Krakow, Poland
Positive section of review
Aparthotel Old Town in Krakow is often praised for its ideal location—just a few steps from the city's historic sites and picturesque market square. However, it's worth noting that the rooms may appear worn and in need of an update. The reception here is always friendly and attentive, which cannot be said about the management and company policies.
Negative section of review
I would like to highlight that this hotel is not suitable for young families with children because the elevator is too narrow to accommodate a stroller. We were also very displeased with the management's attitude. I understand that the hotel's policy states there are no exemptions for cancellation fees. However, I booked four rooms for my group from my account, one of which was mistakenly booked and canceled the next day after realizing the error. Despite several attempts to appeal to their humanity and negotiate a refund, the sales department responded that the company policy does not allow for refunds. Additionally, given our experience, it's uncertain how else they might treat to You.
Krakow, Poland
Positive section of review
It's important to mention that the rooms appear outdated and could use some renovation. Although the reception staff is reliably welcoming and attentive, the management and company policies do not reflect the same level of consideration.
Negative section of review
I want to emphasize that this hotel may not be the best option for families with children, as the elevator is too narrow to fit a stroller. Additionally, we were quite dissatisfied with the management's attitude. The hotel's policy clearly states that there are no exceptions for cancellation fees. Nevertheless, I had booked four rooms for my group through my account, and one was accidentally booked and subsequently canceled the next day once I noticed the mistake. Despite multiple efforts to request a refund and appeal to their understanding, the sales department informed us that refunds are not permitted under company policy.
Nowy Dwór Mazowiecki, Poland
Positive section of review
Stayed a few times .close to airport.lady on reception ordered a taxi for the morning.lovely place.pizza restaurant close by.great food nice beer great prices
Warsaw, Poland
Positive section of review
It's very easy to access to near by places. It's very clean and all necessities in the guest room are complete. Staffs are friendly to talk with
Negative section of review
Nothing
Legnica, Poland
Positive section of review
The breakfast was very good. The reception staff very friendly and efficient, check in and check out smooth.
Negative section of review
The restaurantt prices are shocking. the room decor was ouytdate and view was terrible, felt like in prison.
Gdańsk, Poland
Positive section of review
Appartment location is great. Clean (besides dishwasher) and cozy.
Negative section of review
There was a terrible smell of rotten food from dishwasher. It didn't go away even after multiple cycles. There was some food leftovers inside. We tried to remove it, but it won't help. It was always small pieces of food sticked to everything. We had to wash everything by hand after dishwasher but it was hard because the soap bottle was completely empty!! This made out stay unpleasant. Also there was not microwave.
Szklarska Poręba, Poland
Positive section of review
Everything is allright
Krakow, Poland
Positive section of review
Great location
Negative section of review
Narrow elevators and inflexible management.
Gdańsk, Poland
Positive section of review
Location
Negative section of review
blanket were too small for a couple, cleaning ladies started to laugh and talk loudly early in the morning
Krakow, Poland
Positive section of review
Great
Negative section of review
Only thing was the toiletries can be better