I had dinner there on my last evening. I paid in $R cash and the wait staff said that they didn't have change, nor did they make any attempt to get me my change, so was it okay that I let them keep it, which I did.

The best thing about my stay at Intercity was the people at the front desk, especially Ana, & Murilo (who spoke perfect English) they were so warm and friendly. Then there was Neia who worked in the breakfast room along with the cooks. They made sure that I was comfortable.

Stayed in February 2024

Bed was a little uncomfortable.

Clean hotel and very spacious room. The breakfast was plentiful. Would stay here again if I had to be in this area of Salvador again. Was perfect for taking an early morning bus from the bus station nearby.

Stayed in October 2023

Position

Stayed in September 2023

We tried to order room service as we arrived late but there was no menu in the room so it was difficult to order on the telephone.

We requested a cot for our baby and it was all set up in the very large room when we arrived. The receptionist had good English and was very helpful and the breakfast was excellent.

Stayed in June 2023

Do estacionamento

Stayed in May 2023

This was the second time I was a guest of the hotel when the pool was inaccessible!

Stayed in June 2022

There's not even a kettle in the room to boil water, the wi-fi was terrible on the 18th floor and there were zero signs in the garage telling where to go when you park your car. The property charged me 70 reais per day to stay with my dog. They provided a "pet kit" that came with a very cheap bad-smelling dog mat, two plastic bowls and a pee mat (the kit wasn't in the room when I got there, I had to request it). If they're gonna charge you 70 reais per day for your pet, more than I have ever paid to take my dog to a hotel anywhere on the planet, they should definitely improve this. Even though they have a rooftop and a whole building to serve breakfast with a view, they choose the basement, where there's zero natural light or even windows.

Parking was safe and directly under the hotel, which made me choose to stay here in the first place. The room we booked had a great and very comfortable bed with views of the whole city. It was spacious, clean and had a big table to work from. The rooftop where the pool is located is amazing and the pool was clean. Breakfast had good options for both meat-eaters and vegetarians. They accept pets.

Stayed in April 2022

Breakfast could be better. Few varieties and not that good

Close to Salvador mall. Nice and spacious room. Comfortable bed.

Stayed in March 2022

. The entrance of the hotel. The check in/ out staff. The room and bathroom were not so clean or smelling good. The windows didn't open. The air conditioning looked old and dirty.

The pool area , although it was a bit dirty. The breakfast is pretty good.

Stayed in January 2022

ok

ok

Stayed in November 2021

Nothing

We liked especially the breakfast. EXCELLENT!!!!!!!!!!!!!!!!!!!!!!!!

Stayed in October 2021

The room was dirty. We didn't have hot water in the shower

Location close to a big mall and 30 minutes by car from the city main attractions, good breakfast. I went some time ago to this hotel to wait for a long flight connection. But after Covid, it's worse because not so clean.

Stayed in September 2021

Breakfast service was very harmed. The same is aplied for parking service.

Very confortable beds and bath. People very kind.

Stayed in July 2021

My room was not good. There was mold in the bathroom and the AC did not work well. The room got very hot and the AC was not sufficient

The staff really made my stay alright. The staff was amazing, very welcoming and trying to solve all issues that came up. The breakfast was good. and the hotel is really well located, close to a major mall and places to go.

Stayed in April 2024

I have nothing to say about the property , but as a solo female traveller staff needs to make sure they don’t say the room number out loud , I had a man who came to reception and acted a bit abrasive while I was being served , he was very attentive of what I was doing , and the receptionist said my room number out loud , when I left reception I could see this man rushing to to be served a ran to get the same elevator as me . I noticed that and immediately I came back to reception and ask for my bedroom to be change , either number a floor .

Clean in general

Stayed in March 2024

My colleagues and I were not supplied with invoices or receipts. The staff said it would come by email but we didn’t get them. So we cannot claim business expenses.

Stayed in February 2024

STOLEN E READER KINDLE BY PERSONNEL The e reader was there in the morning, and gone the next morning. the theft happened during cleaning: THEFT FROM ROOM BY CLEANERS, because we were in the room the whole period excerpt when cleaning came theft from academy too( an elastic band for Fitness got stolen in 5 minutes when I went to toilet too small bed sheets, old toilets and too small pillows. The hotel ignored our complaints about theft for weeks. Simply replied with offers to book more rooms. No acknowledge of the theft at all i cannot do different now after not being responded for weeks then write this review the smallest gesture into our direction after 2 books was a lame excuse from the management that the night before nobody went to the room. YES because the cleaner stole our kindle. and actuallt went through our backback to search for valuables this is not about the stolen value but about not answering our theft or acknowledge some understanding for weeks and then have a lame excuse. we have not been stolen in our hotel rooms for 30 years and Intercity Savador is the first one . also doesnt do anything to show any understanding to theft from their cleaners. Just denying and putting you down So if you are ready to get valuables stolen from your room this is the hotel to go. If you want some understanding when theft happens better go somewhere else. NEVER AGAIN

Big rooms

Stayed in February 2024

the bed and pillows were comfortable, but the blanket was of a plush material that is neither comfortable nor hygienic. Its usually expected to have cotton duvets in a 4 start hotel. The bathroom an bedroom were clean but there were stains in the floor that made it look dirty. The breakfast was tasty but the breakfast room was claustrophobic without much natural light. A major downfall for me was that the sauna wasn't working since the pandemics. I booked it there with the sauna in mind, but the information that is was out of service wasn't available anywhere. Overall this seems like the place you would stay if a company is paying for it. It's comfortable but not exciting and there are probably options like pousadas that can offer similar comfort with a better value for money in more open and well lit environments.

the staff was great, everyone was kind, warm and friendly.

Stayed in January 2024

Compared to my previous experience, everything was terrible: pending maintenance, water leaks in the bathroom, air-conditioning smelling pretty bad and very dirty, I booked I ocean view and got a city buildings view.

Location.

Stayed in November 2023

The TV was hanged in the middle of the room and it was dangerous. The room decoration was very poor. The breakfast room was very poor and the breakfast itself was also very poor.

The room was big and it included two WC.

Stayed in June 2023

The room had a big leak from the window sills causing water to come in and water dripping sound all a very uncomfortable night, when I advised the staff, no apology or anything was given for the inconvenience just an obvious change of the room. The pool area requires a better way to order drinks and food, I had to go down to the room to call and make an order. The gym is small.

Good pool, decent breakfast, close to mall and has barber and laundry in building complex.

Stayed in February 2023

N/A

Everything

Stayed in February 2023

they were remodeling the swimming pool area and the whole thing was basically closed or empty

location is excellent both for business and leisure.

Stayed in July 2022

The hotel looks nice, but we had a black-out and it seems their generator was not sufficient enough even to make their elevators work. No airco, no light for at least 12 hour. One would expect for such a hotel to give better service in case of emergency

Stayed in May 2022