Nothing, it was all good value for the money

OWNER AND STAFFF WERE VERY friendly AND HELPFUL

Stayed in May 2024

Lovely historical building, full of charm especially high ceilings, and massive corridors. The pool is not massive but enough to do laps, and there is all you need in the rooms. The location is perfect with free tram on your doorstep and walking distance to most of Melbourne restaurants, bars and attractions

Stayed in May 2024

the hallway was very long - just joking. nothing to list here.

Room 456. Great staff. Had a minor issue with the bathroom and it was rectified right away.

Stayed in May 2024

Ac seemed to shut off at times

Close to all attractions good locations

Stayed in May 2024

Toilet too close to toilet roll holder. Mould in shower

Stayed in May 2024

all good

service and staff

Stayed in April 2024

Nothing.

Heritage. Unique.

Stayed in May 2024

Denis was really welcoming and engaging. The staff were really helpful. Wonderfully clean and quiet. Didn't expect the incredible sound-proofing and the lovely balcony. We had hoped to use the hot tub, but it was temporarily out of action. The Gaylord restaurant is world class; Indian, fresh, innovative, delicious! We plan to come back with a big group. The hotel's location is fantastic: 2 tram lines at the doorstep.

Stayed in May 2024

Absolutely nothing to dislike

This was my second stay here, and it was just wonderful. Denis is a fabulous host, very charming and delightful and remembers all the smallest details. The other staff are fantastic too, though I didn't interact with them beyond a friendly "hello" whenever I came and went. The facilities are great, and "the most expensive bed in the hotel" was utterly sublime! My huge room was well stocked with a library of books, which had everything from classic novels to biographies to gardening guides. Room 439 is my absolute favourite now! I'm looking forward to returning again soon. (The "lobby" photo included here is of the books)

Stayed in May 2024

This place oozes old world charm from the moment of arrival. I left my bags at the hotel as I arrived before check in. They took them up to my room and called me when the room was ready. When I arrived in my room, there was a card welcoming me to the hotel and some chocolates. Such a lovely touch. I loved my large room with its kitchen, dining area and lovely bathroom. The bed was super comfortable and I loved being able to open the windows and go out on the balcony. Even though it is located in such a busy area, the noise was usually well-muffled by the double glazing. Don’t forget to visit the Grand Staircase.

Stayed in May 2024

N/A

Location . Rooms large and comfortable

Stayed in May 2024

coming from the country, the train noise was something new.

fabulous, friendly and genuine staff. great size rooms with king beds, in a fabulous old building with old fashioned high ceilings.personal touches - handwritten notes, fresh flowers, little treats aimed to please and the music as you enter reminds you of the grandeur of the building

Stayed in May 2024

Can hear trains, but it's not a bad sound

Close walk from Spencer station, close to tram stops for St Kilda, Rod Laver Arena, MCG, Into CBD , large rooms, very clean and quiet, pool and gym, helpful staff

Stayed in May 2024

I enjoyed the vibe, the lady at the front desk was really nice, it was super chill.

Stayed in May 2024

Not having enough time there

Location was fantastic. Staff was lovely. Free upgrade and the room was amazing! Our new favourite hotel in Melbourne and we will be back!

Stayed in April 2024

Great location & very friendly staff .

Stayed in March 2024

The bathroom bottles of shampoo etc were a bit stingy

Location and grandeur - the general manager was incredibly helpful - really above and beyond for customer service

Stayed in April 2024

Great staff, facilities and location

Stayed in May 2024

There were no power outlets at desk, surprisingly not uncommon. There was an extension cord/power strip near the TV which I repurposed. Don't recall any other issues.

Room was spacious and 6th floor was quiet. Many units in building are regular rentals but this was only apparent if someone was moving in/out. Laundry was bonus.

Stayed in March 2024

The Indian Restaurant attached to the Hotel was fantastic. I eat Indian food on a weekly basis and this was some of the best i have ever had.

Fantastic Staff and a lovely room

Stayed in April 2024

LIghts were a little poor in the room and needed a bar

Location was fantastic Building was impressive

Stayed in April 2024

Large rooms and spacious hotel. Pool and spa.

Stayed in April 2024

Over the bath shower which was difficult to regulate temperature

Location staff and the bed

Stayed in April 2024

The train line running behind our room, still quite noisy even with the extra thickness on the windows.

Nice big room on three levels with high ceilings, very comfortable seating and bed. A nice touch was a hand written card welcoming us to the hotel and some Lindt chocolates left in our room. Enjoyed the pool and spa. The location was close to most things we wanted to do and see.

Stayed in April 2024