No time to explore

Stayed in October 2023

Quite far from the city center

The restaurant in the garden is simply fabulous

Stayed in July 2023

No view after an upgrade..

Stayed in August 2023

Now, not everything was perfect of course. The breakfast? Even though it was great, it doesn’t have many choices or variations. Given this is an expensive resort, I was expecting something more. Another thing that bothered me a bit is that when you want to have dinner at your room, they charge you 10 CHF for the room service. That’s quite expensive and probably unnecessary.

This was one of the best stays we had recently. To start, we had a great reception by Giuseppe. He made sure to show us around the property and tell us everything about it. Everyone from the staff was very polite and made our experience even better. Our room wasn’t ready when we arrived, but we got an upgrade to a better room if we would wait a bit longer, which wasn’t a problem for us. The place had the most beautiful view of Colina D’Oro. They have a good underground parking space, that was much needed due to the heat.

Stayed in August 2023

The aircondition in the room had a mind of its own and could not be programmed to a preferable temperature. The beds were comfortable, but there are many hotels with better beds and linnen.

Beautiful location overlooking the mountains of Lugano, The hotel itself was beautiful as well and the Spa very comfortable. The staff in the hotel were super friendly and helpful...and dealt with everything in the most skillfull way. I really miss this beautiful place.

Stayed in August 2023

I think the menu at lunch in the outside area is limited, though very good. Prices however are another story. It is at the end of the day an outside area and 32CHF for two wine spritzers (wine/soda) is frankly crazy. Also the staff are beyond superb BUT Is anyone in management paying attention to their attire? Surely the hotel can be paying for their suits etc? Even the greatest of service can be let down by appearance. If it were my hotel they would be looking like they were ready for a Milan or Paris catwalk.

Pool area is simply superb. Very rare to see a pool area surrounded by green and mountains. Breakfast is very good though freshly squeezed juice would be more in keeping with the overall context of the setting and the wonderful narrative around much of the produce which is grown locally or brought in fresh etc

Stayed in August 2023

The cleaning staff was too late to clean our room and change our towels the other day. I do not know if it was their fault or if the reception lady forgot to remind them, especially for our room. But after they cleaned it, it looked really good.

The pool was great, would prefer smaller umbrellas so that you could get tanned. Generally, it was really good. The guys at the pool were really nice and ready to help. I enjoyed the breakfast and also the dinner served in the room.

Stayed in July 2023

Almost nothing.

Everything was fine and as expected. The waterfall shower is marvelous. Breakfast was excellent with lots of choices.

Stayed in July 2023

All good.

Good breakfast. Free electric car charging for the guests.

Stayed in May 2023

the twin beds were tiny and narrow - more for children rather than adults

quiet, great spa

Stayed in May 2023

Too much light in the bedroom as each light switch had a little red, blue or green indicator light....very christmassy but not great for those who like to sleep in the dark.

Beautiful spa area!

Stayed in April 2023

Missing a vegetarian option on the Friday evening restaurant dinner menu (but room service was wonderful). My husband's massage was a little below expectations. As a thought - it would have been lovely to return from our daytrips to a simple afternoon cake/sweet in the common area.

A beautiful experience, end-to-end. We particularly enjoyed the indoor pool & sauna area. The restaurant serves excellent food. The staff were extremely kind and helpful. Can't wait to visit in the summer and enjoy the outdoor pool/facilities as well. Also, delightful walking paths starting right at the hotel. Don't miss the local Grottos!

Stayed in May 2023

The restaurant

The facility

Stayed in May 2023

location the room was very basic , not 5 star standard the quality of the bed was really below any standard does not worth the money

the staff was very helpful quiet hotel

Stayed in October 2022

Restaurant menu coud be upgraded! Very limited choice!

Perfect place, fantastic staff! Surrounding area is fantastic.

Stayed in September 2022

breakfast could be better

the pool

Stayed in July 2022

Breakfast was really bad and below average. Not a five star hotel.

Views. Spa. Secured parking.

Stayed in July 2022

Room had no view which was a shame given location of resort.

Location was superb nestled amongst hills and endless green. Pool area was excellent, large and with a great outlook.

Stayed in August 2022

Food choices are limited but if you have a suite, then you can cook your own food as well. We did experience quite a few wasps and bites associated so bring some spray.

There is lots of space on the property. It has a kids playground that has a spectacular view

Stayed in August 2022

The pool, the friendly staff and the upgrade to the suite.

Stayed in July 2022

Initially the staff have been less than polite and made us feel like we did not belong there - not exactly what you expect of a 5 star resort. There was a little problem with our room - which was corrected. Disappointed with the breakfast choice: I've had better breakfasts in 3 star hotels - totally did not fulfill my expectations. The views from most of the rooms are not great. There's only 1 lift to the outdoor pool/SPA which means long waiting times by the lift.

The location of the hotel is pretty nice, with views of the lake and hills from the outdoor pool - which by the way, was very cool. On Sunday morning we got the whole area to ourselves and chilled in the outdoor jacuzzi. Delighted with car parking facility. The indoor pool/SPA/fitness centre looked great - but we did not use it. Evening staff super-polite. AMAZING shower in our room. The grounds are very well groomed and well kept, the hotel is very clean.

Stayed in June 2022

For the food I recoomend local restaurants around or ask reception for online order.

Wellness and spa, the pool outside with bar are very nice. Staff very friendly. Plenty of places around hotel for some walk or hike.

Stayed in June 2022

Service was a bit lacking: a lot of items were missing from the restaurant, including simple things such as tap water. The hotel only has one restaurant and it's far away from the city, so not a lot of options there. There wasn't a hotel bar or anywhere to get a snack. Only way to get there without a car is with a bus every hour so not very accessible.

Great facilities: spa and pool were excellent. Beautiful views. The hotel is mostly entirely renovated. The food at the restaurant was also great!

Stayed in June 2022

if there is something I would not remember it

large quiet beautiful location in the green

Stayed in May 2022