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Santa Caterina da Siena 11/R, Santa Maria Novella, 50123 Florence, Italy
#208 of 380 hotels in Florence
Guests' ChoiceReview Score
Based on 1291 hotel reviews
8.3Score breakdown
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Cleanliness
8.7
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Comfort
8.7
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Location
9.2
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Facilities
8.3
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Staff
8.8
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Value for money
8.5
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Free Wifi
7.9
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Reviewed: May 31, 2024
Allan
Canada1 review9.0“Great staff. Convenient location. Delicious breakfast.”- • Leisure trip
- • Couple
- • Smart Double
- • Stayed 4 nights
- • Submitted from a mobile device
Noise between rooms made sleeping a challenge at times between babies crying and loud snoring.
Location, staff and great breakfast.
Stayed in May 2024
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Reviewed: May 30, 2024
Gilly
United Kingdom2 Reviews8.0Very Good- • Business trip
- • Group
- • Comfy
- • Stayed 3 nights
- • Submitted from a mobile device
Lovely friendly staff. Doesn’t look like any of the photos though but there are renovations going on
Stayed in May 2024
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Reviewed: May 30, 2024
Jeffrey
United States of America3 Reviews8.0“A friendly, clean, and convenient place to stay for a vacation in Florence.”- • Leisure trip
- • Couple
- • Smart Double
- • Stayed 3 nights
- • Submitted from a mobile device
The elevator was very small and a bit slow… it did work though.
The location was fantastic being a block away from the rail station. The staff was amazing, our room was a pretty good size, and the breakfast served each day was fantastic!
Stayed in May 2024
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Reviewed: May 20, 2024
Surya
United States of America7 Reviews7.0“Decent location, spacious room”- • Leisure trip
- • Couple
- • Smart Double
- • Stayed 3 nights
The room we got was facing a busy street, and the windows did not provide good sound insulation. I was glad I had my earplugs. The only elevator at the hotel was very small (2 people with 2 suitcases and it's full). Also, to get to your room, you have to use a bit of stairs. There was nowhere to put toiletries in the bathroom.
Close proximity from the train station and close enough to attractions. There are also lot of restaurants in that area. The room was big and clean.
Stayed in May 2024
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Reviewed: May 13, 2024
Styliani
Greece8 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Smart Double
- • Stayed 2 nights
- • Submitted from a mobile device
The price-quality ration was amazing!!! Loved the room and design.. the location is great
Stayed in March 2024
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Reviewed: May 9, 2024
Natchanan
Thailand12 Reviews7.0“Good location. Very good treat but noise very loud”- • Leisure trip
- • Couple
- • Smart Double
- • Stayed 3 nights
- • Submitted from a mobile device
Room is like an old Apartments refurbished. Very loud noise of street and the lift is very small. Very very small.
Good location. The gesture of the staffs are good. They prepare you welcome card and left a pack of pasta for you with a note as a goodbye gift.
Stayed in May 2024
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Reviewed: May 9, 2024
Bader
Saudi Arabia40 Reviews6 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Smart Double
- • Stayed 2 nights
- • Submitted from a mobile device
Crowded and noisy traffic
The location is near to the interests
Stayed in May 2024
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Reviewed: May 8, 2024
Julie
Canada2 Reviews9.0“Excellent staff, clean and spacious rooms and a great location - recommended!”- • Leisure trip
- • Travelers with friends
- • Comfy
- • Stayed 4 nights
- • Submitted from a mobile device
The front-facing rooms are on a busy street, but the windows did take down most of the noise.
The property was close to the train station, Mercato Centrale and many other key attractions. Renovations were underway and the upgrades will surely impress.
Stayed in May 2024
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Reviewed: May 8, 2024
Julie
United Kingdom10 Reviews8.0“Very good”- • Leisure trip
- • Solo traveler
- • Smart Double
- • Stayed 2 nights
- • Submitted from a mobile device
It was a bit confusing when the reception area changed overnight but there were signs.
Stayed in May 2024
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Reviewed: May 6, 2024
Rebecca
United Arab Emirates14 Reviews2 helpful votes9.0“Good stay”- • Leisure trip
- • Couple
- • Smart Double
- • Stayed 2 nights
- • Submitted from a mobile device
They were renovating the hotel so it was slightly noisy during the day.
Just outside main florence SMN Station. The staff were very kind and helpful.
Stayed in May 2024
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Reviewed: May 6, 2024
Mahmoud
Egypt35 Reviews3 helpful votes9.0“Great stay!”- • Leisure trip
- • Family with young children
- • Comfy
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Great location, friendly staff, comfortable stay
Stayed in April 2024
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Reviewed: April 27, 2024
Sngchul
South Korea24 Reviews2 helpful votes8.0“very comfortable to stay and want to return at next time.”- • Leisure trip
- • Group
- • Smart Double
- • Stayed 1 night
Have to move outside to take breakfast at partner hotel.
very near to station. so kind staff to bring the another key to room. delicious breakfast.
Stayed in April 2024
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Reviewed: April 22, 2024
Rose
United Kingdom14 Reviews2 helpful votes9.0“Better than expected”- • Leisure trip
- • Couple
- • Smart Double
- • Stayed 4 nights
- • Submitted from a mobile device
Very friendly staff. Room is spotless. Bedding is particularly good. We really enjoyed our stay.
Stayed in April 2024
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Reviewed: April 21, 2024
Amornrat
Thailand28 Reviews3 helpful votes8.0“Good location and value foe money”- • Leisure trip
- • Travelers with friends
- • Comfy
- • Stayed 7 nights
- • Submitted from a mobile device
Close to main train station, bus station and city center. We had a comfortable bed and room, however, shower is a bit too small. The hotel is so generous, providing pastries and coffee in coffee corner for all guests.
Stayed in April 2024
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Reviewed: April 14, 2024
Viola
Albania32 Reviews3 helpful votes7.0Good- • Leisure trip
- • Couple
- • Smart Double
- • Stayed 3 nights
- • Submitted from a mobile device
The hotel was under restoration, so we could not enjoy it properly. Breakfast was not available, pand the hotel elevator was very small. But the most problematic for me was the bite of the mattress insects, which caused allergies in my body. Noises could also be heard from other rooms.
The location was great and the staff too.
Stayed in April 2024
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Reviewed: April 7, 2024
Gabriel
Malta18 Reviews1 helpful vote8.0“A great stay next to the train station.”- • Leisure trip
- • Couple
- • Smart Double
- • Stayed 2 nights
- • Submitted from a mobile device
The basic room is a bit expensive in terms of value for money.
Hotel room and staff were very nice. It’s location is great if you need to stay next to the train station.
Stayed in April 2024
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Reviewed: April 5, 2024
Ousha
Canada34 Reviews5 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Smart Double
- • Stayed 5 nights
- • Submitted from a mobile device
A bit noisy at night given the location
Great location. The majority of attractions are close by. The staff was friendly. Clean room
Stayed in April 2024
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Reviewed: April 2, 2024
Simoni
Portugal36 Reviews3 helpful votes7.0“Nearby the train station”- • Leisure trip
- • Couple
- • Smart Double
- • Stayed 5 nights
Not having breakfast available.
The location was great and staff was supper helpful. Good shower and very comfy beds. However, the hotel is in renovation (in the breakfast area) so they do offer free coffee, but there is construction work being done. Other than that all was great
Stayed in March 2024
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Reviewed: March 30, 2024
Marie
United Kingdom11 Reviews7.0“Nice hotel - friendly staff”- • Leisure trip
- • Solo traveler
- • Smart Double
- • Stayed 3 nights
- • Submitted from a mobile device
The phone in my room didn’t work. The walls are very thin so all noise can be heard from the other rooms
Friendly staff. Hotel is under reservation so a little chaotic
Stayed in March 2024
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Reviewed: March 28, 2024
Bici
United States of America1 review7.0Good- • Leisure trip
- • Solo traveler
- • Smart Double
- • Stayed 2 nights
- • Submitted from a mobile device
Everything except the noise the other clients make at night.
Stayed in February 2024
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Reviewed: March 19, 2024
Veedoola
Mauritius6 Reviews7.0Good- • Leisure trip
- • Couple
- • Smart Double
- • Stayed 1 night
- • Submitted from a mobile device
Lift was small
Great location and staff v helpful Tea/coffee was complimentary whole day in the lounge
Stayed in March 2024
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Reviewed: March 17, 2024
Ana
United States of America4 Reviews9.0Wonderful- • Leisure trip
- • Group
- • Smart Double
- • Stayed 3 nights
- • Submitted from a mobile device
The bed could have been a little more comfortable. Also, I would suggest adding a second chair in the rooms so if there are 2 people there would be enough sitting available. But none of this was a real problem. I would stay at this hotel again.
The location so close to the train station was great and the staff was friendly. The coffee and croissants available in the lobby was a very nice touch.
Stayed in March 2024
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Reviewed: March 17, 2024
Meerak
United Kingdom2 Reviews1 helpful vote9.0“Excellent!”- • Leisure trip
- • Couple
- • Smart Double
- • Stayed 4 nights
Only one small elevator was in use. The staircase was not in use during our stay.
Awesome location. The train station, bus station, and convenience store are extremely close! Very convenient!
Stayed in March 2024
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Reviewed: March 15, 2024
Aisling
Spain4 Reviews3 helpful votes8.0“Would definitely recommend to friends/family as location was perfect and it was very clean.”- • Leisure trip
- • Couple
- • Smart Double
- • Stayed 4 nights
- • Submitted from a mobile device
The room did tend to get a bit hot and the air con didn’t seem to work so we had to keep the window open most of the time we were in the room which lets in a lot of noise, it did go to show how good the windows were because when they were closed it blocked a lot of street noise! Also unfortunately there was works going on in the breakfast room and there was also a leak in the ceiling by the lift.
Amazing location, super close to train/bus stations. Lots of nice restaurants around and right next door to a supermarket. Everything was in walking distance. The hotel was also constantly being hoovered/cleaned which could have been ramped up due to the works that they were carrying out. Staff were generally friendly and we got a lovely gift of a packet of pasta on our last day which is a nice touch :)
Stayed in March 2024
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