The bathroom has see-through door

Stayed in November 2023

The staff answering the phone did not speak English. Likely at some point a lady who is speaking English called us explaining everything

Nice and confy room, and clean

Stayed in August 2023

Location

Stayed in July 2023

For Gods sake, do something with your check-in process, please! We called to the hotel in advance to inform them about our time of arrival. A guy, talking in Slovakian language, told us that everything will be ready for us, we just have to call the number again when we arrive to the hotel. We arrived at agreed time, called the number - some old lady picked up the phone, we said we arrived to the accomodation and she said "Nein, Nein, No hotel" and hung up on us. We called again, noone pics up. After many tries, some old gentleman who didn't speak well English pick up and told us that that number is not for Hotel Hof, but for some private accomodation in Hamburg! We checked the number many times, it was on the doors, on booking and on the message - it was correct number! After long time trying and stressing, as it was already late and we didn't have place to sleep, we went to the nearby restaurant where they told us that this is happening all the time in the Hotel Hof!! And adviced us to find the keys on hidden place. We found a key and guessed what our room is from photos! After a while, family of 4 (2 kids and old couple!) came to the hotel with the same problem!!!! There were 2 kids and it was night! We helped them to find the keys, but as they couldn't find the room they booked, they had to be separated! We offered our room to exchange but they didn't want to. Was very stressful for them as well! Noone from the hotel showed up the whole night or morning and noone answered our messages via booking app!!! For this they should give refund and reconsider their services, because it is obviously not the first time, you cannot run the business like this!!!

Clean, well equipped, comfortable and well situated - BUT!!!

Stayed in May 2024

They cancelled the booking on the phone but charged the full costs to our credit card. After that they stopped responding to our messages. Also no response from the booking customer support...

Hotel called us to say the room was not available for 5 persons even though they said so on booking.

Stayed in February 2024

very cosy room. all the amenities and very clean. Price match with all confort

Stayed in August 2023

No one on property except for cleaning person who only spoke Chec. Promised breakfast but there was none. No one to check us in except cleaning person who called someone in Hamburg to figure out room numbers.

Clean - bed was comfortable

Stayed in August 2023

Nobody at the reception, and except of the cleaning staff nobody at the hotel to help, check if all is okay. Once you reach the hotel - you have to dial a call center - who tells you ( in very unfriendly, barely audible language) where your key is. I have stayed many time at this place when it was run by an independent owner - those days were good. Since the change of owner - the place is overpriced for factually no service .

Perfect location , a excellent restaurant next door ( not part of hotel) and room / cleaning staff friendly

Stayed in August 2023

I slept like a baby. Nice bed, nice shower, and in a totally peacefull place. The restaurant beside is awesome!

Stayed in June 2023

The shower was hot.

Hotel Hof 19. When we arrived there was no one on reception and need to call a number which took 15 minutes to answer. We did not get any sleep for the 5 nights we were staying, due to the beds were very uncomfortable The hotel owners did not visit to ask if everything was OK. There was no equipment in the room to make a hot drink - which went the temperature outside is -3 c We will not be booking again. We spent our first night in a near bye hotel and the hotel owners were excellent, hot drinks and the bed was excellent.

Stayed in February 2023

Ambient was romantic and quietful. It was so nice to have a covered patio for the night with candles and a beatiful view on the sky...(so many stars in the cosmo!!). A quick walk to see the White Castle and the Church that were illuminated and then a shot of good Grappa before to sleep. Great!!

Stayed in August 2022

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Stayed in May 2022

Nothing

Everything. It is intimate, beautiful, rustic, comfortable room, huge terrace, welcoming hosts, fabulous breakfast. We will definitely return whenever we pass through Germany

Stayed in August 2021

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Stayed in July 2023

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Stayed in June 2023

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Stayed in May 2023

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Stayed in May 2023

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Stayed in September 2022

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Stayed in June 2022

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Stayed in May 2022

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Stayed in September 2021

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Stayed in July 2021

There are no comments available for this review

Stayed in May 2022