The gardens are spectacular! The architecture and all the details. Just beautiful!

Stayed in May 2024

All good!

It’s beautiful

Stayed in May 2024

We booked this hotel last minute and late at night. Booking confirmed our hotel, but I knew there was a chance that they might not have confirmed themselves. When we got there, because of the last minute booking their receptionist had already left. Regardless, the guy was super sweet and when we called upper management, they told him to accommodate us and that they would handle it in the morning. They were able to keep us in our room for the two nights that we were there. Very helpful.

Stayed in May 2024

Bathrooms

The gardens, fauna and views

Stayed in April 2024

The rooms are very dated. They have a cheap and moldy ahower curtain in the bathroom instead of a glass door. No air conditioning . It would be nice to have sealed water bottles in the room instead of the clay ecofilter

The property is beautiful; the staff is very nice. The best part are the beautiful gardens and the fact that is a lake front property

Stayed in April 2024

The hotel assisted us with planning transportation which was difficult to coordinate and required cash which was complicated.

The gardens are gorgeous and it was wonderful to have access to the kayaks, organizing the boat tours, and helping with transportation into the town. It was also great to be able to walk to the Nature Reserve for ziplining and walking around.

Stayed in March 2024

Could have more variety on restaurant menu

Stunning views, beyond words really. Great breakfast, staff were very friendly and helpful. beautiful pool. Location, location, location! (close to town, but far enough, did i mention the view?)

Stayed in February 2024

Bumpy road to hotel

Gorgeous location

Stayed in March 2024

Food menu could’ve been better.

The gardens! It felt like a verdant wonderland. Lush and fertile.

Stayed in January 2024

I wish they had more dining options on site. The breakfast was lovely but the dinner menu could use some creativity. But that’s a minor complaint.

The garden grounds are expansive and beautiful! The views of Lake Atitlan and the volcanoes from our little terrace were breathtaking! The room was clean and well-appointed. The staff was friendly and accommodating.

Stayed in March 2024

Nothing!

This property is magical! The staff is excellent and went above and beyond to make us happy. It’s also a great place to take kids. You can see an active volcano from the gardens at night.

Stayed in February 2024

Nothing !

The pool, hot tub, view, garden, and beauty everywhere!

Stayed in February 2024

I’m not sure if she was the owner/manager, but the older lady who seemed to be in charge was not friendly, and in one instance we had to wait to talk to the front desk staff while she admonished him in front of us. I felt sorry for all the staff we saw her treating meanly, and I felt heavy for the sadness she must hold being full of so much anger. It was not a good look for such a beautiful hotel that otherwise held so much positive energy.

This hotel delivered way more than I ever expected. The property grounds and gardens were absolutely immaculate and serene. The level of love and attention the staff puts into caring for the facility and guests is amazing. The pools were clean and the temperature perfect. The restaurant staff were so friendly and helpful, and the food was delicious with high quality ingredients and beautifully presented. Tuktuks were available whenever we wanted to go to town.

Stayed in February 2024

Didn't like mold in pillows & mattress and didn't like having to pay 120 Q just to use the dock

Nice breakfast view gardens

Stayed in February 2024

Hotel Atitlan was stunning. We loved our stay there. The room was beautiful with a great view of the volcanoes, the service was fantastic, the faculties were excellent and the botanical garden was exquisite. It was the perfect mix of high end and relaxation.

Stayed in February 2024

Wifi wasn’t very strong in the room but OK in lounge area.

Large room, clean, big bathroom. Beautiful grounds and view of the lake.

Stayed in February 2024

N/A

Beautiful

Stayed in January 2024

It wasn’t an issue for us, but there is no air conditioning. Would have loved water bottles in the room.

The location. Lakefront property with gorgeous gardens. It’s the best place to stay in Lake Atitlan

Stayed in January 2024

The bathrooms were not as spectacular but to be expected with an older property.

Beautifully landscaped property with classic Spanish accents. We loved walking the grounds. The breakfast was exceptional! We really enjoyed our stay. One high note was the reserve down the road. With the walking bridges and waterfall it was worth the price of admission.

Stayed in January 2024

Great location and friendly staff. Enjoyed our stay

Stayed in January 2024

A kettle or some way to make hot drinks in the room would have been nice

Peaceful location on the shores of lake Atitlan in beautiful gardens Staff were helpful and friendly without being intrusive Room comfortable with outstanding views Able to walk to the Atitlan Nature Reserve (about 500m ) which is worth a visit.

Stayed in January 2024

The showers drained slowly.

The gardens!

Stayed in January 2024

The bump in the entrance, it’s to high.

The view, food and the staff. Very peaceful place to stay.

Stayed in January 2024

The staff were very helpful. They booked our car back to Guatemala City and it helped make our trip so much easier. It was also very easy to get into town as they would call a tuk-tuk for you. The view from the hotel far surpassed any expectations we had. The photos do not do it justice. The property is outstanding. I couldn't image staying anywhere else on the lake.

Stayed in January 2024