Breakfast

Room

Stayed in May 2024

Not offering breakfast Ugly when I stayed any hotel included the breakfast The check in 3 pm so you have to handle the arrival time to be late

Location very near from the centre

Stayed in May 2024

N/A

The hotel was clean and comfortable and the staff was very engaging. The location is quite convenient for visiting the cathedral and the museums, and for getting to the train station.

Stayed in May 2024

We had breakfast at the hotel for one morning. At a price of 22 euros per person, the breakfast was not worth it. Very simple, not many options, and few items were labeled. Another thing that bothered us a bit was the fact that we had to take two elevators to get to our room: the first from the reception to the underground floor, and the second from the underground floor to our floor. This consumed a lot of time.

We upgraded our normal room to the Grand Deluxe Double Room for only 30 euros extra, and it was the best decision I've made. The room was SPECTACULAR, probably the best hotel room I have ever been to. The bed was big, they provided bathrobes and sandals, room was well decorated and had a view to the St. Ursula Church tower. The toilet separated from the shower and from the sink was a big plus.

Stayed in May 2024

A humble advice : Wi-fi TV would be wonderful

Location, Staff, Cleanliness and comfort

Stayed in May 2024

The hotel was easy to find and not far to walk from the main station. The toilet light was very noisy. The lift doors often failed to work first time. Directions to our room were complicated and not altogether well signposted.

Facilities excellent. Very friendly staff. Breakfast was plentiful with a wide range of foods. The bedroom was large with a very comfortable bed and a lovely shower.

Stayed in May 2024

There was not a proper isolation of light on the windows and my husband couldn’t sleep well as with the sun rise the room was becoming super lighted.

The breakfast was very complete and good! The room was very clean and quiet. We also liked the location as we were 8 minute walk away from the cathedral.

Stayed in April 2024

interesting design, friendly personel, olcation is great, good breakfast, nice shower!

Stayed in April 2024

We expected the hotel to have a chef and he prepared some food in front of our eyes. The eggs were not fresh. The fruit was scarce and not fresh.

The breakfast buffet was weak and did not have the necessary variety.Service was weak.

Stayed in April 2024

Breakfast was not to my liking but was pre warned by other reviews. No English breakfast tea , so only able to have few items as not fan of continental. Better than nothing Hotel is other 2 sites with a joining lift and tunnel , so bit of a hike to room .

Very clean , lovely mix of tradition and modern, very central ( 5 mins walk to station and cathedral). Could even see top of cathedral from room window Exceeded expectations, probably nearer a 4 star than stated 3.

Stayed in April 2024

nothing - it was great!

location was great. facility/parking were perfect for what we needed!

Stayed in April 2024

Bathroom wasn’t completely private- just a glass door from the shower onto the bedroom.

Great hotel, lovely central location. Helpful staff.

Stayed in April 2024

The shower was clogged making a smell

Good location, clean, practical

Stayed in April 2024

Even though the location is good 50 meters away (the other side of the railway) was not a good street. There were many homeless and drunk people around who were not friendly people. Of course, it's not something relevant to the hotel but it is around the corner. We used to have a bottle of water or kettle in the 3-star hotels unless this one.

The hotel is in a good location, we just walked 5 minutes from the station. The crew was helpful with our backpacks for the last day and the herbal teas from the restaurant as a gift. The room was quite nice.

Stayed in March 2024

If I have to choose something, it would be the lack of tea and coffee and kettle in the room. Though, on request at reception, the staff were more than happy to lend me a kettle free of charge. But I have noticed that it's fairly standard for many German hotels not to have tea/coffee facilities, so this didn't feel out of the ordinary.

It was in a convenient location. While it is approximately 7 mins by foot to the Kölner Dom and Hauptbahnhof, it was great to be in a part of the city that, while still close to everything, was just outside the busy and noisy tourist area. It was actually close also to a street called Eigelstein and surrounding streets where I found some great eateries offering döner etc (and places great for some late night tasty snacks) but also some nice German pubs. Because it was down a side street, it was beautifully quiet at night. The bed room was comfortable, the staff were very friendly and checkout at 12 midday on the day of departure was quite a luxury! I saw some reviews referring to the 'rabbit warrens' that are the corridors of the hotel. While they did have a few more twists and turns than I'm used to in hotels, they weren't as bad as described and I thought that's what gave the hotel its charm. It was very quaint.

Stayed in March 2024

The staff at the counter had a Kafka way of working, not an approach you would expect in the holiday business :)

Stayed in March 2024

N/a

The location was ideal to reach all landmarks we expected to see. The breakfast was simple but good enough.

Stayed in March 2024

There is only 1 staff in the reception at time when we arrive. He is doing the check-in check-out and working in the bar and also need to show the way to many guests(since some rooms are in a seperate building). So the response time could be a bit long. But after all, the staff is very kind, energtic and helpful!

Good location, just 10 minutes walk from the central station.

Stayed in February 2024

There is not always a clerk at front desk after 18h00, I waited for quite a while, called several times until there was finally someone came to check in for me. I asked via booking if I can let my bag there after I check out, the hotel clerk responded me that 'there is no free parking, I have to pay x euros if I want to park my car' I doubt if they understood my question well.... Last point, the soundproof system isn't very well, I can hear other guests talking on the phone.

it is very close to Koln train station, 12mins by walking. It is clean and room équipements are complete.

Stayed in February 2024

Was a bit cold as we entered the room.

Location!

Stayed in February 2024

As a single traveller, I had a small room but it had a very comfortable bed and the decorations were very pleasant. There was manual and electronical control of the heating system, the water pressure was perfect, the bath had Rituals products which was really nice. It's 7 min walk to the train station and Dom but on a quiet side street.

Stayed in February 2024

Bed was too comfy Location Parking availability Price

Stayed in February 2024

Location. Less than 10 minutes walk to the cathedral and train station. Small room but a comfortable bed and no noise from the street outside.

Stayed in February 2024

Room old-fashioned decor and insufficient lighting

Location, friendliness

Stayed in February 2024