Breakfast can be better.

Location, food of the restaurant, clean and comfortable room.

Stayed in March 2024

Breakfast choice was very average for a 4* hotel - no soft boiled eggs, poached or fried option. Only omelette or the buffet scrambled. Staff reluctant to offer anything else. No offer of help to station with bags. Most people walked up the steep hill with bags, but if you insist they will drive your bags to the station on departure day.. bedroom walls were very thin. We could hear every word of convo next door. Duvets very synthetic.

Rooms were comfortable, facilities good. Nice pool and sauna area.

Stayed in March 2024

Slight criticism, no secure ski locker or luggage room for last day so bags stored in a hall next to reception. Nothing was taken from either area, and I have stayed here before without a problem, but I do always wonder if my stuff will still be there when I return. Very easy for someone to take your skis/boots even by accident.

We had a suite, which had a separate twin bedroom and a living room with large sofa bed and a dining table. Very roomy. Balcony faced the mountains. Large bathroom with shower and separate bath.

Stayed in March 2024

N/A

Location, room & staff

Stayed in April 2024

Nothing

Its very close to station Cozy rooms (suite and twin bedroom) Various choices of Breakfast (salty and sweet) The pool is large with a comfy jacuzzi

Stayed in April 2024

The pool water was not that warm.

Central, right in front of the train station, rooms were confortable, big, quiet. Very good breakfast

Stayed in February 2024

the restaurant in the hotel was amazing. the in house ski shop very handy

Stayed in March 2024

Great location

Excellent staff very helpful.

Stayed in April 2024

location very close to the center and the train to the gornergrat bahn, staff, restaurant carbon and spa

Stayed in March 2024

breakfast in a ball room without windows but food was good and wide selection

staff was nice

Stayed in March 2024

No mayor issues during our stay

Nice hotel with comfortable rooms and very kind staff. Very accommodating to almost our requests.

Stayed in February 2024

prefer the breakfast area on ground floor, not -1

friendly staff, convenient location, restaurant, pool and sauna, big comfortable rooms

Stayed in February 2024

Breakfast bit to plain for a 4 star hotel. Would love to see offer on bigger coffees. ( Like a pot of coffee), Bread selection quite bad, mostly only white soft bread with no fibers. Boiled egg too long cooked. Sauna too small, one additional would be better for a 4 star. Otherwise good. No refill on coffee pods in the room was a disappointment. Especially when you stay a whole week. We had to pay for additional pods There was a very unpleasant smell passing the Reception in the Evening. Every evening. I think there was some kind of Gas smell. We ordered Syntetic pillows and duvets for all. This was not provided.

Very nice room, Cleaning excellent, Great location and close to Gornergrat bahn. Great to have ski rental in-house. Very friendly staff.

Stayed in February 2024

Would have loved an outdoor hot tub.

Right across from the main train station and a few mins walk from train that takes u up the mountain. Close to town. Beautiful view of the Matterhorn from our room.

Stayed in February 2024

There is no isolation and you can here the people walking around the hotel.

Very close to train station and for guys want to ski there shuttle bus free just 2 min walking.

Stayed in February 2024

Nothing

Location

Stayed in February 2024

very good newly opened restaurant Conrad

Stayed in February 2024

Breakfast area was in the basement, way too overcrowded and hot... staff was nice... food was just ok for Switzerland. 4star should have been better breakfast.

Room was clean, spacious and great view of mattahorn

Stayed in February 2024

Bathroom was tiny. Breakfast is in an overheated basement room without any windows (other guests showed up in tshirt, shorts and flipflops - now we know why). Location close to the train station is good for arrival and departure but pretty far from the ski lifts.

Rooms were newly renovated. Staff very friendly and helpful. It was agreeably quiet during the night.

Stayed in February 2024

View to Matterhorn is there, but there is also right in front of you view to Construction site. So not sure if room with a view is worth it.

Clean rooms. Nice balcony

Stayed in February 2024

little close to rail station so early moving trains

strong room very large.

Stayed in January 2024

Nothing at all

This hotel has a great location. It was just 2 mins away by foot from the train station and the town. We got a room that was facing the Matterhorn with a small balcony and it was a dream. The room was clean and the staffs were so lovely and welcoming. We had to extend to one more night because there was so much to see and we just felt comfortable and warm in our room. The room had bath robes, slippers & coffee machine. Not forgetting the spa services was spot on. Sauna after a cold day at the snow was the best thing ever.

Stayed in January 2024

Staff are friendly and helpful. Hotel is close to the train station and gornergrat bahn station more or less 3 minutes walk. Close to coop supermarket as well.

Stayed in January 2024

Breakfast needs improvement in quality and selection. Really not in line with a 4* hotel

Position, kindness of the staff and available services such as ski pass on site, ski rental and wellness

Stayed in January 2024