The restaurant is overpriced and not that great. The wine is good but not that great. Most of the staff (especially at reception) does the bare minimum and will not offer any help or information unless asked. We didn't get any information at checkin (it was late but still) and didn't know until our last day, there was a second restaurant down by the farm house with a great pool and area for kids.

This is a beautiful property with plenty of places and ground to explore and relax. Many activities for adults and kids to enjoy.

Stayed in May 2024

We were a family of 11 and we had the villa too, which is a bit further away from the hotel. Upon arrival villa was stone cold inside. We were told we were the first guests of the season and it showed, dead flies in the rooms, dusty, a bit worn-down, and a dirty pool. And, when we asked for a late checkout, they said it was extra 150€ which is unheard of and very untypical for hotels to charge anything, especially such a sum, given the villa was dirty, there was no following bookings for villa that day etc… nooooot nice..

A very beautiful location and surroundings. Hotel itself is very authentic and beautiful. Real Tuscany vibes. The lady at the reception was very nice and polite.

Stayed in May 2024

Restaurant food was not that good as expected.

It has beautiful view of Toscana and the location is perfect near to The Mall Firenze Outlet and to the city. We travelled with electric car so Village has a charger on parking site.

Stayed in October 2023

Nothing

Beautiful property with a lovely restaurant attached.

Stayed in October 2023

The aircon in the room was not working properly which made it a bit uncomfortable. The Dinner in the Vineyard was moved inside the factory which wasn't what I wanted. I know it was due to the weather but the music was very loud because we were indoors which made the experience a little less enjoyable and hard to speak to people.

Love the experiences and pools. My daughter enjoyed the farm visit to feed the animals. Wish I could have done the other experiences. Especially the cooking class.

Stayed in September 2023

Room didn't quite have a view and was lacking a lot of natural light. Would have been happier with a higher floor room.

Great views and amazing environment surrounding the hotel. Staff was very helpful for all questions asked.

Stayed in August 2023

The pools and location for very good

Stayed in July 2023

The room had the most wonderful view and was very clean and kept clean every day of our stay - The staff are very helpful and seem to be happy in their work - The food in general was good, however they could do with making some changes, if you were going to say any longer than we did one might find the menu a little repetitive.

Stayed in July 2023

Staff wants guests to keep and reuse pool towels. Some activities could be improved in their intersctivity. Very slow to replace empty food trays at breakfast. Room fridge too small. No market or convenience store. No property map. Orientation and signage could be improved.

Beautiful. Good activities. Accommodating to food allergies. Amazing cappucinos in the morning.

Stayed in June 2023

We stayed at a two bedroom apartment a 5 minute walk from the main building. This was three stars at most. Dark, no housekeeping and very basic. The restaurant had amazing views but food here was very average and service not much better when it was busy.

Gorgeous views, super family friendly and the wine tasting (where kids got to bottle and make a wine label) was super special as was seeing the farm animals on site.

Stayed in April 2023

the smell in the hotel

the location and decor. the staff

Stayed in October 2022

hard to find

lovely location lovely grounds.Two amazing swimming pools .Great restaurant amazing value .The room was spotlessly clean with a massive bathroom.Great staff

Stayed in September 2022

Kleenex tissues in the bathroom Inside seating for dinner, as hotel guests we denied indoor seating No screens in the windows , mosquitoes

Breakfast was very good

Stayed in September 2022

my pillow was flat. my only “complaint “

Villa Palagina was fantastic! The pools, the staff, the grounds.

Stayed in August 2022

a bit dark room but I suppose it’s depends which you get

beautiful view from the hotel, two pools, good breakfast and dinner

Stayed in August 2022

No food/beverage or towel service available at the pool, and the restaurant menu did not live up to the hype. Not many options available and the food was just ok.

The property is absolutely beautiful and well maintained. The staff went above and beyond- special thanks to Nataly and Vanessa, who were wonderful at reception and attentive throughout our entire stay.

Stayed in May 2022

The beds were very hard and when the resort hosts weddings some amenities are closed/limited.

Lovely location with good facilities and very friendly staff. Associated wine shop has a good wine tasting class.

Stayed in May 2022

Rooms had an amazing view, but could do with a few more finishing touches. More information about have to get to the village on the website would be really helpful, but overall stay was amazing.

Location, staff and food amazing.

Stayed in May 2022

More vegetarian options please in the restaurant thanks

Everything

Stayed in May 2022

restaurant, service, apartment

location, property, villa and the view

Stayed in April 2022

Service in the restaurant could have been better with a little more attention. They tried to charge my child for the wine tasting which was ridiculous as he is too small to drink which was definitely not appreciated.

Gorgeous villa in the middle of Tuscan countryside. Excellent facilities with also the option for a farm tour with kids and wine tasting.

Stayed in April 2022

Dark room, windows so high up , you can not se out.

Nice view, perfekt location.

Stayed in September 2021

The apartment is very close to the hotel and pool area, but several families share one outdoor table, and the furnitures in the apartment are fair but simple. But clean and neat. Very fair for the price.

Fabulous pool area. Most beautiful view of the landscape. Very good restaurant. High quality service. Well situated for shopping in the outlets, only 12 minutes to the highway. But still very quiet and in the real countryside.

Stayed in July 2021

The restaurant is overpriced for the quality of the food, we would definitely recommend eating in for example Figline Valdarno or other great Italian restaurants in nearby villages.

Beautiful hotel in great area for both a relaxing and active holiday. Activities are highly recommended, we did the cooking class and wine tasting which are definitely worth the price. Nice swimming pools and also friendly staff, especially at the reception.

Stayed in July 2021