Parking was a problem , room comfort and cleanliness were satisfactory , Location is good. Breakfast was good. Spa was good, too.

Stayed in February 2024

Parking is not included in the room price. There is a daily charge. If you have your own skis and boots you dont need to pay for their storage in the hotel. If you have rented them from somewhere else, you have to pay for their storage in the hotel.

Nice breakfast with many choices. The hotel is close to the slopes. Very nice pool / russian bath / sauna and salt room to relax after skiing. Dido (lifeguard) was always there to help us, to give us a towel and always in a good mood. Excellent the 3 ladies at the reception. Always helpful. Anton was also very kind and helpful. Nice furniture in the rooms.

Stayed in March 2024

Breakfast was a little limited. Hot breakfast was Luke warm. No microwave to heat it up.

Good location and excellent spa facilities. Room was a reasonable size with good storage.

Stayed in March 2024

Water in pool are too cold

good place, rooms, food, ....

Stayed in March 2024

Bathroom was quite dated, could do with refurbishment soon. At this price point I’d expected better standards.

Location, room size, spa facilities

Stayed in February 2024

The staff were fine, but not particularly friendly, although I think part of the problem is perhaps the language barrier...? There were occasions when certain staff members were perhaps a little rude / abrupt....particularly the pool attendant. Overall however, this did not diminish what has been an excellent stay.

We stayed in a maisonette as a family of four - this offered excellent accommodation with 2 bedrooms and 2 bathrooms. The hotel was clean and comfortable if rather dated, but the location was fantastic - walkable to all slopes and all restaurants etc. The hotel was quiet and breakfast was good. The pool was also fantastic!

Stayed in February 2024

./.

The room was huge and the furnishing reflects the outside design of the hotel - it feels like a manor house. Food and service were great, the ski lifts are close, parking is available in the yard. A great place to stay in Borovets!

Stayed in August 2023

Breakfast was a disaster - very poor not suitable for 5 star hotel rather 3 star. They have to improve quantity of their breakfast.

The location of the hotel is very good, in the heart of Borovets but at the same time around the forest. Clean fresh air. Good furniture - classic style. Jacuzzi in the room. Hotel upgraded our room with the apartment without additional payment. Swimming pool is nice.

Stayed in August 2023

The water in the swimming pool was a bit cold.

We stayed off season, there were almost no other guests, so we probably didn't get the right impression - but on the other hand the price would have been too high. We enjoyed the comfort of the room (we were given a larger room than we payed), especially the bathroom with the jacuzzi was fun. The view and the hotel surroundings are very pleasant. The food was excellent in comparison to other places we visited in and around Borovets.

Stayed in May 2023

Very good location,clean ,the room was very big and comfortable,I had birthday and they sent me wine with chocolate cake

Stayed in July 2023

The spa is good, however the slippers provided have dangerous plastic slippery soles and I slipped on the steps at the swimming pool. The temperature of the room was hot, so we had to sleep with the window open, and various noises outside woke us up in the night.

We got upgraded to a large 'spa apartment' with a Jacuzzi bath and 2 fold-away beds. Plenty of hot water, fruit and wine provided on arrival. Breakfast provided good choice - pancakes, yoghurts, fresh fruit, cold meats/cheeses, hot food (sausages, eggs etc). Location to one of the ski lifts - 50m away.

Stayed in February 2023

spa could have been better.

quirky

Stayed in February 2023

The stuff in the restaurant wasn’t able to understand our order not in Bulgarian, not even in English. They spoke mainly Russian. Situation I found quite unprofessional. The main restaurant (a la carte) was mixed with the buffet one (the all inclusive) which also also find improper. They was a lot of delay on the dishes. The stuff in the lobby was also quite impolite and slow. The parking was not usable for the hotel guests and you need to manège with the people outside handling the municipal parking.

The stuff on the reception was very helpful & polite. The SPA was very nice and well done .

Stayed in December 2022

some facilities such as the jacuzzi and heated pool and gym should be included and not pay separately for using them. This was kind of disappointing to say the least

it’s location and it being the only hotel in the vicinity made it a very special place to be

Stayed in August 2022

Breakfast could have been better if a fresh omelette was on offer, but the choice was brilliant. The showers in the rooms weren’t perfect but it’s a very minor fault. A kettle would have been good too in addition to the coffee machine.

We loved the location, the comfort of the beds and the swimming pool, which was a little too cold but the sauna made up for that. Breakfast was excellent. The attached ski hire called ‘Hero’ was brilliant, the service was fantastic, our boots and skis were ready and waiting every morning. The basement bar was friendly and had big screen TV’s that showed live sports events. Best of all the hotel upgraded us so we all had a huge suite on the fifth floor, room 506 being the best of all!! Staff were very friendly and helpful.

Stayed in March 2022

The reception team was always hanging on the phone. Not really interested of the clients presents!

the location

Stayed in March 2022

close to slopes

Stayed in February 2022

The rooms were a bit too hot at night but nothing an open window didn’t cure. The spa area should have set time for children as they can be very noisy when you are trying to relax.

lovely hotel. excellent facilities. great food great location

Stayed in February 2022

Spa centre is great

Stayed in February 2022

Good size rooms, paid a bit extra for the spa bath. Food was excellent and great location. I would highly recommend this hotel.

Stayed in February 2022

The room was not warm enough, the parking is not free, the coffee in the room was complementary only in the first day of our stay, the rooms are not very well soundproofed and noises can be heard from other rooms

Good location, big junior suite, comfy bed

Stayed in January 2022

well placed and beautiful to look at but a little tired inside

Stayed in January 2022

The expandable sofa bed in the living was missing,instead we got a foldable bed...

Breakfast all right. Swiming pool was clean.

Stayed in August 2021

In the hallway there were clear signs of leakage from the ceiling - destroyed carpets, signs on the walls, etc. We did not use the spa, just the pool. The water in the pool was cold for my taste, especially as we were with our kids. Food was okay but did not have the variety that a 5* hotel suggests. We were given a room on the first floor, close to the elevator, so it was noisy.

Staff was polite and nice. The room itself was very good and it was clean. There is underground parking, which was full though, so no space for us. We were given a sign to put on the car window and were allowed to stop at the 'blue' zone in front for free.

Stayed in August 2021