The food – – all buffet – – was not good. The price for the stay for one night was ridiculously high; we were stuck because our flight was canceled until the next day

Comfortable and clean

Stayed in May 2024

We did travel with my parents and kids, hotel is being under construction, walls cover on dust, elevator service is being used as principal elevator, sometimes is out of service and my mom is in a wheel chair with colon, liver and lung CA, i was very concern and wanted to check out and go to another hotel but being Christmas time i was afraid of not getting a hotel so we decided to stay because the administrator staff help us get a room without mold for my parents, give us a credit and apologize for the inconvenient.

private beach

Stayed in December 2023

the bedroom wasn’t in good condition.

the location in the island is very convenient, everything is very close and you can walk easy

Stayed in December 2023

The facilities are old and require improvement. The bathroom needs to improve, the elevators too.

The beach was great for my son (3 years old). Good buffet breakfast.

Stayed in December 2023

it’s a beautifull place but its to deteriorated it is. inder remodelsrion but is such a good place and a beautiful Spot to be to deteriorated. how ever its a good place to stay Good seevice special the Staff working down to the pool

nice place good location

Stayed in June 2023

they have big humidity and water problems

location and service

Stayed in May 2023

under contraction

location

Stayed in April 2023

Staffs were not kind, there was an issue with our booking and a guy just left us and came back 1.5 hour later, she just said, Sorry, I was having lunch… We were a group of 16 people!

location

Stayed in January 2023

the bathroom was flooding all the time after shower

the food . was so good

Stayed in March 2023

The breakfast needs to improve - there were hard pancakes, burnt eggs and stale cereal. Poor quality. Wifi only worked in the lobby not in your room. There was a broken light or smoke detector in our room.

The location was nice and close to restaurants, shops and on the water. It was accesible when we left for our tour to Johnny Cay and Acuario. Nice pool and lobby area. Great concierge where we booked a Kawasaki and island tours.

Stayed in February 2023

Poor maintenance, wall with the Bath room is humid, breakfast is mediocre tables are more cleaner, service slow, dood in the restaurant not up tot par with four star hotels

Rooms are spacious, the private beach is very nice

Stayed in February 2023

Lack of internet apart from the lobby. Delays in repairing the hotel. Mediocre dry breads selection each morning. However, generally, breakfast was great.

The pool. The kind staff. The view. Location. We had a great stay!

Stayed in January 2023

Staff mood, the building, and the room smell like an old building, and forget wi-fi, only on the lobby with a poor connection.

The place is enormous but old. The service is ok, but the staff sometimes was too rude. The gym is pretty good and well-maintained. Breakfast is normal as any hotel, nothing special. I took a room with a sea view and the view is beautiful. It's an ok hotel, with a nice location, and for the price worth it.

Stayed in February 2023

only one small lift to serve the whole hotel

fantastic sea view and good breakfast

Stayed in February 2023

The hotel need maintenance and another elevator

pool

Stayed in December 2022

nothing

location

Stayed in August 2022

No internet in the room. Breakfast and dinner not of a good quality.

Rooms large and well airconditioned

Stayed in September 2022

la comida del hotel es terrible

su playa

Stayed in August 2022

Aircon was broken and lifts were a nightmare as the main lift was under repair. No wifi on 8th floor

The staff was nice and the pool

Stayed in August 2022

is doestn have lifts, and the a/c smeel humyd.

The Pool is great, The View from the room is Awesome, Very good Food.

Stayed in July 2022

the hotel in under construction. you need to use the service lift. the AC in the rooms link water from the ceiling, falling all over the room. making it slippery to walk and making the bed constantly wet. no wifi in the rooms, only in the lobby and with very poor connection. but this is a general issue in the entire island.

great location with big pool, own beach and super central. great commerce and restaurants next to the hotel. great offering of activities. personal was very friendly and helpful

Stayed in July 2022

The wifi only works in the reception area and few meters around...however in the advertisement the hotel states that public places have wifi access, that is not true. Even in the restaurant on the second floor the wifi doesn't work

Stayed in July 2022

The Staff wasn't willing to help

Stayed in June 2022

Just one lift available for staff and guests, few tents for the beach and few umbrellas at the pool.

The location, the rooms, the pool

Stayed in May 2022