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Reviews of Hostal America This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Hortaleza, 19 - 5ª Planta, Madrid City Center, 28004 Madrid, Spain

#318 of 530 B&Bs and inns in Madrid

Guests' Choice

Review Score

Based on 195 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    7.9

  • Location

    9.3

  • Facilities

    7.6

  • Staff

    8.7

  • Value for money

    7.8

  • Free Wifi

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 19, 2024

    8.0
    Leisure visit bars and tourist sites.
    • Leisure trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 3 nights

    The room was small with traditional Hostal low star rating, old furniture and little frills. My room was at the road which is noisy being a tourist bar/club zone. Fitted with security screen which filters the noise a little.

    The location is fantastic, the receiption is on 5th floor and prem occupies rooms on 5th and 4th with an old but very efficient lift. The staff are great and the owner is charming. The prem is very clean.

    Stayed in May 2024

  • Reviewed: February 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff is so helpful and room is warm, comfortable. In a good location and safe

    Stayed in February 2024

  • Reviewed: January 17, 2024

    8.0
    For its value I would stay here again
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights

    There was a little noise. During the day there was drilling noises which I didn't mind as I spent very little time in the room. But at night I think as the walls are a little thin you can hear other people talking which was not pleasent.

    The location was amazing, very close to Gran Via. The staff were always so kind. Check in and check out process was very easy. The room was very clean, including the sheets and bathroom.

    Stayed in January 2024

  • Reviewed: January 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom could do with an update

    Excellent location Friendly staff Stylish decor in room Really comfortable beds Heating in the room

    Stayed in January 2024

  • Reviewed: December 19, 2023

    8.0
    Great value for money
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lo mejor la localización y el trato del personal.

    Stayed in December 2023

  • Reviewed: November 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The bathroom was too tight

    Very convenient to central Madrid

    Stayed in November 2023

  • Reviewed: November 14, 2023

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Noise

    Location

    Stayed in November 2023

  • Reviewed: November 7, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Beds were just ok. But clean and friendly staff

    Very close to metro. Good location

    Stayed in October 2023

  • Reviewed: September 28, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We booked 4 beds in a quadruple room and there were only 2 double beds

    Stayed in September 2023

  • Reviewed: September 28, 2023

    7.0
    Good location, a lot of noise from neighbors opening and closing doors
    • Leisure trip
    • Solo traveler
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The noise of the doors opening and closing could be heard a lot and didn’t let me sleep. Sheets and bed coverings should be changed more frequently

    Prices. Shower was very good

    Stayed in September 2023

  • Reviewed: September 13, 2023

    7.0
    Not too bad
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We asked for 2 singles and 1 double bed and they gave us 2 double bed, uncomfortable 🥴, no way to change the room for the beds I wanted, that’s the only thing I didn’t like it.

    Location, room very clean, friendly staff.

    Stayed in September 2023

  • Reviewed: August 4, 2023

    8.0
    Perfectly located within a lively neighborhood.
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The front desk is open 24 hours, however having to stop into the front desk to open the hall way door to the rooms is a bit cumbersome if you come in later or very early.

    The neighborhood was so much fun and and lively, very LGBTQIA+ friendly. Full of restaurants and bars as far as you can walk. It was a short walk from two metro stations and La Gran Via if you wanted to do some shopping or get on a sight seeing tour.

    Stayed in August 2023

  • Reviewed: July 15, 2023

    9.0
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: July 15, 2023

    8.0
    Good
    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    Good location. Close to some tourist sites. There is a metro station nearby. The staff is kind and helpful. The rooms are clean rand the Wi-fi is good.

    Stayed in June 2023

  • Reviewed: July 3, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We had to be buzzed in by staff to access the building, but wait times for them to let us in was not bad. Otherwise, I could not think of anything else that I did not like.

    Hotel is walking distance to Central Madrid with a lot of bars, cafes, and restaurants in between. The rooms were modern and spacious with comfortable bedding and good A/C for hot nights.

    Stayed in June 2023

  • Reviewed: June 30, 2023

    8.0
    It was lovely, I would reccomend to a friend.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    When people were noisy in other rooms, and in the corridors you could hear them quite clearly. This was not a big problem as we expected more noise from the busy location.

    Good location, friendly staff and nice atmosphere in the building. Also was peaceful and quiet during the daytime which is quite hard to find in central Madrid

    Stayed in June 2023

  • Reviewed: May 28, 2023

    8.0
    great!!
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    very clean

    Good location.

    Stayed in May 2023

  • Reviewed: May 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    Todo estaba perfecto.

    Stayed in May 2023

  • Reviewed: May 15, 2023

    8.0
    excellent location
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    it has very thin walls and you coyld hear everything from other rooms

    nice location, pretty good if you are going to the main tourists attractions.

    Stayed in May 2023

  • Reviewed: April 20, 2023

    8.0
    Cheap hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I think the matress could be changed as it was like sleeping in a bathtub. The room was very small with just enough room to squeeze around the bed and hardly any space for our luggage. There was no remote control provided for the air conditioner but we opened the window when it got a bit stuffy.

    Good location , close to restaurants and bars. There was a lift up to reception and check in was good. The room was clean and WiFi worked well. It was also very quiet considering that it was close to the lift. I did like the area outside the reception where you could sit and look down into the street. It's a basic hotel but it's adequate and clean and cheap.

    Stayed in April 2023

  • Reviewed: April 13, 2023

    9.0
    I enjoyed my stay
    • Leisure trip
    • Couple
    • Quadruple Room
    • Stayed 3 nights

    The room needed a bin. a fridge would of been good.

    Big room. good location. big bed. nice staff. clean place.

    Stayed in March 2023

  • Reviewed: April 3, 2023

    8.0
    Great location and clean!
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    We could hear people in the room next to is speaking and their TV on. I used hear plugs and slept anyways.

    The room was big, with window both in the bathroom and in the room itself. Very clean and the location is great.

    Stayed in April 2023

  • Reviewed: March 26, 2023

    8.0
    Nice Hostal in a cool central neighborhood, with nice staff and a terras
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We liked our stay. On the other hand, with little investment they could make a change: - a small fridge, even not private but common use for 3 rooms - coat hangers on the wall/door (tiny room, space could be used smart) But anyway it was ok, I recommend to stay here

    The lady at the reception was really nice, smiley and helpful :) The location of the hostal is really great, we liked this are so much! There is a terrass for common use, we had our breakfasts there at the morning :) Good value for money, we were satisfied with the stay.

    Stayed in March 2023

  • Reviewed: March 24, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Small

    Close to all the shopping centres

    Stayed in March 2023

Showing 1 - 25

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