the process of allotment was a bit disenchanting. we requested to be nearby but were given at the far ends of the same floor, diametrically opposite.

Breakfast was average compared with other five-star hotels. My room was good but my friends were not that spacious given that they paid more than me.

Stayed in May 2024

I checked in very late because of the late flight, but the check-in process is great. The second morning I need to catch a early train in 6:00, they hotel prepare the good breakfast to let me take with me.

Stayed in April 2024

The reception workers gave me conflicting information. One said they would be happy to help me heat up food when I arrived back from a meeting late. Then another said they would not reheat my food because I didn't purchase it in their restaurant, which was about to close as I arrived anyways (why I made sure I bought food in advance). Also the laundry service was pricey.

The shower and the air conditioning in the room were great. The bed was very comfortable.

Stayed in May 2024

The only thing that we did not appreciate is to pay for a transfer fee and the hotel called a Yandex. The car did not have a seat belt at the back and it was old car that was not very comfortable. We could have ordered ourselves a Yandex (equivalent of Uber), however, we paid 10'000 tenge for a hotel transfer... I don't think that the hotel should call it a transfer. This is unfortunate as it was the only thing that we were disappointed with. Otherwise it would have been a hit.

Rooms, geographical location and breakfast were great.

Stayed in April 2024

The bathroom water pressure could have been better. Also please install a shattaf for the international travellers. A lot of Indians and Arabs visit the country. They will appreciate it.

Friendly smiling staff. Which was a great breather after the experience in Al Maty Novotel. They were gracious enough to offer us early check-in as well as late check out. The hotel is a four floor Soviet era building converted in to a modern spacious hitech hotel. Even the standard room was a suite with two huge tvs and balcony. The restaurant food is good. They have an indoor heated pool, spa and a beautiful cigar lounge for the smokers.

Stayed in April 2024

The breakfast was good but not to our taste. There really wasn't much European choices. The location was a long way from the Baiterek and shopping malls so we needed to get taxis but close to the river and parks.

The room was lovely and big. It was a very comfortable stay. The location was good for bars and restaurants. The breakfast was good with lots of choice. The staff were mainly very helpful and helped us with getting taxis.

Stayed in April 2024

Nice, clean and quiet room. Very satisfied with the location, staff and airport transportation service as well. A really good choice and I would easily pick this place again.

Stayed in April 2024

As hotel was nearby my work location it was fine but otherwise it is a little bit far from the city centre.

I liked everything here: staff, rooms, beds, bathroom and breakfast.

Stayed in March 2024

I loved everything

Spacious rooms, very cozy and comfortable to stay in

Stayed in March 2024

The price for the breakfast is quit high.

The hotel is excellent. Everything what you need in the hotel exist. Rooms are big and comfortable, Breakfast is very good. Staff is very helpful (special thanks for Nataliya and Asem at the Reception desk). Sauna, pool and seminar rooms are nice. The location is very good, not far from the supermarkets and main promenade. Internet connection is very good.

Stayed in March 2024

Not having cutlery

Good location, staff were friendly, the room was clean

Stayed in March 2024

Super breakfast. They had a water bucket in the sauna which is a rare luxury in these parts of the world.

Stayed in March 2024

nice boutique hotel. staff was very friendly and helpful. unfortunately, the room was cold

Stayed in March 2024

Construction and snow cleaning noisy work at night

Stayed in February 2024

Small swimming pool

Location and breakfast .

Stayed in January 2024

Nothing all is good, book in advance & try out room 317! You won’t be disappointed !

We opted for the Junior Suite, What a blast for us oldies! Lovely decor & excellent rooms & ammenities! Room 317 ☺️ We highly recommend the property, staff are friendly & accompanying, even for an Aussie:)

Stayed in January 2024

Sauna (men) need a bit of renovation.

Well located in the right side most active part, good for walks along the river and close to many nice restaurants. Clean hotel, large rooms, friendly staff. Recommended

Stayed in January 2024

Excellent hotel and service. Staff is super friendly and polite. Junior suit was amazing, with a view on the townhall

Stayed in December 2023

Everything was smooth, nothing to complain about

Staff is great, location, everything was really good.

Stayed in November 2023

The breakfast could be better, and they offer only coffee from a machine, although you may think this kind of hotel would make you nice coffee. Once they offered a coffee from a barista because their coffee machine was broken. Also it is super strange for me that the hotel of this level does not have bidet of any kind even though it is located in Kazakhstan so pay attention to that.

I got a free upgrade from booking, so it is already were much better than I expected. The staff were polite and helpful, the room was big and clean. The room service was also good.

Stayed in November 2023

Excellent service and rooms were clean

Stayed in December 2023

Breakfast is good, more options would be nice.

Great location, nice room, good restaurant, friendly people!

Stayed in December 2023

All was good.

Stayed for the second time, everything was good, no comments. The only thing is- to put something in the room to clean the shoes would be helpfull.

Stayed in November 2023

Location, comfort, value for money

Stayed in December 2023