- hair on the pillow and bath. Unfortunately the service was over by around 17:00 and not cleaned before next day. - One of 2 Elavator was not working for 3 days . A big problem for long waiting. - We could not find a table for breakfast at 09:00. So went to another place. I believe there are many better options around. İ did not book breakfast originally. Also not in online check in. When I come to hotel first day, I told reception I will not pay in advance breakfast on advance but want to test it. And will pay during check out (if I like it) After waiting 10 minutes at 09:00, ther was no available table and I decided to check other places. When I requested to cancel all breakfasts, they initially said, they could not know if i ate ot not so they would charge 60 EUR for a breakfast I never had. Normally all hotels notes down the room number. It is not my fault they have not enough capacity nor check mechanism. After some discussions, reception accepted not charge bit it is not a favour but my right o believe. - There was no toilet brush in my room and i thought it was forgotten and requested one from the reception but I wa told it is a rule and they never out one die to fact that it is plastic and forbidden in Madrid hotels. I checked the internet but could.find the rule. I trust them despite could not validate. But I must say it is the first time I see a house or hotel room without toilet brush. Personnely o think that is absolutely stupid rule. I do not want to get in more details here after many guests eating many foods around and….! - There are some dead kakalaks in the garage. I believe that is normal in old and big cities. That is even good signal to see dead ones which means they regularly use medicines but I recommend them to clean them regularly. It was hard to clam down my kids about it :) - Another first time seen hotel feature was 2 layers sheets on the bad.

+ location is more than perfect. You can do everything and visit many places on foot. You can visit and give a break whenever you wish visiting the room. + Receptionst Marta was kind and friendly all the time. + All 3 receptionist could speak English which is a challenge I encounters generally in Spanish hotels. + reception take care of zone registration of the car. Car park daily 30 eur. Little to expensive but not sure general prices in the city centre, I guess it is ok. +sound isolation was good and I could sleep well. No sound at night very tranquil. +Internet was very fast.

Stayed in May 2024

Overpriced. One elevator was broken.

Well run with a helpful staff and good breakfast buffet. Great location.

Stayed in May 2024

N/A

Very good location near to the central station, room and facilities were great, and helpful staff.

Stayed in March 2024

Location and staff were the best parts. Also breakfast fruit was great!

Stayed in May 2024

One shower unusable as water poured out all over floor and flooded the bathroom.

Great location. Good sized family room. Double bathrooms. Excellent staff.

Stayed in April 2024

The breakfast could be better but again...value for money.

I liked the location, the service, decent rooms, value for money...

Stayed in May 2024

N/A

Loved the location, plenty of restaurants and shops near by. The room was clean and comfortable and the staff where very friendly and helpful, my second stay at this hotel and would use it again.

Stayed in April 2024

The air conditioning is centrally controlled and the rooms were unbearably hot. The lovely staff kindly changed our room but still it is definitely more convenient if you can control the temperature in your room yourself.

The location is superb!

Stayed in March 2024

Shower didn’t drain well and there are not enough electrical outlets in the room.

Great location to all the good stuff. Easy to walk to all the eating and shopping places.

Stayed in April 2024

No tea or coffee or cups only a kettle !

Great location with quiet room at rear of hotel

Stayed in April 2024

Second floor rooms got a bit noisy at night.

Excellent location right across from Mercado San Miguel and Plaza Mayor. The rooms were clean and comfortable. And the staff was very helpful. Great place to stay in Madrid!

Stayed in April 2024

Ventilation not working in the bathroom, no toilet brush, would have been useful to have 2 chairs instead of 1 so that 2 people can have coffee or a meal, we found a long hair on the bathroom wall upon arrival, it wasn't a dealbreaker but cleaners should be more attentive

The beds were good, bathroom was spacious, location was great, staff was helpful

Stayed in April 2024

We used the stairs and the stairwell is not well lit. The spiral marble stairs are quite dark in colour and only have guiding blue lights at your feet. Better lighting within the stairwell should be considered for Health and Safety reasons.

The location is perfect, very central and close to many landmarks that are visited by tourists.

Stayed in March 2024

Kettle in room but no cups. Reception area could be smarter.

Breakfast 1st class with charming, helpful waitress.

Stayed in March 2024

The plastic chairs

The wonderful spread of breakfast food, fresh fruit, fresh croissants, scrambled eggs, bacon, beans etc bread rolls, cereal and lots more and the most wonderful coffee! Room was fine but the plastic chair were noisey!

Stayed in March 2024

The air conditioning wasn’t working. Room was hot

The breakfast and the ataff

Stayed in March 2024

The rooms have been banged up a bit. This is evident throughout the property. We had two neighboring rooms. One was handicapped ready and had a very large bathroom. Our kids stayed in that room and they reported the bathroom smelled terrible once the shower was used. Otherwise, we enjoyed our one night stay. This place really has an excellent location and it seems like the better the location, the lower the quality of the place for a reasonable price. So we didn't have that high of expectations.

Location is excellent. Just across the street from Mercado Miguel and Plaza Mayor. Staff was very friendly and helpful. Has an elevator, if that is important.

Stayed in December 2023

The room was showing obvious signs of wear with black stains across some of the walls. The door would not automatically lock when closed requiring a manual swipe upon exit which could result in unauthorised access if the person forgets to swipe. There was also an issue with the room safety box, which would not open after registering my card so I had to call reception who thankfully arrived within a couple of minutes to open it with a master key. There was building work being carried out on a lower floor which sometimes started before 9am.

The location was absolutely perfect. Across the road from Plaza Mayor and 5 minute walks from Puerta del Sol and the Royal Palace. A supermarket is conveniently located next to the hotel as well as multiple cafes, dessert shops and restaurants.

Stayed in March 2024

Room was too small.

Location was perfect and you can walk to anywere or you can use metro very close to hotel. Two staff at the reception desk were amazing about giving information for local restorants and stores. Breakfast was ok.

Stayed in February 2024

Nothing

Central location

Stayed in February 2024

There is a kettle in the room but no cups or coffee/tea. The staff were more than happy to provide these when asked but I'd have preferred it if these items were already in the room.

This is a good hotel in a very good location. Convenient for many sites and loads of restaurants and bars nearby. Madrid is a very busy and noisy city and despite being right across from Plaza Major, this hotel remains calm and quiet. The staff are exceptional - professional, friendly and helpful. I'd also like to commend the room cleaning staff who do a splendid job. Breakfast is good and varied - eggs, bacon, breads, pastries, fruits, cheese etc. There's a little supermarket just next door - handy to stock up on drinks and snacks. Definitely recommend this hotel.

Stayed in February 2024

Beds where not very comfy, room fridge was off and cleaners kept forgetting to provide more toilet paper

Location, shower, price

Stayed in February 2024

The lobby furniture is run down, uncomfortable and stained. Our room sink kept clogging, and the light was out on the mirror. Both were reported, but neither fixed.

Location location location, and the staff is EXCELKENT.

Stayed in February 2024

Very good location, good breakfast

Stayed in January 2024