Great service,great food

Stayed in May 2024

We upgraded at considerable cost when we arrived as we didn’t like the original room and were disappointed that it did not include breakfast. There is no evening turn down service which surprised us. We also returned to the hotel at 11.30pm one night and were locked out. It took a while to raise the security guard to let us in.

We liked the position of the hotel and the underground parking for our car

Stayed in May 2024

The pool was freezing! They hope to get it heated this year.

Staff were amazing super friendly and accommodating! Rooms ultra clean, beds comfortable. Beautiful ambience at the hotel. Loved the pianist in the lobby. Buffet breakfast was one of the best I have had on the GC.

Stayed in May 2024

Breakfast was good - good variety of food.

Stayed in April 2024

Interior and exterior decor wonderful classic- The best

Stayed in May 2024

Gym facilities very poor most out of order. No indoor pool

Nice comfy bed. Beautiful hotel

Stayed in May 2024

The seafood buffet is amazing!

Stayed in May 2024

The pool wasn't warm enough. My kids were very excited to get into the pool but it was so cold; very disappointing.

The breakfast buffet, the seafood dinner buffet were awesome. The location is very convinient. Loved the decor too.

Stayed in May 2024

That we got fined for 1/2 late checkout

Pool and the decor

Stayed in May 2024

Location near the pool. Great Breakfast

Stayed in May 2024

Buffet breakfast was great.

Stayed in May 2024

Unfortunately the bed wasn't supportive enough for me. I didn't sleep as well as hoped. As a vegetarian, the food options were terribly limited so I needed to go looking elsewhere.

I was nicely surprised at the size of the room...like a suite...so much space. The amenities were excellent too. I had everything needed such as toiletries, lots of hanging space, comfy lounge chairs. As a guest, it was great to have free car parking. The hotel is a bit isolated from outside services which is positive in that it was quiet and close to the beach. The proximity to the beach encouraged some good walks on the beach and along the beachfront. There are some more foodie options along the beachfront walkways. Despite the sad state of/loss of businesses in the shopping centre next door to the hotel, there were some good options including the Farmer's Market on Saturday, a lovely Asian restaurant, and an excellent coffee shop. I stayed at the Imperial because I was attending a wedding reception there. The venue is a perfect one for that purpose.

Stayed in May 2024

The very minor details in a true 5star resort that you don’t think about until they’re not there. Shoe horns, shoe polish kits, extra towels, bed turndown. Toilet seat not installed straight, towel racks ditto. “First world problems” of course but there are standards to be upheld.

It’s been a 5 resort, under previous management and probably still qualifies as such. Quite large room, yetweirdly narrow corridors (allows more lettable space) plus excellent breakfast, and pleased to see decent flat white coffee rather than the low rent drip filter brews preferred by many US chains. Two double beds in our room, and very comfortable they were. Free self parking.

Stayed in May 2024

Not much actually

Elegant

Stayed in April 2024

All good

Location and hotel quality

Stayed in May 2024

Good variety and service

Stayed in May 2024

The snotty reception staff when I checked out. Never judge a book by its cover comes to mind!

The breakfast and pool atea

Stayed in April 2024

Over all this is a nice property but i fyou look a the details of the romm there were a couple of maintence items that require attention The plaster wall was broken and marked behind the bed head A hotel map indicating the correct lift to use from jthe carrpark would be good at checkin

Large windows ? Glass sliding doors overlooking the pool Large bathroom seperate toilet and shower Basement parking Free 7 KW electric car charging

Stayed in April 2024

The pool was freezing but still took a dip. No spa room.

Loved the hotel and the staff it's beautiful. Location near marina and beach is great. Delightful ambience. The scenery and views great. Flowers in the foyer were put of this world.

Stayed in April 2024

We were initially allocated room 148, which had a full-height, brick wall balcony and an awful smell because of its location within the hotel. We asked to change rooms and our only option was a room that cost an additional $50 a night, yet the hotel wasn’t even close to capacity. It appeared as though it was a tactic to push paid upgrades onto guests. This was very disappointing as the image on our booking was not an accurate reflection of the room we were allocated, and ate into our first day. We also ordered the $34 cheese platter based on a visual we saw on Instagram and it wasn’t presented in the same beautiful way, which was also disappointing. However our stay was otherwise pleasant.

The hotel is located right near SeaWorld and although there are rumours that it is dated, it was honestly absolutely fine.

Stayed in April 2024

Price of the buffet was excessive, although it was really a seafood buffet and our family doesnt eat Seafood so we paid a premium unnecessarily. The meal was actually significantly higher than the accommodation so I guess thats what didnt make sense to us.

Hotel looks amazing, high quality and very impressive from the entrance to the rooms. Staff were helpful and the pool was excellent. Kids really loved the pool and it wasnt too crowded even during school holidays thankfully.

Stayed in April 2024

No entertainment

Space Pool Beds and linen

Stayed in April 2024

Room very big and excellent

Stayed in April 2024

The lighting in the bathroom was very dim, it would be an advantage to have an option for brighter lighting. The spa bath jets had not been cleaned / flushed out with appropriate cleaning products. As a result of this procedure not being done, scum and obviously residue from previous guests dead skin cells and bodily oils etc had built up in the jets, when I emptied the bath the bathtub was when I discovered the problem. It is essential that spa baths are cleaned and maintained to ensure that hygiene is maintained.

The staff were very attentive and professional.

Stayed in April 2024