Breakfast and location very good.

Stayed in May 2024

Due to the unusually cold weather the rooms were rather cool, but this was solved - to a certain extent - by small heaters given to us by the receptionist.

The amazingly friendly, welcoming and helpful staff at both the reception & restaurant. Congratulations also to the management on having such a great team!

Stayed in April 2024

Needs a facelift. The furniture was dated and worn. The breakfast could be upgraded too.

Beautiful hotel, great staff, very clean and the pool was great and beautiful.

Stayed in April 2024

Single room is ridiculously small.

Very good breakfast

Stayed in April 2024

nothing

It is a high end hotel and spa. It delivers a high end service, accomodation, everything! The staff is a highlight, they are exceptional. The spa has an incredible indoor swimming pool, showers and sauna. It is perfect located if you want to walk around Turin.

Stayed in February 2024

Nothing

Fabulous

Stayed in January 2024

The room is probably not at a level I'd have expected

The spa is very nice, though it is also open to non-hotel guests

Stayed in February 2024

Great spa, lovely breakfast, nice courtyard and friendly staff.

Stayed in February 2024

Would be nice to have a body lotion and soft slippers in the bathroom kit.

Amazing hotel for those who loves old fashioned places, really charming.

Stayed in January 2024

Room was too hot. Bed not very comfortable.

Spa is amazing.

Stayed in October 2023

The location, staff, cocktails and breakfast were 1st Class and I would recommend anyone going to Turin stay at the hotel.

Stayed in November 2023

Breakfast could be improved (the buffet is average quality-variety).

SpA Staff kindness Position

Stayed in October 2023

Nothing

Very good location. Decorated to a high standard. Very helpful staff. Luxurious rooms.

Stayed in October 2023

As an architect, I must say I was at first a bit put off by its shabby (hardly) chic but it’s so well maintained it’s really charming chic.

Exceptional OLD WORLD hotel with modern conveniences. The first impression is that it’s a bit fusty but once inside it’s a marvel. Yes, the furnishings rely on chintz (the best meaning) in pattern and design but it’s all really very comfortable and welcoming. Like the 4- poster (sort of, without the posts but the swags) and the stuffed furniture. The bathroom is very traditional in appearance (verde marble, chrome faucets, etc) but with modern appliances. And the shower was the best we had in our 3 weeks throughout Northern Italy in 4-5 star hotels: commodious, really forceful shower, steady temperature, safety floor). The breakfast was excellent with the very best croissants I’ve ever had from a hotel that were perfectly flakey and buttery. Same for the pain au chocolat. And as a hot chocolate affecionato, the individually prepared (requested lactose-free) version was dark, sweet and extra thick. Swell! I don’t usually swoon, but that hot chocolate and those croissants! I can’t speak for the spa, since we were too busy discovering a very over-looked city but a quick gander looked awfully inviting.

Stayed in October 2023

Nothing at all if I am honest!

There are two exceptional things - the decor is traditional country house style that I absolutely love. I hope they never change it to look like a dreadfully boring corporate hotel. It's delightful. The best thing by far is the wonderful spa. The design and decor is outstanding, the facilities superb. The ladies doing the massage are very talented. I would return in a heartbeat just for the spa.

Stayed in October 2023

Toilet seat not properly fixed in our room. Hotel full, otherwise we would have been offered a change of room.

Lovely spa with large swimming pool, great for after travelling. Also a really nice lounge and bar next to reception. Good breakfast in pretty courtyard.

Stayed in October 2023

Having to enter login details many times on the phone to connect to the wifi.

The spa was great. Having breakfast in the garden was excellent. The rooms were very good - but we did pay for the best available (suites).

Stayed in September 2023

Great spa and breakfast. Location in the city center. Very helpful staff.

Stayed in September 2023

The A/C in my room could not be controlled & I caught a cold due to the inability to turn it off.

We were greeted by Rueban & Fabiano upon arrival. They were warm and professional and instantly made us feel welcomed. The common facilities are lovely. The breakfast room & terrace were a serene oasis.

Stayed in September 2023

Nothing

Loved the patio area and pool

Stayed in September 2023

The surly and unhelpful receptionists who checked us in.

Lovely hotel close to everything. Comfortable beds, nice bathrooms and decent breakfast. Fantastic spa

Stayed in August 2023

we loved it all…

Well located, lovely staff and great customer service! and great breakfast!!!

Stayed in August 2023

If I had to mention anything - it would be the presence of young children in the spa. It's really not a place for young children - and screaming, shouting and splashing don't really work in that kind of relaxing atmosphere. Obviously the staff have no control over children's behaviour -so the easiest solution here would be to restrict access.

This is a beautifully kept hotel. Decor and cleanliness were exceptional. The staff went above and beyond to help us in our every request and were friendly and courteous at all times. The location is perfect - walkable to everything central - and if you want to go further afield - transport is a very short distance away. Breakfast was delicious - with a vast array of food - both hot and cold. I have never seen a breakfast room with so many attentive staff - continuously replenishing absolutely everything. The place was immaculate. The spa was a real treat - again - the staff were exceptionally accommodating. The pool and Jacuzzis were a lovely size - and the rest of the facilities were fantastic and very, very well kept. This hotel will definitely be our 'go-to' place whenever we're in Turin in the future. Disliked · Absolutely nothing!

Stayed in August 2023

That lift is a little bouncy lol!

We were greeted by the most pleasant and welcoming girl, I'm sorry I don't recall her name, and also got a room upgrade (yes I know this is standard practice for operational reasons but it was nice all the same) The room was spacious and comfy. There is a lovely outside terrace where your can enjoy the breakfast which is plentiful and varied. The real standout is the spa, great pool with steam rooms too, once again staffed by a super nice girl.

Stayed in August 2023