i paid quite a lot but I booked late and it was a very busy time. The rooms are starting to look a little tired and could do with a refurb soon - but nothing major. Lower pool was a bit cold but upper pool was perfect temperature and better relaxed music. The children sing song hour could have been done in a way that was less intrusive on guests without children trying to dine and relax around the outdoor dining area and pool bar area.

Very nice food (half board), friendly staff, very comfortable bed and good quality bed linen. Upper pool was a nice place to hang out with good relaxed music

Stayed in May 2024

nothing.

dinner and breakfast were perfect. staafs were very kind. Room was clean.

Stayed in May 2024

Reception staff were not friendly or welcoming

Good pool area Rooms are clean and spacious

Stayed in April 2024

Some surly bar staff

Clean and comfortable

Stayed in April 2024

Just missing a chair in the room and small table on the balcony.

breakfast

Stayed in March 2024

Excellent hotel 14th visit - great food and staff

Stayed in March 2024

Is a very 'touristy' resort, which made working remotely a little distracting for me.

Location in the heart of Maspalomas meant it was an easy walk down to the beach, and surrounded by plenty of restaurant options. The gym being open 24hrs was perfect for me.

Stayed in February 2024

As above

Breakfast was plentiful and lovely quality but felt more like a school dining hall and so wouldn’t have liked to have been all inclusive there. We only stayed one night as were moving to Barcelo Margaritas Royal level ( next door) for the next 3 nights. Cost very similar but no kids!

Stayed in February 2024

The area for the evening entertainment (Manhattan Bar) could have been a bit better as it seemed a bit dated. Some investment in this space is needed. The cocktails could have been presented a bit better - when we ordered cocktails they were always served in a stanard pint glass. Not a typical cocktail glass. We were all inclusive so not sure if this was perhaps the reason why.

The kids club was fantastic and Dani who worked in the kids club was brilliant with our young son. Also, the small arcade at the hotel was really enjoyable for our son. We really liked the indoor gym & outdoor gym. We also liked the variety of food & drinks on offer at the hotel.

Stayed in January 2024

Cleanliness and the paid parking space.

I liked the resort, all their pools and outdoor facilities and the dining hall.

Stayed in February 2024

Guy at reception not friendly

Location, pool, room and food

Stayed in February 2024

The walls were quite thin so you can hear the people next door and in the hallway. Also the other elevator was not working so had to wait a long time. Also the stairs were off limits at one point so we had to use the elevator.

The hotel was over booked, but they moved us to the royal level side, which was really nice of the staff. Really enjoyed our stay. Hotel was nice and the staff was very friendly. We even got to check in early since we were both sick which so extra points on that.

Stayed in January 2024

What I don't understand is how a 4-star hotel doesn't have a bar open for breakfast (if you wanted a decaffeinated coffee, or a lactose-free cappuccino, you can't have one) this forces me not to be able to choose what to drink. I believe that in 2024 facilities of this level can't afford not to have every option. Take this as a note of growth and not a complaint.

The hotel is comfortable, modern and well maintained! The Rooms are big and sleep well. Shuttle service to the beach very useful! Nice and kind animation.

Stayed in January 2024

The tea, coffee in the room wasn’t restocked properly and every day. Food choices and quality/ especially meat / for the half board price was average /

Location, friendly staff in the reception, clean rooms. Gym open 24 hours.

Stayed in December 2023

20 minutes to ocean.

Very nice hotel and relax room with nice view for swimming pool. Hotel located close the long main Street with a lot of nice restaurant.

Stayed in January 2024

the breakfast could have been better

fine

Stayed in January 2024

Breakfast sausages are disgusting None of the food has any spice, all a bit bland Check in process far too long. And thus gas beeb the case in all 3 stays at the hotel

Modern clean hotel. Staff professional. Ignacio Guest relations manager is a credit to your company. Utterly fantastic

Stayed in January 2024

Well, the only reason I choose Barcelo in Maspalomas is because I have been in Barceló in Valencia, which is much better than Barcelo in Maspalomas, so i expected the same. But in Barcelo Maspalomas it's not Adults only, so you find lot of screaming kids around with families, and also mostly old (german) couples, so it looks like pension for retired people who do exercises in the pool, lead by 2 trainers 1-2 times per day, which makes the place even more to look like rehabilitation center, where people eat and drink all day, since most of the guests are on All Inclusive deal, so it's all about eating. Well, the food was good, with not so big variety, but let's say decent (the waffles were very good!). The so called fitness studio is small 5x5 m outdoor room without air-conditioning and some basics all - in - one exercise equipment, so forget about it. The pool/beach towel you can change it only once in your whole time staying period; if you wish more than that, you have to pay fee. Fee you need also to pay for the safe in your room (?! ). The Wi-Fi was so-so... Most of the time not a strong signal or only in certain areas of the hotel. You could hear the cleaning lady in the morning, moving loud the furniture in the rooms around while cleaning, also listening loud music on her cellphone around her neck, so long sleeping without noise was not really possible until i talk with her and she was more quiet after that. The water in the toilet runs under pretty low pressure, which makes you really nervous, especially if you are in a rush and need quick shower. Overall, pretty expensive for what you get..

The buffet, the location..

Stayed in November 2023

Hotel looked dull specially the areas where the evening entertainment happens. Zero effort is made to make the place warm and cheerful While food is very good, the buffet is almost the same every day. An effort could be done. The beds in the room are single beds with rolling legs so they move super easily even while turning in bed from side to side. A bit surprising there are no rooms for couples with proper double beds. Keep this in mind as this is really annoying The roof top terrace is tiny and badly kept 20 euros deposit per beach towel! The deposit amount cannot be more expensive than the value of the towel! The swimming pool is trapped between high buildings which means sun is scarce..

Location is ok but not too close to beach The hotel is generally clean Food was very good Room spacious but single beds! Gym ok

Stayed in December 2023

Nothing in particular

All good as expected

Stayed in December 2023

Whilst the buffet was great for breakfast and lunch the evening buffet wasn't quite so good, and was always the same sorts of things breakfast lunch and dinner, so 3 times a day was a bit much! However we did have some lovely meals and a couple of evenings just went out for dinner which was actually nice.

Great location easy walking distance to Playa Ingles, easy to get to by bus from GC airport. Friendly staff and very clean. Great buffet breakfast and lunch. Facilities were super

Stayed in November 2023

Very poor gym

Location

Stayed in November 2023

Nothing

Its location is brilliant and the staff are helpful

Stayed in November 2023

The food was not good

The location, pool, staff and rooms were very nice

Stayed in November 2023