Hakone, Japan
Positive section of review
Staff were very accommodating and helpful, the openness of the common areas provided a comfortable space to relax, and the beautiful wooden interior created a cozy ambience. The facilities were modern and clean, and the included breakfast was a great way to start each day. Also very conveniently located - less than a 10 minute walk from Hakone-Yumoto station.
Kyoto, Japan
Positive section of review
One of the coolest hotel i ever stayed. Exceptional breakfast and dinner, amazing staff, stunning architechture, very good facilities (internet, hotel shuttle to Kyoto train station 2 times per hour, taxi in the front of the hotel, etc). Highly recommend.
Negative section of review
We stayed only 2 nights :)
Tokyo, Japan
Positive section of review
The room is big enough, clean and new. We love that they allowed us to store one of our luggages when we went to Hokkaido but went back in the hotel when we came back from Tokyo
Negative section of review
There is no daily cleaning
Tokyo, Japan
Positive section of review
Amazing location in Shinjuku, less than 3 minutes from the next Metro Station. Clean, rather large room equipped with all amenities. Friendly staff and great breakfast!
Tokyo, Japan
Positive section of review
Very nice public bath. Also close to JR line. Very good breakfast.
Tokyo, Japan
Positive section of review
Good location, clean facilities, and friendly staff
Fujikawaguchiko, Japan
Positive section of review
Good location and environment
Negative section of review
Impolite senior staff's services, very old and not clean cottage, fewer amenities, not value in money. In detail, we got very poor staff's services as we've never met before. The staff expressed his anger and mad to my family, and broke into the cottage once I asked for some amenities.
Kyoto, Japan
Positive section of review
The Staff was very friendly.
Fukuoka, Japan
Positive section of review
Nothing.
Negative section of review
This hotel was truly a terrible experience!! I would not recommend this to anyone. I moved to another hotel for half the price after this and the room and staff were 100% better. The staff at this APA hotel insisted that I pay an additional 1,000 yen to check in 10 minutes early to the check-in time which was 5pm. They placed me into a room on the third floor in front of the elevators and a loud crowd just outside the thin window. The room windows are as thin as paper. You can hear everything outside. After realizing I could not sleep, I gave them a call at 2am to complain about the amount of noise coming from the hotel elevator just outside my door and the outside noise. The staff insisted she check the noise level in my room at 2am to determine whether it was worth moving me. I asked for a refund for the first night and not only were they rude to handle the situation but they also did not refund me. There are many hotels in this area, and this is one hotel I will not be coming back to.
Naha, Japan
Positive section of review
Nothing
Negative section of review
Overpriced for the service it provides