This is a real hotel!

Stayed in May 2024

Nothing

The staff were incredible, making our family stay so great. Location was 10/10, little details were perfect. Evening hot chocolate for my daughter was a highlight for her.

Stayed in May 2024

Not a thing.

Everything was wonderful. The staff was so pleasant and helpful. The office manager, Herr Tim Schneider does a great job!

Stayed in May 2024

Liked all, no negatives.

Warm and welcoming reception and impeccable service from start to finish. Great hotel located next to the Cologne Cathedral in the city centre. Loved the beautiful spacious room and everything was perfectly in order. Thanks for a great stay,

Stayed in May 2024

Excellent stay, we loved the staff and room. The bar was very cool and we enjoyed the level of service quite a lot.

Stayed in April 2024

Nothing

Close to train station and center city. Exceptional service

Stayed in May 2024

Breakfast . some waiting for a table if you arrived after 1000 hrs Restaurant > No table available Taku . Very expensive € 472 for two persons and no price list was offered

Room very good . Breakfast . some waiting for a table if you arrived after 1000 hrs Restaurant > No table available Taku . Very expensive € 472 for two persons and no price list was offered

Stayed in April 2024

The air conditioner and WiFi was not good in our room. However, it was good in the lobby and hallways.

The location was excellent, the room was comfortable, the bathroom was very well arrange (the shower beside the bathtub) and the staff was so helpful and nice. The service was excellent.

Stayed in April 2024

There was no hairdryer in the room

The hotel is just infront of köln dom It has a gothic style so authentic, beautiful and comfortable , my balcony was facing the dom, and it’s so central to the city attractions I enjoyed my stay

Stayed in April 2024

The entry time is 3 o'clock and this is annoying. - The room that was given to us is different from the pictures on the site and when the receptionist was informed that the room is different from the one booked, her reaction was very disturbing. - The adaptation was not cold. - The room has a simple sewer smell. - The area of the restaurant is small compared to the size and number of residents. - The room door key was not a traditional key card.

The location The restaurant design The rest of the lobby The quit

Stayed in April 2024

Nothing

Excellent hotel with super helpful staff.

Stayed in March 2024

The bath tub was tired. The plug and surrounding area put me off having a bath. No plug socket by the bed for charging. Cables exposed under the television. And a thudding music sound until 1am without apology. Or plan to put other guests somewhere else if having an occasion downstairs.

Brilliant location. The shared communal areas were exquisite and plenty of seating. Pretty decoration. Room was large and comfy. Breakfast in the morning had a good selection and very tasty.

Stayed in April 2024

Shower over the bath, didn’t drain well

Old skool charm

Stayed in March 2024

Nothing

The staff

Stayed in March 2024

The location was perfect. The hotel was amazing.

Stayed in February 2024

Beautiful Room, Excellent staff. Lovely old world feel with modern touches. Always enjoy my stay here.

Stayed in February 2024

What a perfect location for visiting the Christmas Market! The location ia perfect. We were traveling with our large family. We had our two year old granddaughter with us. She was tired from a whole day of travel from the US and when she got to the room they was a lovely crib set up for her with games, her own set of slippers and a lovely stuffed animal just for her. Such a thoughtful and welcoming present! The staff were especially helpful for our entire stay and we will definitely return.

Stayed in December 2023

The hotel was beautiful and comfortable but the staff is what made it extra special. They treated our toddler like a princess and we loved seeing her celebrated. They even brought her warm milk at bedtime and her own mini toiletries bag complete with a stuffed animal. Truly so sweet! Thank you all for a great stay!

Stayed in January 2024

Very old bathtub/shower combination that tends to flood the bathroom

breakfast and Hanse Bar

Stayed in January 2024

Needs air con. Had to have the window open as it was too warn but too much noise fron the cathedral bells!

Stayed in December 2023

Location and breakfast were excellent. Rooms were slightly old school but very spacious and comfortable.

Stayed in November 2023

Nothing!

The hotel was friendly, comfortable & very easy access to everything.

Stayed in December 2023

Location was perfect, hotel is beautifully finished, staff were extremely friendly, the little niches the hotel offer are long forgotten in other hotels.

Stayed in December 2023

None

The hotel and staff are brilliant - all the way from check-in to check-out, we were looked after nicely. You cannot beat the location or the service of this hotel - highly recommend having a hot chocolate at the bar..it is divine!

Stayed in December 2023