Km 14 via a Cienaga. Bello Horizonte., 470001 Santa Marta, Colombia
#48 of 221 hotels in Santa Marta
Guests' ChoiceBased on 181 hotel reviews
8.8Cleanliness
9.3
Comfort
9.2
Location
9.2
Facilities
9.0
Staff
9.1
Value for money
8.3
Free Wifi
8.6
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End of dialog contentReviewed: May 24, 2024
Melissa
United States of AmericaNot sure why there was over concern about pool towels (not able to get these the day of late checkout) and charging hotel restaurant meals to the room.
Beautiful and not crowded pool areas. Spa was also nice and with relaxing massage at a reasonable price. Room was clean, modern and spacious, with great views from a top floor of property and beach. Beach area is secure.
Stayed in April 2024
Reviewed: May 14, 2024
Maria
ColombiaIt was an incredible stay! We had so much fun! So much to do and th facilities are great
Stayed in May 2024
Reviewed: April 18, 2024
Vivianne
United States of AmericaWe have been going to the Irotama hotel since 1977 and every time we have a perfect experience. It has grown a lot and all has kept same quality or better quality
Stayed in April 2024
Reviewed: April 9, 2024
Carolina
ColombiaThe food wasn't up to standard or value for the price. I've stayed there before and the food was much better. THe menus were too much alike in the different restaurants and just not very good quality.
The staff were super friendly and helpful, the beach was clean, as was the pool, the lifeguards seemed very dependable and the rooms were very nice.
Stayed in April 2024
Reviewed: March 11, 2024
Michael
ColombiaThe security guards on the beach are far too over the top and controlling. I was chastised for having a cooked fish at the beach that i brought from the resorts beach restaurant. stating it will destroy the ecosystem and i needed to eat it in a controlled location and they allow outside vendors to sell anything they can and allow people to bring in meats, cheeses and processed foods as they like. get consistent and if there are rules make them known to people so they can avoid breaking them not tell them after they have ordered them in good faith to be able to enjoy them under the shade of their umbrella
Beautiful place to relax
Stayed in March 2024
Reviewed: January 30, 2024
Richard
United States of AmericaPrices for beverages high.
They charged in pesos. Cost more than in dollars
Stayed in January 2024
Reviewed: January 22, 2024
Jean
CanadaA few service hiccups here and there. At times the employees look a bit tense and their service gets impacted. Most of the time they are kind and helpful.
The gardens, the beach and the overall feel. A real gem in the caribbean.
Stayed in January 2024
Reviewed: January 8, 2024
Fernando
NetherlandsThey never respect prices from booking and they charge whatever they want. Also, very inconvenient that after the booking is done they request a payment via transaction otherwise you might lose your booking. So I wonder, why do you book and make use of your credit card when you have to transfer money. Ridiculous
Facilities
Stayed in December 2023
Reviewed: December 11, 2023
Ana
ColombiaAll. The attention and all the structure
Stayed in December 2023
Reviewed: September 7, 2023
Erika
United States of AmericaClean, spacious and comfortable
Stayed in September 2023
Reviewed: September 7, 2023
Erika
United States of AmericaThe property is clean, spacious and cozy
Stayed in September 2023
Reviewed: August 17, 2023
André
NetherlandsInitial contact regarding payment was not very friendly and helpful- had to push several times before getting answers
Amazing Service and Attention Looooots of awesome swimming pools - the kids loved it! Very clean
Stayed in August 2023
Reviewed: August 9, 2023
Alejandro
ChileAverage breakfast.
Comfortable beds. Right at the beach.
Stayed in August 2023
Reviewed: August 6, 2023
Juan
ColombiaIt’s disappointing that a five stars hotel does not water in the room to make a cup of coffee. They put one bottle just for the first night.
The facilities are great! All the pools are amazing. The rooms are very comfortable. Food is good enough, typical resort food.
Stayed in August 2023
Reviewed: July 28, 2023
Gary
Cayman IslandsKids loved the waterslide and pool
Stayed in July 2023
Reviewed: July 24, 2023
Nancy
United States of AmericaMy room had an amazing ocean view, location was great.
Stayed in July 2023
Reviewed: July 10, 2023
Laura
IrelandThis is not a hotel issue, but for anyone who is sensitive to mosquito bites, make sure to bring precautions. We traveled in mid June so not all restaurant/bar options were available. There are other options in the area and further out in Rodadero/Santa Marta.
The whole grounds of the hotel are very green and lush which makes it a very special hotel in the area. The services on the beach are very good (seats, kiosks, table service and security). The breakfast was delicious with a large selection. Beautiful sunsets. Helpful staff. It has a mini market with anything you may have missed.
Stayed in June 2023
Reviewed: June 29, 2023
Felice
United States of AmericaBeautiful pool, comfy beds, great location by the beach, delicious food, cold AC and games at night for the kids plus a soccer game in the evening that all the kids around jumped in on, wonderful stay! Highly recommend it for families!!!!
Stayed in June 2023
Reviewed: March 31, 2023
Estuardo
United States of AmericaNothing
Staff was great and friendly
Stayed in March 2023
Reviewed: March 19, 2023
Larry
United States of Americabeach sand is a mix of brown and black maybe coal.
Stayed in March 2023
Reviewed: March 14, 2023
Ruxandramp
RomaniaThe hotel bars close at 10 or 11 pm, so after these hours it is hard to get something to drink in case you want. This might be improved.
The room was spacious, and the amenities as well very good. There are a lot of activities available at the hotel, the breakfast is really good and everyone is nice and supportive. Customer care is something that is working perfectly in Colombia. :) The beach is right in front of the hotel, and the pool areas are also nice.
Stayed in February 2023
Reviewed: March 13, 2023
Catalina
CanadaNo
Accomodation, rooms very clean
Stayed in March 2023
Reviewed: March 12, 2023
Leidy
ColombiaN/A
windows views staff
Stayed in January 2023
Reviewed: March 7, 2023
Carolina
Mexicono me disgusto nada
staff amigable, rápido check in, habitaciones confortables!!
Stayed in March 2023
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