Reviews of Hotel Del Lago This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Doctor Piguillem 7, 17520 Puigcerdà, Spain
#38 of 71 hotels in Puigcerdà
Guests' ChoiceReview Score
Based on 33 hotel reviews
8.3Score breakdown
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Cleanliness
8.8
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Comfort
8.7
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Location
9.5
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Facilities
8.2
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Staff
8.4
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Value for money
7.7
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Free Wifi
8.5
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Showing 1 - 25
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Reviewed: December 1, 2023
Jennifer
France21 Reviews1 helpful vote9.0“Would return but walk to cafe for breakfast.”- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 2 nights
- • Submitted from a mobile device
One member of staff not at all welcoming, we felt he really didn’t want guests. A smile would have been good.. Double bed was rather small. Breakfast was not good, poor quality, definitely not worth €15.p.p
Location was. excellent, easy walk to shops and restaurants. Room was warm and comfortable. Lovely large soft towels and good quality bed linen. Car park on sight.
Stayed in November 2023
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Reviewed: September 12, 2023
Random
Spain2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room - Attic with Spa Access
- • Stayed 2 nights
- • Submitted from a mobile device
Having to reserve the spa area and having a time limit of 1h, in the end there was a group of people with no previous reservation who stayed for longer… so we don’t get the point of reserving then. The price of the breakfast and bar is a bit excessive.
Confort, relax and location. Free towels for the pool was a plus.
Stayed in September 2023
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Reviewed: June 5, 2023
Nikolitsap
Spain6 Reviews3 helpful votes7.0“Nice hotel for a quick getaway”- • Leisure trip
- • Family with young children
- • Double or Twin Room with Spa Access
- • Stayed 2 nights
- • Submitted from a mobile device
The staff are not friendly. We felt inconvenience to them. We felt like they did not want guests to stay at there hotel. I think more effort could be made. A beautiful garden with nice chairs but there is nothing on offer in regards to drinks snacks etc. We had to walk into town instead of relaxing at the hotel.
The hotel is nice and the location is perfect. It is clean and simple. The indoor pool and sauna is nice and clean. The rooms are clean and simple. Beds are comfortable.
Stayed in June 2023
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Reviewed: November 23, 2022
Neil
France22 Reviews3 helpful votes8.0“We were hear to celebrate our wedding anniversary and early retirement for me. Perfect.”- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
It was difficult to unlock the entrance door next to the bedroom door.
Perfect location. Buffet style breakfast very good. Access to the pool n sauna good. Fridge and even champagne flutes provided.
Stayed in November 2022
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Reviewed: August 29, 2022
Wolfgang
Australia25 Reviews2 helpful votes9.0“Lovely and relaxing”- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 3 nights
- • Submitted from a mobile device
Very comfortable
Stayed in August 2022
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Reviewed: January 9, 2022
Judit
United Kingdom4 Reviews5 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Double Room - Attic with Spa Access
- • Stayed 2 nights
- • Submitted from a mobile device
We were to hot in the room, even after stopping the heater.
We loved the location, it was perfect, it also has car park which it helps since the other car park is with fees. The staff was really lovely. We could enjoy ourselves in the spa in the evening before dinner.
Stayed in January 2022
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Reviewed: October 19, 2021
Ziv
Israel75 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Comfort Double or Twin Room with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
Non
Location ,facility
Stayed in October 2021
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Reviewed: June 30, 2021
Antonio
Spain3 Reviews9.0“Excellent”- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 2 nights
- • Submitted from a mobile device
Res
Spa
Stayed in June 2021
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Reviewed: September 14, 2023
Mick
Spain11 Reviews6.0“Ok, but be careful what room you get checked into.”- • Leisure trip
- • Solo traveler
- • Double or Twin Room with Spa Access
- • Stayed 2 nights
Certainly not a room they feature pictures of on the website so this was quite disappointing. The gentleman at check in asked me if there was another person with me before he assigned the room. I feel that since I was alone I got pushed to the worst, darker and dingy ground floor room. The room was clean but layout was improvised, forced into 4 smaller spaces with not very fine finishes on the appliance installations, I guess it was the garden shed at one time in the building's history. It also had 2 TVs for some reason! Other than that I'd only add that the staff could be a bit more welcoming... I didn't notice one smile during the 2 days I was there! I felt they were worn out, needed a holiday!
Good location, parking was a bonus. Breakfast was fine. I had other activities planned so I didn't use the garden and pool but these were very nice.
Stayed in September 2023
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Reviewed: July 3, 2023
Xuanzi
China3 Reviews1 helpful vote10“Super nice hotel”- • Business trip
- • Group
- • Comfort Double or Twin Room with Spa Access
- • Stayed 2 nights
This hotel is located in the highest place of the town. Better take a taxi to get there if you have a heavy luggage with you.
Very nice food, super friendly staff. This hotel impressed me a lot and left me a very good memory on my days in Spain
Stayed in June 2023
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Reviewed: June 20, 2023
Paul
Germany7 Reviews1 helpful vote5.0“please consider the environment & make your guests feel welcome!”- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
Most unsustainable hotel i have ever been to…every single piece of food is wrapped into plastic. Also the breakfast buffet gives you the indirect feeling that you shouldn’t eat too much as everything is packed into tiny pieces of portions. We ate the whole buffet twice though - each :)
Good price for what you get & cosy, comfy room!
Stayed in May 2023
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Reviewed: March 6, 2023
Roelf
Spain6 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
Sauna & pool
Stayed in March 2023
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Reviewed: January 17, 2023
Louis
Spain22 Reviews10“Bello per un fine di settimana”- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 2 nights
- • Submitted from a mobile device
Para informar-se sobre que hacer, mejor ir a la oficina de turismo directamente
Good looking hostel, super-nice spa, comfy good-looking bedroom 😊👌🏻
Stayed in January 2023
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Reviewed: July 7, 2022
Brian
Australia65 Reviews4 helpful votes6.0“indifferent”- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 2 nights
- • Submitted from a mobile device
the hotel was tired and trading on past glory. the staff were polite but indifferent. the pool (for which we paid as part of the tariff, was rationed to one hour a day, even though the hotel was 3/4 empty. it took the staff two days to tell us there were free towels for the pool. the hotel across the road was newer, had a pool and was 25e per day cheaper.
close to old town
Stayed in July 2022
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Reviewed: January 3, 2022
Arturo
Spain2 Reviews1 helpful vote5.0Fair- • Leisure trip
- • Couple
- • Double Room - Attic with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
The room was by all means OVERPRICED. Furniture was old (not vintage), there was not any sense of harmony in it, windows were too high to look from them. Wasn't a total mess but I wouldn't recommend anyone spending that money to sleep in such a place. Maybe half of its actual price would make it justice.
The location is right off the Puigcerdá lake. Perfect for going for a wee stroll and enjoying the views and the abundance of birds in it. The common areas of the hotel are very nice and cosy, including the pool and jacuzzi, they weren't crowded and were able to make the most of them
Stayed in January 2022
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Reviewed: May 9, 2024
Mathieu
France51 Reviews11 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in May 2024
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Reviewed: January 18, 2024
Javier
Spain3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 1 night
There are no comments available for this review
Stayed in January 2024
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Reviewed: October 21, 2023
Anca
United States of America2 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in September 2023
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Reviewed: September 3, 2023
Richard
France32 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 1 night
There are no comments available for this review
Stayed in September 2023
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Reviewed: August 27, 2023
Paul
United Kingdom11 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Double or Twin Room with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in August 2023
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Reviewed: June 2, 2023
John
United Kingdom14 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in May 2023
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Reviewed: May 20, 2023
Peter
Australia60 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in May 2023
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Reviewed: March 13, 2023
Sonia
Spain28 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2023
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Reviewed: January 30, 2023
Cecilia
Spain43 Reviews4 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 1 night
There are no comments available for this review
Stayed in January 2023
Showing 1 - 25
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