Staff always seemed overwhelmed, could be better trained.

Very good heritage property. Well preserved and a delight to stay at.

Stayed in May 2024

I liked the location, the friendly staff, the gardens.The hotel is a classic blend of vintage charm and modern amenities.

Stayed in May 2024

the rooms were very cold at night and the tiny blower did not do the job

the location and food was great

Stayed in March 2024

The timing of the bar, restuarant, bon fire. Everything closes by 10:30. Guests are coming for leisure, party, enjoy and not to sleep early. Hence hotel should be considerate to extend their timing for bar and bonfire along with restuarant. Please note, it has a lot of stairs to climb up while leaving the hotel. However, for people who are healthy and young should not be a problem.

We initially booked for Naini hill view but the balcony was small and not private. We paid extra and moved to Maharaja Lounge room that had an amazing lake view. (It was our choice to upgrade our room by paying additional fees). Overall, i would say the stay was amazing. It was cozy, clean and staff were extremely courteous. Evening High tea and outside deck Tea stand was very thoughtful. I highly recommend this hotel for leisure purpose. Staying in Maharaja lounge area comes with its own benefit of having many things complimentary tea along with the view. Hence i would recommend the same.

Stayed in December 2023

The resort is very well maintained, with nice scenic views. Rooms are very comfortable. Staff is also very helpful. Food is also really good We enjoyed our stay there.

Stayed in November 2023

Breakfast was very good. All staff are very courteous For aged people climbing stairs from car parking is difficult

Stayed in October 2023

Breakfast lay was good. Very thoughtful part was the early morning 6.30am Masala Tea served on the Walnut Deck extending onto the Naini river from the hotel. The early morning atmosphere was so good to soak in!

Stayed in June 2023

Both are quite good.

Stayed in July 2023

The steps to access the hotel...

The ambience, the old world charm of the hotel with modern facilities were good. Overall location, the view from hotel was breathtakingly beautiful. The staff were friendly. Food was excellent . The high tea was a treat. The hotel had quite a bit of activity in the evening to keep one occupied and entertained.

Stayed in July 2023

F & B needs to improve ...more staff training required. If regional cuisines are offered at least some authenticity should b there. Breakfast and high tea can be more varied ...

A quaint place with lovely views ...very well maintained...exceptional flora nd fauna .. lovely homely service. Special mention of Mr. Rohit Bisht ( Front office) nd his team for making our 7 day stay memorable..

Stayed in June 2023

Prices at booking .com are much higher than official website for 3 night stay. Big dampener. Never expected this.

The staff is excellent. Very courteous, efficient and went out of way to make stay memorable. The deck area is having wonderful view of Nainital. Enjoyed chilled beer very leisurely. Plantation is mind boggling.

Stayed in June 2023

washroom I didn’t like it’s not up to the mark .. no proper showers u have to use bucket for bathing..

best location…. beautiful property ❤️ its 500 m walking distance from Naina lake… by car it’s 1.5 km.. the rooms are really good v had booked duplex room n it was very spacious n well maintained … u can enjoy your morning tea n evening drinks with Naina lack beautiful view.. it’s great experience.. food was good they have live music in dinning area n bone fire in the garden area at evening time… overall it was a pleasant stay @ Naini retreat ❤️

Stayed in May 2023

The staff completely pampers you with their warmth and service. the Property is very well maintained and has a british old time charm. The added on ambience of the Bar and the guitarist are excellent along with an outdoor seating restaurant that over looks the lake.

Stayed in May 2023

Room size. Approach road to Property. Property was good but renovation work in near room was going on which was a disturbance.

Vintage Look and view of Naini Lake from Deck. Proper greenery & plantation at resort is very soothing.

Stayed in March 2023

It should be old people friendly

Great location. Staff is courteous with chef exceptional good to meet your requirement

Stayed in February 2023

The size of the room was on the smaller size and the staff at restaurant was bit slow.

The locations and food was good, the services were good too and the property was serene and quite.

Stayed in November 2022

could have better location.

the facilities & plan for the entire day. the food was good

Stayed in October 2022

The approach to the hotel is very narrow. We found that uncomfortable as it is difficult to drive through the narrow lanes if another vehicle comes from the front.

The property is very near to the lake and the market. Yet it is away from the hustle bustle. The rooms are good and the staff is really courteous.

Stayed in October 2022

food

location & service

Stayed in October 2022

food was expensive (A la carte) and taste and quality didn’t give value for money

the location, lake and Mountain view, assorted breakfast, cleanliness and friendly staff

Stayed in September 2022

The fact that we were misinformed on shuttle cab

Th property is good needs lift for people from city or elderly.

Stayed in August 2022

Room size & location

Location& Staff hospitality

Stayed in July 2022

Facilities and coordination with staff, beauty of property

Stayed in June 2022

Had a wonderful time, awesome view of nainital lake from the hotel and enjoyed the food at hotel. We booked the duplex room for 3 people and the room was quite spacious, clean, well planned.

Stayed in June 2022