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Reviews of Hotel Masaniello Luxury This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Via Vincenzo Gemito 5/7, 80026 Casoria, Italy

#8 of 14 hotels in Casoria

Guests' Choice

Review Score

Based on 116 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.7

  • Location

    6.7

  • Facilities

    7.3

  • Staff

    8.1

  • Value for money

    7.5

  • Free WiFi

    7.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 6, 2024

    7.0
    The staff were exceptional and very helpful. Even finding us a restaurant and shuttle on Easter Mon.
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night

    Lighting in the room. WiFi was poor in room

    Our flight was too early for breakfast

    Stayed in April 2024

  • Reviewed: November 28, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Noises from club..no espresso machine poor breakfast no swimming pool no sauna poor WiFi...no bathroom amenities for guests.. couldn't stay again..3 Star ..

    BiG room's

    Stayed in November 2023

  • Reviewed: November 12, 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    It maybe the cultural differences but wait staff at the breakfast were extremely rude as she couldn't speak English and we did not speak Italian. She was angry over my colleague asked for double Expresso instead of accepting what she already made for him. At the end we just laughed it off but I feel it may not be the case with every other Guest. If you are on business trip, you must carry your own cloth iron. Non of the hotel provides this.

    Rooms were big and good. I received room with bath tub in it. To my surprise, it was hilariously kinky room with round bed and dim blue and red lights. There were absolutely no way to turn on regular lights except the night lamp. Cherry on the cake were room had theater stage in the room, like actual stage where group of 6 can perform comfortably. Unfortunately, I accidentally deleted the pictures. Big stage like really big😂. Hotel staff failed to answer the reason why it was there in first place.

    Stayed in October 2023

  • Reviewed: November 6, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Building next door had a very very loud party that kept us up

    Stayed in November 2023

  • Reviewed: October 21, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Very nice and helpful staff.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    6.0
    Good for one nigt
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night

    Noise from the disco outside in the night, nosie from the street nearby

    Nice staff, clean room

    Stayed in October 2023

  • Reviewed: October 13, 2023

    8.0
    It was enjoyable, comfortable and very satisfying for the money.
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing about the property was bad, except the hotel across playing music all night.

    The cleanliness and distance to the airport.

    Stayed in October 2023

  • Reviewed: September 17, 2023

    8.0
    Excelent value for money
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 4 nights

    More tourist info at the front desk, especially about using public transport

    The breakfast was plentiful, with locally made pastries, ham and cheeses. The staff were friendly. My room was large and very clean. There is a supermarket just up the road, with a chicken and chips shack attached. The nearby pizzeria Diometro was fabulous. I used the local buses to travel around, rather than taxis, but they needed a little sussing out, especially finding the bus stop.

    Stayed in August 2023

  • Reviewed: September 16, 2023

    7.0
    Never again !!!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    4 stars but they don't have an elevator!! -From the parking lot you have to carry your luggage yourself to level 2 or 3 - The staff at the reception careless!!

    Clean and luxurious...but...

    Stayed in September 2023

  • Reviewed: August 29, 2023

    7.0
    Good stay for a night
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very noisy because of the side room with children (personnel did the necessary but at 2:00 AM)

    Hotel near to the airport

    Stayed in August 2023

  • Reviewed: August 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms are clean

    Stayed in August 2023

  • Reviewed: August 16, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location

    Clean & comfort

    Stayed in August 2023

  • Reviewed: August 15, 2023

    6.0
    Good customer servhce from staff,but not good hotel comfortability during stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms were not to standard. Need major update. Linen/Bed/Fixtures TV was not functional most of the visit Restaurant food was substandard. Was not a good hotel feel

    Staff very courteous and kind at all times

    Stayed in August 2023

  • Reviewed: August 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very nice capucino made by Maxymiliano

    Stayed in August 2023

  • Reviewed: July 30, 2023

    7.0
    Nothing great but not disappointing
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I expected a comfier mattress since I was staying in a hotel. They said they had free airport shuttle service but it wasn't working the first day I arrived (from the airport to the hotel). I needed it again the next day from the hotel to the airport early in the morning but they said it started at 8 am so it wasn't available. They instead offered a taxi that had an agreement with them and charged €23.50 but once I took the taxi the man charged me €25. It is not a considerable difference but it was not a good experience because I was told something else. Location was not even good once you take into account that the airport shuttle didn't work when you needed it.

    Option for early breakfast (4 am). It didn't include much but at least you had a glass of juice, a cup of coffee and a biscuit.

    Stayed in July 2023

  • Reviewed: July 18, 2023

    6.0
    It was okay for a one night stay
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    First, for being a 4 Stars Hotel, it doesn’t have an elevator. I had 2 heavy suitcase which I had to take up the stairs to the third floor; luckily the receptionist helped me with one; thank you so much. The room had a good size and bathroom was comfortable but I had a hard time finding the switch to turn on the lights. Then, my room was missing the curtains but one of the Hotel staff apologized for not being ready; my booking was a last minute one and they didn’t have enough time to finish the room, they were being cleaned. The location was next to a nightclub or banquet hall. They were having a party so I heard the noise until 3am which ended with fireworks that illuminated the whole room because of the missing curtains. The hotel advertised a shuttle to the airport but when I asked for the service they don’t have one, what they do have are taxis at a discounted price.

    I liked the staff; they truly made the difference in the Hotel. Friendly, attentive, they really do their best to make your stay comfortable.

    Stayed in July 2023

  • Reviewed: July 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Close to the airport

    Stayed in June 2023

  • Reviewed: June 24, 2023

    7.0
    Great value!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No elevator!

    Location was great. Staff was fantastic

    Stayed in June 2023

  • Reviewed: June 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Difficulty navigating the TV

    The proximity to the Naples airport. Luigi, who checked us in, could not have been more helpful!

    Stayed in June 2023

  • Reviewed: May 29, 2023

    8.0
    good
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    location, noise from party placea around

    staff is very pleasent

    Stayed in May 2023

  • Reviewed: May 14, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    friendly staff, good service

    Stayed in May 2023

  • Reviewed: October 29, 2022

    7.0
    we had to navigate going to find food at lunch time crossing under the busy flyover and trash area to get there
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    no restaurant till 8pm

    big rooms with large bath tub

    Stayed in October 2022

  • Reviewed: September 29, 2022

    7.0
    close to the airport
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    very dark, and floor was dirty. only a thin sheet on the beds.

    very friendly staff, didn’t speak English as their first language but always made an effort. moved us to a different room when there was noise outside for no extra cost. free mini bar, close to the airport, taxi has discount cost with the hotel

    Stayed in September 2022

  • Reviewed: August 21, 2022

    6.0
    it looks close to airport but you have to pay doubly for taxi to take you there (apparently!)
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    being a airport hotel it’s not unexpected to have traffic through the night but the walls are thin and the rooms were really noisy

    Stayed in August 2022

Showing 1 - 25

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