Piazza Ognissanti 3, Santa Maria Novella, 50123 Florence, Italy
#94 of 378 hotels in Florence
Guests' ChoiceBased on 127 hotel reviews
8.9Cleanliness
9.2
Comfort
9.3
Location
9.6
Facilities
8.9
Staff
9.4
Value for money
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 21, 2024
Mario
Philippinesn/a
Cleanliness, food are delicious
Stayed in May 2024
Reviewed: February 6, 2024
Ifigenia
GreeceWe should have stayed longer, 3 nights was not enough.
The Westin Excelsior is simply the perfect hotel in Florence. The location and service are impeccable. It is an impressive and historic building, beautifully maintained and in spot condition. Beds are so comfortable and sheets are soft. Breakfast includes all the choices you would expect for such a hotel.
Stayed in February 2024
Reviewed: January 17, 2024
Alanood
Saudi ArabiaI was surprised to learn that there isn’t a coffee machine in the room. Morning coffee is really important for me while traveling and I wanted to get it from the comfort of my room.
Location is excellent. The lobby looked very festive and it was very nice during the holiday.
Stayed in January 2024
Reviewed: December 5, 2023
Tania
United Arab EmiratesThe breakfast room and the food and service at breakfast was very mediocre for such an amazing hotel
Location and the amazing concierge Jacobo
Stayed in December 2023
Reviewed: October 8, 2023
Jacques
SwitzerlandHigh pricea.
The location and the premises. Very good service.
Stayed in October 2023
Reviewed: September 23, 2023
Monika
PhilippinesThey upgraded our room to a higher category. Room was so beautiful and bed was amazingly comfortable.
Stayed in September 2023
Reviewed: September 17, 2023
Louise
United States of AmericaThere was no complaint
It was beautiful breakfast was delicious and the rooftop was amazing
Stayed in September 2023
Reviewed: May 30, 2023
Kathleen
Canadawashrooms/shower a bit tired and dated
location was lovely
Stayed in May 2023
Reviewed: May 14, 2023
Paul
United KingdomThe room rate. It was very expensive! I think it was probably in line with other hotels in Florence but £800 per night is way too much.
Top quality hotel, nice rooms and overall appearance of the hotel interior was very good. The staff were very friendly and attentive.
Stayed in May 2023
Reviewed: April 21, 2023
Andrew
United States of Americaprices for drinks on terrace seemed a bit higher
location, terrace, comfort
Stayed in April 2023
Reviewed: March 14, 2023
Mohammad
KuwaitThe room is little bit old
Location. Staff
Stayed in March 2023
Reviewed: March 3, 2023
Taylor
United States of AmericaNothing
We were here on our honeymoon and the property was kind enough to upgrade us to a beautiful room on the Arno! So quiet and barely heard any noise the entire stay. The breakfast was incredible! Highly recommend for a sophisticated stay in a great area of Firenze!
Stayed in March 2023
Reviewed: February 21, 2023
Neelam
United Kingdomno tea/ coffee making facilities in room and no iron especially as it’s 5 star
the rooms and staff were lovely
Stayed in February 2023
Reviewed: February 5, 2023
Khalifa
United Arab Emirateseverything was amazing in the hotel
Stayed in January 2023
Reviewed: January 31, 2023
Yaqoub
Kuwaitthe view of the room
Stayed in January 2023
Reviewed: January 4, 2023
Bridget
United States of AmericaMy husband and I came to The Westin for our honeymoon and had the time of our lives. Exploring Florence is wonderful in and of itself but having a spacious, quiet and clean room to go back to at the end of the day made our adventure so much more comfortable. It was also such a treat to return to the room to find celebratory Champagne and Christmas treats. This is a very special property with a wonderful staff - we cannot wait to recommend to friends and return one day in the (hopefully near) future.
Stayed in December 2022
Reviewed: January 2, 2023
Alessia
United States of AmericaI loved the location it is close to everything beautiful view amazing rooms very nice restaurant on the roof top!!! The staff was very kind and helpful
Stayed in December 2022
Reviewed: December 28, 2022
Simon
United KingdomGood window for breakfast. Good buffet, nice staff, good coffee. Anything you need (clothes brush, extra towel), no problem. Room service good. Rooftop bar restaurant excellent.
Stayed in December 2022
Reviewed: December 2, 2022
Kimberly
United States of Americanot one complaint
everyone on this entire property from the door to the upstairs lounge was very nice and helpful!
Stayed in November 2022
Reviewed: December 2, 2022
Kaltham
Qatarnice view good location
Stayed in December 2022
Reviewed: November 24, 2022
Sidney
United Kingdomnothing
very classy
Stayed in November 2022
Reviewed: November 22, 2022
Song
Canadathe gym is a bit too far
the staff are lovely and very helpful
Stayed in November 2022
Reviewed: November 5, 2022
Dina
Switzerlandlocation was perfect, close to main facilities. The staff were delightful, kind & eager to help. the rooftop bar was wonderful
Stayed in November 2022
Reviewed: October 19, 2022
Tracy
United States of Americathe dinner service was too slow and the food wasn’t good and was too expensive for the portion size.
great rooftop view
Stayed in October 2022
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