ARA Center Jalan CBD Barat, Jl. Boulevard Raya Gading Serpong, Curug Sangereng, Kec. Klp. Dua, Tangerang, 15810 Serpong, Indonesia
#18 of 32 hotels in Serpong
Guests' ChoiceBased on 112 hotel reviews
7.5Cleanliness
7.5
Comfort
7.6
Location
8.2
Facilities
7.5
Staff
8.1
Value for money
7.8
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 10, 2024
Mohammad
BangladeshFloor Lobby Carpets are Old enough to change
Good so far
Stayed in May 2024
Reviewed: March 28, 2024
Captaru
IndonesiaPay attention with towels which already old and not white any longer
Location with shoping mall
Stayed in March 2024
Reviewed: March 6, 2024
Suzan
ThailandThe playground equiments in the swimmingpool are really old and a little dangerous
The room is good
Stayed in February 2024
Reviewed: December 16, 2023
George
United States of AmericaMake sure the fridge works when you arrive. They keep them unplugged to be “environment friendly”. Realizing the fridge is not working after 24 hrs is not environment friendly
Stayed in December 2023
Reviewed: December 8, 2023
Valent
IndonesiaThe room, staff&food
Stayed in December 2023
Reviewed: September 7, 2023
Ludfi
Indonesianeed to deposit amount IDR 200,000
location is strategic
Stayed in September 2023
Reviewed: January 15, 2023
Eddie_aus
AustraliaThe staff were very helpful and quick to respond to my requests, like opening the balcony door. As I had to walk around quite a bit to sort out my credit card issue, they even pre-cooled my room by turning on the air-conditioner down low. The free parking was also great.
Stayed in December 2022
Reviewed: December 5, 2022
Justin
Singaporethe room was not clean
the pool
Stayed in November 2022
Reviewed: December 5, 2022
Justin
Singaporethe balcony is small n dirty . the aircon compresses shouldn’t be facing the balcony . the aircon was leaking the whole night .
the pool n the balcony
Stayed in December 2022
Reviewed: November 26, 2022
Frans
IndonesiaLaundry very bad.
Staff is good
Stayed in November 2022
Reviewed: November 20, 2022
Azman77
MalaysiaSo far ok
Great
Stayed in October 2022
Reviewed: September 26, 2022
Benny
Indonesiaroom is not so big
location is close to mall and food restaurant
Stayed in September 2022
Reviewed: September 14, 2022
Marcella
Canadathey only gave 1 room key which is inconvenience.
the cleanliness make up for the small room. i’m happy that all the towels and bed lines are always clean and smell great. access to Netflix was greatly appreciated.
Stayed in September 2022
Reviewed: August 31, 2022
Astrid
BahrainThe bathroom should be more update and clean
Awesome swimming pool for the kids😘
Stayed in June 2022
Reviewed: July 10, 2022
Dinny
Indonesiaalmost nothing
pool, breakfast has many options, they have netflix, my kids really enjoy our stay in here
Stayed in July 2022
Reviewed: June 7, 2021
Anna
IndonesiaThe security need to enforce the health protocol as there are quite number of guests who didn’t put on their face masks. There were leaking from the roof of the entrance, and they put a bucket in the middle of entrance. Not only it became a hassle but also ruin the image of the hotel itself.
considering the rate, Ara hotel offers excellent services and facilities. The main point is the mini waterpark which my little human enjoy so much. It’s nice that the management limits the use of swimming pool for 1 hour per night; thus, it’s not too crowded. The breakfast menus are okay, and they also offer a good variety of food.
Stayed in May 2021
Reviewed: May 14, 2024
Mohammad
BangladeshNone
Price & Service
Stayed in May 2024
Reviewed: October 30, 2023
Yeoh
SingaporeThe location is far from the central, the bathroom water are not hot enough
The staff are friendly
Stayed in October 2023
Reviewed: June 26, 2023
Richard
United States of AmericaFacility NEEDS refurbishing and minor renovations.
Location close to Mall
Stayed in May 2023
Reviewed: October 13, 2022
Hanny
Indonesiathe phone is totally damaged, so i need to go down to the front line to ask replacement of soap (liquid soap was almost empty when I came in). the worst part is the restaurant, the staff is not helpful. one of them is pretending not to see when I raise my hand for help. the other one is not helpful when I ask for plastic bag and she keeps doing and ignore me. thats awful
the housekeepings are very helpful, and also the front line. they help me with giving extra blanket and also replace the empty soap in the bathroom in short notice. i appreciate for the service given.
Stayed in October 2022
Reviewed: September 26, 2022
Trisnawani
Malaysiait will be nice for them to replace the iron to a new one
Stayed in September 2022
Reviewed: August 23, 2022
Akhir
Germany1. breakfast was terrible - why very basic and simple breakfast - on my 2nd day stayed the omelet also gone at 9.00 am 2. the price for lunch time also insane very expensive - please do not dine in their restaurant - very expensive
price okay and not bad and location also not bad - the receptionist also very nice and friendly as well as very helpful surrounding location got supermarket - high end area and mostly livin' by chinese indonesian
Stayed in August 2022
Reviewed: August 18, 2022
Sang
Indonesiano
access near mall
Stayed in August 2022
Reviewed: November 30, 2021
Tsai
Taiwan1. room cleanning is bad.. especially bath room moldy and dirty. 2. televsion remote is not working. 3. already requested connecting rooms for family but actual checked-in got two rooms far away. 4. live in low floor is hard to get empty or safety social distance space lift.
Stayed in November 2021
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