The A/C system was not on, apparently because it was too early in the season, which forced us to keep the window open and unfortunately it was very noisy outside in from of our room until lat in the night.

All excellent except for no A/C in service.

Stayed in April 2024

Hotel lovely fabulous location

Stayed in May 2024

Everything was ok. Very

Good breakfast ,nice people but what I liked the most was the location,by the lake. Superb!!

Stayed in May 2024

Brilliant hotel, great location and wonderful facilities. Our room was lovely with a balcony and views across the lake. Breakfasts were more than adequate, with plenty of choice. The interior was cool inside and loungers were always available. Staff were brilliant, so helpful and kind. The ferry point is just around the corner and the bus shuttle only a few more yards away. Terrific restaurants nearby and prices were surprisingly affordable

Stayed in May 2024

Unbelievable that it was not allowed to have breakfast on the terrace.

The location, staff, service, breakfast, room

Stayed in May 2024

Cleaning service good be a little bit better and it would be nice to find new bottles of water after each cleaning.

Perfect location, quite big and cozy room, nice interior. Very good breakfast and coffee, perfect view to Lake Garda from restaurant. The staff was very polite, friendly and helpful.

Stayed in April 2024

The room was quite small for two and for two big luggages on the floor as it´s no point to make empty the whole luggage for a couple of night's stay.

Location just great! Breakfast was very good and versatile, also until 10.30 which was good.

Stayed in May 2024

Breakfast was OK.

The location was perfect and the shuttle was convenient.

Stayed in May 2024

Obviously, the fact that I fell in my room due to rain seepage is a major negative but I’m sure the hotel will sort that issue out immediately. The only other observation I have is that the only 2 armchairs in the room are ground level chairs. This meant once I was injured, I couldn’t sit anywhere else except on the bed. They would be impossible to use for anyone with back, leg, knee issues, so they are restricting.

I had a serious accident in my room whilst staying and was rushed to hospital. The staff were so caring and attentive both at the time of the accident and on my return. They handled the situation calmly, with respect and efficiently. They attempted to help us with claims and assisted us however they could. Our 3rd floor room was very beautiful with the most spectacular views over Lake Garda and was of a very high comfort and aesthetic level. The buffet breakfasts were great and the outdoor decks are lovely. Lobby bar and lounge areas are beautifully appointed. Location is absolutely perfect and Carpark transfers are a wonderful inclusion. Despite my incident, I would still highly recommend staying there and would be happy to return.

Stayed in April 2024

Room aircon didn't work, or didn't work properly. Room only had one small bin and we weren't allowed a second, so rubbish built up quickly.

Staff were all lovely and very helpful, location was excellent, food was great. Luggage was all looked after before check in and after check out. Beautiful views from the veranda.

Stayed in April 2024

Could offer electric golf cart taxi to all guests not just ones with a car in the car park carrying cases through the crowds in the rain isn’t great fun

Location was great staff were friendly food was pretty good

Stayed in April 2024

Location was excellent on the beach and we had also balcony facing the lake, it was very pleasant. Breakfast was very good and the view from the breakfast room was beatiful.

Stayed in April 2024

The hotel room (#22) had some small deferred maintenance issues. Furniture was a little dinged up. The doorknob to our room came off in my hand and could not be reinstalled. Didn't keep us from getting in and out of our room but was a little unexpected.

Loved our room with a view. The bed and room were both comfy and the bathroom spacious. We had a corner lake view room so the views were spectacular. We loved the small town where everything was walkable. Lots of shopping. Excellent restaurants. We enjoyed walking to view the ruins and museum. The town is darling but touristy. It quiets down at night but during the daytime is busy, busy, busy. It is interesting that the hotel is inside the castle moat so only accessible by golf cart. If you are driving be sure and pre-book your parking. Very important. Also, pre-book your pick up from the hotel by the parking service. They will delivery you and your luggage by golf cart both ways. Hotel will arrange this for you. I believe the cost was 16euro per day. This was the 4th place we stayed during our Italy vacation. We loved it. It was great place to slow the pace and relax. We would definitely return for another visit. The lake views are stunning.

Stayed in April 2024

Not that I didn't like, just make sure you understand that the parking is not close and you will be taken to the hotel and back so take everything you need and order the ride back as early as you can.

This hotel is so beautiful! Our room was amazing, the view was beautiful and coffee on the terrace was bliss! Location is amazing

Stayed in April 2024

Nothing

Beautiful breakfast , fab location

Stayed in April 2024

Aircon didn't work great. At lowest setting and room remained hot.

Amazing location. Ferry was next to hotel. Staff were super helpful. Breakfast was lovely. Had lots to choose from. The deck out onto the lake was beautiful. Perfect for evening cocktails watching the sun set!

Stayed in April 2024

One front desk staff member in particular was extremely curt throughout our stay.

Great location in Sirmione and on the water. Clean. Nice buffet breakfast included.

Stayed in April 2024

Shower was visible

Shower not open to seen by the rest of the room ! Family option not available at booking , shower was not able with family in room !

Stayed in April 2024

Perfect location and spacoius rooms

Stayed in March 2024

excellent hotel, very tasteful, beautiful location

Stayed in December 2023

Nothing.

We loved everything about this hotel, the staff were very helpful, the quadruple room was enough for our family of four for our night stay, the beds were comfortable and a great shower. We liked the location too.

Stayed in January 2024

Some noise bleed between the rooms - not super well soundproofed which isn't great if you're a light sleeper. Also wifi is ok for occasional check-ins but not for working remotely.

The location is exceptional - paid for a vista room with Jacuzzi and it was outstanding. Went between xmas and new year and it was magical in the town too. Staff couldn't have been lovelier, so helpful. Breakfast is buffet style with lots of choice - can request fried eggs in the morning too! Coffee also very good.

Stayed in December 2023

Perfect breakfast with amazing view!

Stayed in December 2023

In the heart of the city. Room was spacious and balcony view outstanding!

Stayed in November 2023