Belfortstr. 3, 69115 Heidelberg, Germany
#80 of 81 hotels in Heidelberg
Guests' ChoiceBased on 77 hotel reviews
6.7Cleanliness
7.6
Comfort
7.0
Location
7.9
Facilities
6.7
Staff
7.7
Value for money
6.9
Free Wifi
7.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 17, 2024
Laura
ItalyWhen the bed is big, the blanket provided should be big as well, and not the size for a single bed.
Stayed in April 2024
Reviewed: April 15, 2024
Rupsha
NetherlandsThere was no luggage-keeping facility. The staff only worked on weekends from 8 am to 11 am, which made it inconvenient to keep our luggage anywhere in the hotel. So, we had to pay an extra amount to keep our luggage elsewhere in a locker.
Stayed in April 2024
Reviewed: April 9, 2024
Yuval
IsraelNo fridge in room. Unhelpful reception clerk.
Excellent location. Clean. Comfortable bed.
Stayed in April 2024
Reviewed: March 25, 2024
Eduardo
GermanyIt was practical, comfortable and good for the price
Stayed in March 2024
Reviewed: December 11, 2023
John
United States of AmericaThe staff was excellent. It was close to everything.
Stayed in December 2023
Reviewed: December 9, 2023
Vincent
GermanyI have nothing to complain, really.
The room was clean and nice, albeit a little old-fashioned. WiFi was free and stable. The bed was fine. The owner was very friendly and helpful.
Stayed in December 2023
Reviewed: December 5, 2023
Max
New ZealandA little outdated and facilities could be better.
Great location, close to train station. Also supermarket is around the corner and laundromat not too far.
Stayed in December 2023
Reviewed: September 25, 2023
Herman
IndonesiaIt took more than one hour before I got the roomkey from keybox, because when I key-in the fourth digit, it stated "wrong number". The staff did not very helpful, even after my daughter called him to check the inserted PIN again. So, I will never book a room without 24/7 receptionist..
Close to Bahnhof
Stayed in September 2023
Reviewed: June 27, 2023
Guat
Malaysiathe hotel doesn't provide luggage storage's area for the guest...
the hotel location is nearby train station and is convenient for any public transport
Stayed in June 2023
Reviewed: June 25, 2023
Janis
LatviaRather dusty. The common cleaning is rare and insufficient. Were missing a miniature fridge and electric-kettle for water boiling. Who wants warm beer?
Quiet hotel, no annoying services or loud people near us. Comfortable lift to the upper floor. Any transport is nearby: railway station, buses, trams.
Stayed in June 2023
Reviewed: June 4, 2023
Luba
GermanyThe bathroom was a little bit narrow. One more bedside table would be nice as there was not enough place to put our staff.
A simple clean room; central location close to the train station but not noisy at all
Stayed in May 2023
Reviewed: May 7, 2023
Hedda
SwedenI could not leave my bags on the day of. Check out and pick up later. So had to Carry them all day
Stayed in May 2023
Reviewed: October 13, 2022
Parviz
GermanyThe internet connection was very poor.
Stayed in October 2022
Reviewed: October 10, 2022
Ana
PortugalI had some problems with my card to enter the hotel.
The location in convenient if you want near to the train station.
Stayed in October 2022
Reviewed: July 18, 2022
Kurt
SwedenThe mattress was a little bit hard. We stayed at the hotel in the beginning of june and it didn't bother us that there was no no air condition. But the absense of air condition, might cause some problem if you travel during july and august during a hot sommer.
The staff was friendly and easy to talk with. We used English and German. The room was clean and silent, even if the bathroom was a little bit small. The cleaning was very good. The breakfast (extra fee paid) was good and enough to get you full and satisfied. The location was better then we thought it would be, among others due to good access to public transporatation.
Stayed in June 2022
Reviewed: April 7, 2022
Jeff
GermanyVery friendly staff. After hours check-in easily arranged. Large bed for a single room. Three min walk from central station.
Stayed in April 2022
Reviewed: September 16, 2021
Heidi
United States of AmericaAn area that is becoming a seedy part of town. I would have felt unsafe walking without a man., even during daylight hours.
Close to tram station and grocery store. Walkable to main train station.
Stayed in September 2021
Reviewed: August 16, 2021
Aseel
United KingdomBasic but in good condition
Friendly staff. Good value for money. Clean
Stayed in August 2021
Reviewed: April 16, 2024
Oleksandra
Germany1) severely rude personnel at the reception. 2) Despite the prohibition of smoking inside the rooms, the room smelled of cheap cigarettes. It appears some of the visitors ignore the rule and, as a consequence, the smoke permeates the building.
I had quite mixed feelings about this Inn. My first impression was somewhat negative due to As for the positive side, the room itself was clean and neat. The location of the Inn has both advantages and drawbacks. It's very close to the central train station and there is a supermarket and a public transport stop in a couple minutes walk. So it makes moving around the town, including getting to the old town, easy and fast. However proximity to the train station is also reflected in quite poor surroundings. There's a bookmaker establishment sitting right between the Inn and nearest bus stop+supermarket, so be prepared to meet groups of gamblers any time of the day (and any state of sobriety). Both gamblers and proximity to a busy road contribute to the high noise level. The walls of the Inn let quite a bit of that noise inside the room even with the windows closed.
Stayed in April 2024
Reviewed: November 19, 2023
Thomas
DenmarkFRONT DOOR UNRELIABLE AT NIGHT: CARD READER NOT RESPONSIVE. FRIEND STAYED THERE AFTER ME, HAD SAME PROBLEM, AND FRONT DESK CLAIMED IT WAS A NEW PROBLEM.
Stayed in October 2023
Reviewed: October 12, 2023
İrfan
Turkeythe reception was working from 07:00 to 11:00 am. I do not like to talk to machines.
Stayed in October 2023
Reviewed: October 7, 2023
Bonnefoy
ChileThe room was really small, nothing like the photos. The pillows were really bad and the shower made a mess, the shower glass curtain was in terrible condition. The worse was the parking. It said it had parking available, it is not true. They were unable to provide a parking card in the day of our arrival so we had to park several blocks away. Last of all, the guest services were really bad, they were of no help.
Stayed in October 2023
Reviewed: September 26, 2023
Brient-litzler
FranceNo reception in the afternoon/at night. After saying that their system to get the key in the locker worked perfectly.
Close to the train station but very calm. Clean and convenient. Excellent value for money!
Stayed in September 2023
Reviewed: September 20, 2023
Arielle
GermanyPoor service, in the neighbourhood there was very loud music till 7am and we couldn’t sleep the whole night.
Stayed in September 2023
Hévíz, Hungary
Cusco, Peru
Etnesjøen, Norway
Daylesford, Australia
Overpelt, Belgium
Moscow, Russia
Wenholthausen, Germany
Maiori, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content