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  5. Reviews of Serela Cihampelas by KAGUM Hotels

Reviews of Serela Cihampelas by KAGUM Hotels This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Jl. Cihampelas No. 147, 40131 Bandung, Indonesia

#208 of 259 hotels in Bandung

Guests' Choice

Review Score

Based on 78 hotel reviews

5.7

Score breakdown

  • Cleanliness

    5.5

  • Comfort

    5.9

  • Location

    8.2

  • Facilities

    5.7

  • Staff

    7.4

  • Value for money

    6.4

  • Free WiFi

    6.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 18, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night

    The carpet in my room smells very bad and the blower is noisy.

    overall neighboorhood and tourist destination

    Stayed in March 2024

  • Reviewed: March 13, 2024

    6.0
    Not bad for short trip.
    • Business trip
    • Travelers with friends
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Looks like old building inside, because there lots of damp spost on the corner of the walls and the rug looks dirty. Also there was insects hanging around the room and the breakfast corner especially on the bread place.

    Needs to be renovate.

    Stayed in March 2024

  • Reviewed: May 26, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Lift so slow, still found out someone smoking in no smoking area.

    Not far from chiwalk

    Stayed in May 2023

  • Reviewed: September 22, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room its very not clean like bedcover and pillow

    Good location..and for security very helpfull

    Stayed in September 2022

  • Reviewed: September 5, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights

    The bed sheet is dirty a lot of stains. I don't know whether it's changed or not but my daughter sleep there and she felt itchy

    The breakfast was ok and the location is also good near the lobby

    Stayed in September 2022

  • Reviewed: July 11, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    i feel fooled by the photos. from the moment we entered the room, it was obvious that the carpet hasn’t been vacuumed for a long time. the room also wasnt as big as the photos. but the others were fine. the parking lot is so small but they have valet servcice

    Stayed in July 2022

  • Reviewed: July 2, 2022

    7.0
    Good
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    very busy

    near of central city

    Stayed in July 2022

  • Reviewed: May 22, 2022

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    I found a lot of cockroach in my room...

    Good location near cihampelas walk

    Stayed in May 2022

  • Reviewed: November 16, 2021

    5.0
    Just stay for a night as transit, but the hotel condition is poor and not well maintained. The toilet is smelly, the
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Cleaness & Comfort

    Locatio

    Stayed in November 2021

  • Reviewed: October 23, 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    facilities are by request not ready in the room. breakfast only for one night, even i stay 2 night. one more the linen was very dirty color, like was use before, i req change and the linen was same color than before👎👎👎

    near by shopping center, and humble staff

    Stayed in October 2021

  • Reviewed: September 22, 2021

    5.0
    The second time stay here. But no more the third.
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 1 night

    We only using 5 rooms, but they keep chanrged us with 7 rooms prices. Breakfast was terrible. Both taste and variety. Not worthed the money. Not even one waiter served us a cup of tea. Everything have to be done by us. Bed sheet has stains and stinks. In addition to that, they wont give us the receipt when we checked out !

    Location.

    Stayed in September 2021

  • Reviewed: May 28, 2021

    5.0
    the worst i ever had!
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    the photo is big different compare with the actual. the photo is literally fake. the room was too dark, with smell of dust everywhere. the carpet was very dirty with lots of stains. the bathroom is too old, also with the beige color of towel (instead of white). the bed sheet was dirty and not appropriate anymore to used. I ask the front desk to change my bed sheet just a few minutes from my arrival. after I back from outside, the bed sheet has changed but with the same condition (dirty and looks old) . Absolutely I will not come back to this hotel. poor !

    location.

    Stayed in May 2021

  • Reviewed: June 3, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    good services .. location very strategic

    Stayed in June 2023

  • Reviewed: November 3, 2022

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The lobby is a bit dark and smelly

    The location is strategic at bandung city

    Stayed in October 2022

  • Reviewed: October 3, 2022

    1.0
    STAY AWAY FROM THIS HOTEL! so horrible! dirty and smelly. this hotel is clearly not maintained. bed sheets are yellowi
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    bed sheets are dirty and have stains on it. watermarks everywhere in bedroom. carpets with hairs?!! clearly not cleaned!!! moldy and smells horrible.

    nothing

    Stayed in October 2022

  • Reviewed: September 28, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Superior Double or Twin Room
    • Stayed 1 night

    a bit dirty

    the location and the wifi was good

    Stayed in September 2022

  • Reviewed: August 13, 2022

    1.0
    VERY TERRIBLE EXPERIENCE
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    If you’re about to book this hotel, PLEASE read and consider based on my experience. I was driving throughout Java island and had a stop in Bandung, thinking I could get a moment to rest before continuing my journey. Mind that I took all pictures from the rooms as a proof of the points below. -They don’t have a basement, an absolute hassle when you travel with cars. The parking area fits less than 20 cars approximately. - During check in, they mentioned that there is IDR 100.000 deposit for the room keys. The card seems like it has been used for 1000 years already, full of scratch and was torn here and there. - Prior entering the room, you can hear all people’s conversation from inside the rooms in the alley. - The pictures they showed on the website or platform are COMPLETELY different with the reality. Safe to say it is a SCAM. - The room smells really, REALLY bad. It’s like a humid abandoned room. - All the room amenities are very old and used for a long time without any care, the tissue box is not proper for use even in your own house anymore. Tables are scratched and washroom is absolute disaster. Water stains are still on the metals and I don’t even mind skipping the shower because how bad it was, too scared to use the towels also. - The bed is SUPER terrible, blood stains and other mysterious stains on the mattress, sheets and duvets. I found hairs on the linen folds and felt very ITCHY here and there when I lay down. - They don’t even care to vacuum the carpet at all. It’s all dusty and was badly torn and stained. Had to ask for rooms change because I can’t even stand for 5 mins inside. They changed it with quite similar disaster rooms, only the ac is colder. My room had no key card access so they gave me ancient manual key. The guy mentioned that the smell in the room is because there’s no window so there’s no proper circulation (absolute ridiculous excuse, you’re not the only hotel without open windows).

    NOTHING

    Stayed in August 2022

  • Reviewed: August 13, 2022

    1.0
    Dirty hotel. will not stay there, or any other property by the chain.
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night

    The hotel is unkempt. It shows its age. There were cockroaches in my room, and the hotel couldn't even provide bug spray. I had to get one myself from the nearby convenience store in the pouring rain.

    The location is good, right in the middle of the Cihampelas shopping district, right across the Cihampelas Walk. Right next to the hotel is a convenience store. Parking space is limited, but there's free valet parking.

    Stayed in July 2022

  • Reviewed: August 13, 2022

    1.0
    I feel uncomfortable sleeping because the room and bed dirty
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Rome so smill and and the I con weak

    Good location and fine breakfast

    Stayed in July 2022

  • Reviewed: August 1, 2022

    3.0
    Stressful stay
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleanlines room toilet bed all about the hotel are at worst condition, cockroach all around playing hide and seek in the room & bathroom, fungus and smelling toilet

    The only things is location ,room toilet cleanlineas is the worst

    Stayed in July 2022

  • Reviewed: May 25, 2022

    4.0
    Good location, but poor property.
    • Business trip
    • Solo traveler
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    No hot water in the bathroom. I found cockroach on the carpet.

    Great location.

    Stayed in May 2022

  • Reviewed: May 22, 2022

    3.0
    Poor
    • Business trip
    • Solo traveler
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I found a lot of cockroach in my room... The bathroom is a bit dirty and smelly.. Can not provide two keycard.. The room are dark, not enough lighting..

    The location..

    Stayed in May 2022

  • Reviewed: May 2, 2022

    4.0
    Disappointing
    • Business trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    • The bedsheets smelled bad. • No sandals in the room. • The bathroom was dirty. • The speaker in the hallway was very very TOO loud, even after I asked the staff to lower down the volume. • Some TV channels were blurry. • The doorknob was broken so bad.

    The location is exactly in the front of Cihampelas Walk Mall. I enjoyed my time walking to the mall and back to the hotel to spend my leisure time.

    Stayed in May 2022

  • Reviewed: April 21, 2022

    2.0
    Very Poor
    • Travelers with friends
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Safety and cleanliness very poor

    Good location

    Stayed in April 2022

Showing 1 - 25

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