    Stayed in April 2024

  • Reviewed: May 14, 2024

    7.0
    Great location.
    • Leisure trip
    • Group
    • Deluxe One Bedroom Apartment
    • Stayed 9 nights
    • Submitted from a mobile device

    Location is far the best quality of this place. The staff was very helpful, due that we had to change rooms because the first one we had, it was tiny. No way 3 people could be there on a 10 day trip. Also you could feel the strings from the sofa-bed. The second room was okay, still small but doable for a 3 ppl family. Beds were comfy and size of the kitchen good enough. So if you are going to rent an apart for 3, better to choose the 2 bedroom one.

    Stayed in April 2024

  • Reviewed: May 11, 2024

    6.0
    OK for a crash pad base. Pricec accordingly.
    • Leisure trip
    • Solo traveler
    • Standard Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Room smelt of cigarette smoke

    Location

    Stayed in March 2024

  • Reviewed: May 9, 2024

    5.0
    Altogether comfortable, convenient location. A lot of money.
    • Leisure trip
    • Family with young children
    • Family Apartment
    • Stayed 5 nights

    Only a few basic items for kitchen use. Shower door kept coming out of the sockets.

    The bed was very comfortable

    Stayed in May 2024

  • Reviewed: May 7, 2024

    5.0
    Passable
    • Leisure trip
    • Travelers with friends
    • Deluxe King Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    The tv didn’t have streaming services, the bed sheets for old and outdated and a lot of dust was present. One elevator wasn’t working so took twice as long. Smelt of cigarettes the whole way through.

    Did the job

    Stayed in May 2024

  • Reviewed: May 7, 2024

    5.0
    Good!
    • Leisure trip
    • Group
    • Deluxe One Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Not comfortable for 3 person!

    Great location!

    Stayed in April 2024

  • Reviewed: May 7, 2024

    7.0
    Excellent and comfortable location
    • Leisure trip
    • Group
    • Two Bedroom Apartment
    • Stayed 9 nights

    induction cooker didn't work so I just used microwave

    Tram station is front of the apartment. Room and bed were smaller than others but comfortable

    Stayed in May 2024

  • Reviewed: May 5, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Deluxe King Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Beds not comfy

    Location

    Stayed in May 2024

  • Reviewed: May 5, 2024

    7.0
    It was fine. Just needs a little work and would be fantastic.
    • Leisure trip
    • Family with young children
    • Two Single Bedroom Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    Room was on first floor, noisy from street, internet was intermittent, including mobile data.

    It was close to everything we wanted to do! The car park was easily accessible. Staff were polite and accomodating.

    Stayed in May 2024

  • Reviewed: May 3, 2024

    7.0
    Twas short and nice.
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness was not up to standard especially balcony and the chairs and tables were broken

    I liked the Location and free upgrade they gave me.

    Stayed in May 2024

  • Reviewed: May 2, 2024

    5.0
    Would not stay there again
    • Leisure trip
    • Family with young children
    • Two Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    How tiny everything was. The bedrooms, the shower. No where to hang towels for 3 people and with the room not being serviced everyday we had to leave the towels outside and ask for fresh ones

    The location was excellent

    Stayed in April 2024

  • Reviewed: May 2, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe King Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    I stayed two nights they didn't make the beds nor clean the room

    Location staff were great

    Stayed in May 2024

  • Reviewed: May 1, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe King Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t get the room I thought I booked online which my kids weren’t happy about

    Location and access to property was easy and great

    Stayed in May 2024

  • Reviewed: April 30, 2024

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Four-Bedroom Penthouse Apartment
    • Stayed 6 nights
    • Submitted from a mobile device

    Had to chase xtra sugar and a tea towel. Considering there were seven people staying it could have been better set up .

    Nothing like the internet sites on line. Still good location and cheap for 7 travellers to split cost.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    6.0
    Misleading room description and photos
    • Leisure trip
    • Family with young children
    • Family Penthouse Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    The fact that the apartment is accessed by flight of stairs. This is not mentioned in the description. We had a near miss with our 4 year old falling down them. Also, photos of the room do not reflect what the room actually looks like. And accessing balcony is awkward as table and chairs right in the way of the sliding door.

    Location and staff

    Stayed in April 2024

  • Reviewed: April 28, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Family Penthouse Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    State of room, was clean but with stains and age it felt worse. no lock on bathroom door, no ability to sweep or clean , being an apartment with kids would have been handy. No extra blankets or cushions in room. Lack of cooking appliances .mix matched glasses and mugs didn't make it feel professional outlet

    Location

    Stayed in April 2024

  • Reviewed: April 27, 2024

    6.0
    Great location
    • Leisure trip
    • Solo traveler
    • One-Bedroom Apartment
    • Stayed 4 nights

    The staff were quite rude and discouraged asking questions or seeking clarification

    The location is fantastic. Ability to walk to many iconic Melbourne attractions. The room had a good view of the Melbourne skyline. The street noise was quite minimal. I did like to option to open a window. Comfortable and cosy

    Stayed in April 2024

Showing 1 - 25

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