No heated pool during our holiday in January. The water of both pools was freezing cold! We were not able to use the pools.

An overall good experience.

Stayed in January 2023

Smoking on balconies should be banned. We wanted to have our door open at night but could not due to smoke.

Good options for breakfast. Could consider staggered times to reduce the queues

Stayed in January 2023

I reported a faulty ambient backlight in my room but it did get fixed.

The view from the balcony felt like I was in the canopy of the palm trees. The gardens were stunning and beautifully kept. The staff were amazing.

Stayed in January 2023

cold pools, one of them almost all day in the shadow

Extremely clean, renovated rooms, exceptional food

Stayed in January 2023

Food quality at the evening buffet was a bit hit and miss. Starters and salad items were ok but hot food we often found, undercooked and tough meats, fish with lots of bones, bland vegetables /soup. Desserts looked good but rather tasteless. Beware also balcony doors which cannot be opened from the balcony so you risk locking yourself out! Communal corridors felt poorly maintained and devoid of any character.

Great location and excellent reception and pool area. Buffet dining room was nicely decorated and cleaning and waiting staff were all lovely. Good breakfast selection, nice breads, honey, meats, cheese, coffee and drinks. Bedrooms were lovely with good beds, nice bathrooms and a small fridge and kettle.

Stayed in January 2023

Beds are not for couple like a bad joke.

Location is ok littlebit outside .Breakfast is exellent,staff is nice , hotel is clean and nice .Nice balcon but people smoking everywhere so lot of time smelling .

Stayed in January 2023

A little far from the restaurant with many stairs as we were in the royal level section (as we chose a family room) with no access to the royal level restaurant or swimming pool. No access to Netflix as the TV are blocked in hotel mode with no possibility to connect or screen mirror our phone… it would have been great to have the possibility to connect our Netflix session. The hotel is a little far from the beach and the dunes area (30min walk) and not situated in a lively area but close enough to enjoy the coast when needed.

Modern and well decorated! Nice facilities for the whole family (CrossFit with a boxing area, sport room, sun beds, playground, kids club…). Diversified buffet for breakfast and dinner (we chose half board) and nice family room.

Stayed in January 2023

The TV was in Spanish

Everything was very nice

Stayed in December 2022

no English tv

very relaxed atmosphere but also everything was in place the rooms were extremely comfortable

Stayed in December 2022

Small gym, and we wanted a double bed instead of two separated single bed. They should mention about parking in the area.

Good swimming pools

Stayed in November 2022

The dining/rests staff were not overly friendly or chatty! It was the only negative part of our stay.

Super comfy beds - Great variety of pool area and outside space. Checkin was really easy as I could do online. The reception staff were really friendly.

Stayed in December 2022

The air-conditioning didn't work

Breakfast

Stayed in December 2022

None

Superb hotel , I was able to check in at 10:30am , staff very friendly .

Stayed in December 2022

The rooms are not sound proof. You can hear noises from the room above you and people in the main corridor.

The hotel decor, cleanliness, the hotel restaurant with plenty of space for everyone. Good quality food available.

Stayed in December 2022

The old ‘top pool’ being restricted to Royal customers.

The cleanliness and friendly staff.

Stayed in December 2022

Dinner Buffet could be better.

Very nice Room.

Stayed in December 2022

Nice property. Clean & modern.

Stayed in December 2022

Solo Travelers can be forgotten about at busy evening dinner times..so I eat out on a number of times.

Clean room and good staff, if a little rushed at busy times.

Stayed in December 2022

Staff very professional.

Stayed in November 2022

I had to wait quite a long time to do the check in and I was not informed that I had been upgraded so only found out by chance and I found it confusing. However I do not complain as the room was lovely.

I liked the room and the staff. I was very fortunate to be upgraded to a royal level room as there was no availability in the main hotel. I have to say there is quite a big difference between both and I wouldn't have been as happy if I had been in the other area as it was much busier and the quality of the facilities clearly lower. Staff very friendly and helpful overall.

Stayed in November 2022

Last year there was no Royal Level and we could use the now Royal Level Pool. We loved the pool and decided to come again. The new pool is not so nice.

Great food and amazing people especially in the Animation Team!

Stayed in November 2022

the water in the pool was very cold, We could barely swim, it should be changed

Stayed in November 2022

The cooked breakfast was a bit disappointing. The hash browns were rubbery, the bacon hard and chewy and the baked beans and mushrooms were cold. However the cold meats, cheeses, breads and crepes were amazing.

The suite was very comfortable and extremely clean. The staff were helpful and pleasant. We were only there for one night so didn’t use the facilities but the pool areas and the fitness areas looked great. Dinner had a great range of different food to eat and all was delicious.

Stayed in November 2022

Super friendly staff. Clean, comfortable room.

Stayed in November 2022

Not much choice for dinner. Didn't like having to wear a bracelet all the time from check-in to checkout.

Nicely designed room and bathroom. Nice pool. Nice view of pool area from room. Nicely designed restaurant. Supermarket across the road from hotel.

Stayed in October 2022