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Reviews of Hotel Phoenix This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Sesvetska cesta 29, 10360 Sesvete, Croatia

#7 of 8 hotels in Sesvete

Guests' Choice

Review Score

Based on 81 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.5

  • Location

    7.3

  • Facilities

    7.1

  • Staff

    8.5

  • Value for money

    7.2

  • Free Wifi

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 3, 2024

    8.0
    Very Good
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom could use some repairs

    Friendly staff, good breakfast, comfy beads

    Stayed in January 2024

  • Reviewed: October 15, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    1. There was no bottled water in the room..no kettle , tea, coffee or any other complimentary stuff... 2. Room furniture was old and wall color was purple...(such colors are not for everybody) 3. After 10.00 pm main door is locked , you need to go to back of the hotel to enter the building.

    The staff was kind. Breakfast was good.

    Stayed in October 2023

  • Reviewed: September 2, 2023

    6.0
    average
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    colour of walls , very poorly decorated no tea/coffee in room

    convenient for our stay

    Stayed in August 2023

  • Reviewed: August 16, 2023

    8.0
    Very close to the mine road and great location
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Such a nice hotel with all you need

    Stayed in August 2023

  • Reviewed: February 11, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night

    The shower didn't work. We were waiting too long for the room.

    Breakfast is amazing! The rooms are clean. Price is ok.

    Stayed in November 2022

  • Reviewed: December 8, 2022

    6.0
    disappointing. The facilities and building offer so much more
    • Business trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    the “facilities” included kettle, coffee machine, mini bar, spa. But there was a kettle but no cups or tea/coffee. no coffee machine. empty minibar. spa closed due to lack of visitors (but the manager did put the sauna on for one night).

    nice building, nice food and reception staff

    Stayed in December 2022

  • Reviewed: October 27, 2022

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 8 nights
    • Submitted from a mobile device

    Fantastic staff, nice and quiet surrounds, decent gym.

    Stayed in October 2022

  • Reviewed: October 9, 2022

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Cleaness of the room, quality of bed linen. Breakfast could be better.

    Wifi is ok, spacious room, parking

    Stayed in October 2022

  • Reviewed: September 21, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    breakfast could be better

    Stayed in September 2022

  • Reviewed: September 12, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night

    the environment around the hotel is not representative (access to the parking), toilet cistern doe's not work well, several tv channels are missing even though they are listed.

    Breakfast was good, very comfortable room (comfortable beds, clean, without unpleasant smells), wifi is OK, early check-in was possible

    Stayed in September 2022

  • Reviewed: April 17, 2022

    8.0
    Very Good
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lack of food choices due to bank holidsy short staffed

    Spa

    Stayed in April 2022

  • Reviewed: January 18, 2024

    9.0
    Clean place with kind staff!
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night

    Tasty breakfast and comfort bed.

    Stayed in January 2024

  • Reviewed: October 24, 2023

    10
    EXCELLENT
    • Business trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 2 nights

    I DIDN'T SEE ANYTHING WHICH I DIDN'T LIKE

    A PERSONAL TOUCH IN ALL SERVICES

    Stayed in October 2023

  • Reviewed: October 18, 2023

    2.0
    Disappointing frustrating and this place not near the airport it’s a 40 euro trip to nowhere
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    We asked for taxi to airport forc6 am which they advertise and finally the so called manger said he thought one would. We came downstairs at 6 to find the entire hotel locked - any guests could not get in or out t. We tried opening doors to no avail and my wife finally found an unlocked door in the dark dining room- we barely made the first of 3 flights that day but the hotel was a disaster

    Very little the premises are way past their due date and staff are no where to be found

    Stayed in October 2023

  • Reviewed: September 29, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 2 nights

    Great hotel

    Stayed in September 2023

  • Reviewed: August 14, 2023

    4.0
    Truly disappointing.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night

    This was my first time going to Croatia. We were excited to reach the coast, a place we had been looking forward to. We needed a place to stay for the night, so I looked at different options on a booking website. I found a hotel that talked a lot about its Wellness center. They had pictures of a fancy spa and other things that seemed nice, so we decided to book a room there. I wanted my wife to relax while I did some work on the computer. But when we got to the hotel and paid for our room, we found out something surprising from the person at the front desk. The Wellness center was actually closed. They told us it was mentioned when we booked, but we looked again, and it simply was a lie. They were advertising a Wellness center and it simply was not open at all. We were too tired to argue or change our plans. Feeling let down by this dishonest "bait-and-switch" situation, I started to feel unhappy with BOOKING. They shouldn't allow hotels to trick people like this. We still tried to make the best of our stay by exploring around the hotel, hoping to find a nice restaurant or a fun place to hang out. Unfortunately, we didn't find anything interesting nearby. The only suggestion we got was to go to a restaurant that was a long drive away. This left us stuck in a not-so-exciting place. To make things worse, the hotel's parking lot was noisy in the evening because some of the restaurant staff was hanging out there. They were loud and didn't care about the guests trying to rest. This went on until almost midnight, spoiling our quiet evening. And then, at 6 in the morning, a nearby church rang its bells really loudly, so we had to use earplugs to sleep. All in all, this was one of the most disappointing experiences I've had when booking a place to stay. I can't recommend choosing this hotel. It was a mix of false promises, a not-so-great area, and noisy disruptions that made our stay less enjoyable than we had hoped.

    Honestly, it's hard to say good things about our time here. The breakfast was okay, but the food was a bit too salty. However, the beds were really comfy and nice to rest on.

    Stayed in August 2023

  • Reviewed: July 5, 2023

    5.0
    Fair
    • Business trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The shower was broken, the water tank on the toilet bowl was not working properly, there is a fridge but it was not working either🤷🤷

    Stayed in July 2023

  • Reviewed: June 12, 2023

    10
    coming here every week, I’m really used to it!
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    pricing

    Stayed in June 2023

  • Reviewed: June 12, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good environment

    Stayed in June 2023

  • Reviewed: June 2, 2023

    10
    really good for business trip
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    bed size

    comfort

    Stayed in June 2023

  • Reviewed: May 30, 2023

    10
    very welcoming
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    nice and clean and welcoming

    Stayed in May 2023

  • Reviewed: May 30, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice place and good food

    Stayed in May 2023

  • Reviewed: May 29, 2023

    10
    Exceptional
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Good service

    Stayed in May 2023

  • Reviewed: May 25, 2023

    1.0
    Nightmare
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Terrible room Toilet didn’t work Windows did’t close Smell of death animals Elevator you cannot trust Lights in the corridor don’t work Breakfast was incredibely bad

    The pictures online

    Stayed in April 2023

Showing 1 - 25

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