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Reviews of Helena Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Sali Chelidonaki 14, Chania, 73100, Greece

#44 of 132 hotels in Chania

Guests' Choice

Review Score

Based on 290 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.1

  • Location

    9.9

  • Facilities

    8.9

  • Staff

    9.9

  • Value for money

    9.4

  • Free Wifi

    9.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 20, 2024

    10
    Fantastic!!!
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    View of roses at my window

    I think bo extra words needed about this excellent family hotel and George.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    10
    Welcoming and clean hotel with a great view
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    The only thing we had difficulty was parking. We went in May, which is a shoulder season, but we found it hard to find a spot in the closest free parking (George had already warned us about this). However, when we came to the hotel late or decide to move the car post dinner time, we were always able to find a spot. Just keep this in mind to avoid disappointment and mentally prepare yourself to be flexible.

    In short, if you’re contemplating where to stay in Chania, just stay here. We are definitely coming back when we’re back in Chania. George, the owner, was the best part of our trip in Chania. He was kind, helpful and very responsive. He will ensure you feel welcomed and have the best time in Chania. He looked up the weather for the destinations we want to visit to help us plan our itinerary and he prepared us a printed map of Chania with handwritten recommendations of his favorite restaurants. He even moved us to a room with a nicer view on the second night. The rooms are also super clean and had a great view of the old port if you’re on the first floor and above. You get daily top up of Nespresso pods, which is a nice touch. The hotel is also located at a very beautiful and quiet part of the old town, which is nice as you can get away from all the hustle and bustle. But everything is still within walking distance. If you’re contemplating where to stay, just stay here, as you won’t regret it!

    Stayed in May 2024

  • Reviewed: May 17, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 3 nights

    Great place to stay. Spacious, clean and very convenient. The apartment had everything you need. Helpful and friendly host. Location of the apartment is very good for exploring Chania by foot. Good value for money. Big recommend from me! :)

    Stayed in May 2024

  • Reviewed: May 13, 2024

    10
    Great hotel, great location, great George!
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights

    Not much, it was a most pleasureable stay. If we find ourself back in Chania, we know where we will stay.

    Location was great. Could view a glimpse of the sea from the window. Short walk the port, restaurants, lighthouse, etc. George was amazing, asked every time we approached if we needed something and gave the best recommendations for food, etc… even beyond our time in Chania. He was a pleasure to be around. He even walked with us to get a taxi from the hotel to taxi pick up.

    Stayed in May 2024

  • Reviewed: May 12, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    52 stairs to our room. But the view was worth it!

    Great view of the port. George, was great and very informative.

    Stayed in May 2024

  • Reviewed: April 22, 2024

    10
    A perfect spot to spend 4 nights of an 11 night tour of Crete.
    • Leisure trip
    • Solo traveler
    • Single Room with Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    There was nothing to dislike about the property.

    The hotel was in a perfect location literally 2minutes walk from the harbour bars and cafes etc. The staff were very welcoming and friendly and George provided me with a map showing all of his suggested places to eat/visit.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    10
    Welcoming, very comfortable, convenient.
    • Leisure trip
    • Solo traveler
    • Single Room with Sea View
    • Stayed 3 nights

    Having to leave. I loved it here.

    The hosts George and Xrysa were both warm, welcoming, and very helpful. They made my stay so much more enjoyable. The room was amazing, clean, comfortable, warm, and with amazing views over the harbour. The location was fabulous, two minutes walk to the harbour, cafes, restaurants, and shops.

    Stayed in April 2024

  • Reviewed: November 13, 2023

    10
    Sweet small 3 generation family-run hotel with character and soul.
    • Leisure trip
    • Solo traveler
    • Double Room with Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    The room was a little small and the bed was a little hard. But George put some padding on the mattress which helped a lot.

    George, the grandson running the hotel, is wonderful. He was so helpful, not only making sure that I had everything I needed at the hotel, but also arranged the excursions I wanted too. I left feeling that I have a good friend in Chania now. I had a nice view of the harbor past some rooftops. It was a great location in the Old Town, convenient to everything.

    Stayed in November 2023

  • Reviewed: November 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It is an ancient building so the rooms are small and not very sound proof.

    George is a terrific host. He is helpful and truly concerned about his guests. He is also jovial and a pleasure to talk to.

    Stayed in November 2023

  • Reviewed: November 5, 2023

    9.0
    A warm welcome and a room with an amazing view.
    • Leisure trip
    • Solo traveler
    • Double Room with Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    -

    My room overlooked the harbour - an amazing view. The room was very clean and had everything I needed. George was exceptional - he went above and beyond his professional duties to make sure my break went as smoothly as possible. I had booked the hotel based on a friend’s recommendation of the both the view and George’s excellent welcome and service.

    Stayed in November 2023

  • Reviewed: October 31, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Single Room with Sea View
    • Stayed 5 nights
    • Submitted from a mobile device

    It's a super lovely family business! Not so fancy but very warm :)

    Stayed in October 2023

  • Reviewed: October 30, 2023

    10
    Lovely hotel, very helpful staff.
    • Leisure trip
    • Travelers with friends
    • Double Room with Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing I disliked.

    Great location in the old town of Chania. Lovely view of Venetian harbour.

    Stayed in September 2023

  • Reviewed: October 24, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    George was very helpful. He helped us with all the information we would need for an amazing stay at chania including food suggestions and travel tips. Can get a bit noisy from the festive old town as the hotel is right in the middle of it, but that also makes the town so charmigly accessible Overall the stay was pretty comfortable.

    Stayed in October 2023

  • Reviewed: October 21, 2023

    10
    Fantastic hospitality in a great location
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    The description on booking.com undersells the place, it is better than expected

    Incredible location 2 minutes walk away from the Venetian harbour. Room included a fridge, coffee machine (pods replaced daily) and decent shower products. Great view out over the harbour. George on the reception desk went above and beyond to recommend us places to see in Chania and further afield in Crete. For the price the hotel is a bargain, spotlessly clean rooms, with beds made up every day and super close to everything in Chania.

    Stayed in October 2023

  • Reviewed: October 19, 2023

    10
    Perfect Location with Exceptional Service
    • Leisure trip
    • Solo traveler
    • Single Room with Sea View
    • Stayed 3 nights

    Nothing

    This hotel is in the perfect location overlooking the Venetian harbour and my room had one of the best views I have ever had out of a hotel window. But what really makes this hotel so exceptional, is George, who runs the hotel for his family. When I arrived, I had left my suitcase at a shop several streets away and George actually came back with me to collect my case. He was the perfect host, showed me up to my room and explained how everything worked. He was also brilliant at helping me plan my stay, sorting out bus timetables, opening times and locations of all the places I wanted to visit. George's knowledge and help made a huge difference it really enabled me to get the very best out of my visit. And I also enjoyed practising my Greek with him!

    Stayed in October 2023

  • Reviewed: October 16, 2023

    9.0
    Great location on edge of old town. George the manager is extremely helpful.
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location on edge of old town. George the manager was extremely helpful on advice for restaurants and helping organise transport.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    8.0
    It was in a great location and I enjoyed the interactions with the reception staff.
    • Leisure trip
    • Solo traveler
    • Double Room with Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    The bed was a bit uncomfortable and the pillows were not substantial

    The receptionist George was welcoming and helpful. He’d prepared a map marking the restaurants he recommended. I visited 6 of them and they were all very good. I always a warm getting as I went to and from the hotel

    Stayed in October 2023

  • Reviewed: October 12, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    George is really really nice and helped us a lot in Chania. For example, telling us how to arrive there by bus. Introducing us good restaurants and booking a amazing trip to Elafonisi. Many many thanks.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing, everything was good.

    Location was picturesque ,the meandering alleyways were very attractive and there was a buzz all the time.The staff at the reception were very friendly and helpful, they gave us good tips on food and sight seeing.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    9.0
    Loved every minute of it
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    There wasn’t much to fault . Bathroom was tiny but modern and clean .

    George gave us good ideas and advice as to where to eat , swim , visit . Everything about our room was well explained . The room had facilities refreshed every day and a beautiful view . The host was very friendly, knowledgeable and made our stay much more enjoyable

    Stayed in October 2023

  • Reviewed: October 8, 2023

    10
    So nice staff and everything’s so perfect
    • Leisure trip
    • Solo traveler
    • Double Room with Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    None

    It’s very clean and cosy.

    Stayed in October 2023

  • Reviewed: September 28, 2023

    10
    Excellent, George is an exemplary host. Would recommend.
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Can not think of anything.

    George and staff, very helpful, informative.could not have been more helpful. Hotel was in the old town, so lovely and quiet. Had great recommendations for eating out/day trips. Fridge in room, and coffee and tea, so we were able to eat breakfast in our room a couple of days.

    Stayed in September 2023

  • Reviewed: September 28, 2023

    10
    We will be back.
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    There was nothing we did not like.

    It is a boutique hotel built in the Venetian era. The hotel is in the old town a short walk to everywhere we wanted to go. We had a room with a view of the beautiful harbour, which highlighted our trip to Chania. George and Chrysa were engaging, personable and so helpful. George gave a list of restaurants and the ones we tried were all excellent. We are only sad that we had to leave Chania without trying all his recommendations.

    Stayed in September 2023

  • Reviewed: September 26, 2023

    10
    It was a great stay and definitely recommend it
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 5 nights
    • Submitted from a mobile device

    Mattress was very firm if you have back problem might not be too comfortable to sleep on it.

    Staff are very helpful and friendly which made us feel very comfortable. They were very welcoming! The location of the hotel was great at the heart of chania only few minutes walk to harbour. The room was clean too!

    Stayed in September 2023

Showing 1 - 25

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