Rue Des Temples, Hivernage, 40000 Marrakesh, Morocco
#869 of 1,164 hotels in Marrakesh
Guests' ChoiceBased on 536 hotel reviews
8.4Cleanliness
8.7
Comfort
8.7
Location
9.4
Facilities
8.3
Staff
9.0
Value for money
8.2
Free Wifi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 20, 2024
Hamid
SwedenThe staff displayed humility and a willingness to embrace feedback, which is indicative of their commitment to providing exceptional service. This openness to constructive criticism not only enhances the quality of service but also fosters a positive and responsive environment for both employees and customers.
Stayed in May 2024
Reviewed: May 14, 2024
Joanna
FranceThe swimming pool was freezing. The service by the pool was very slow, we waited almost an hour for 2 sandwiches and a bottle of water.. which was a pity because the food was good, but unfortunately the wait was too long. And the hotel can get a bit noisy at nights, as the rooftop parties nearby are loud.
Very clean hotel. Nice room. Available cot for babies. Friendly and helpful staff. The breakfast was complete. Good food at restaurant. Great location and amazing view from rooftop.
Stayed in May 2024
Reviewed: May 12, 2024
Maren
United KingdomAircon was quite loud
Lovely rooms, very friendly staff and walking distance to the medina.
Stayed in May 2024
Reviewed: May 8, 2024
Jane
United KingdomBeware of adjoining rooms. They can be very noisy - it’s like sharing your room with strangers!
Great location!
Stayed in May 2024
Reviewed: May 4, 2024
Enrique
SpainNoise outside during the night.
The staff, Ive been attended by a women at arrival, very kind and diligence. In the morning, for the check out, there was a fantastic guy there, very friendly and helpful (although he was Barça supporter), huge kudos for them.
Stayed in April 2024
Reviewed: May 3, 2024
Senad
Bosnia and HerzegovinaBehavior of staff by check-in (they were confused and not polite) Cleaning service of room A lady at check-out asked to see my booking information and "gave 15% discount for the next booking", she obviously misused that information and made a recension by herself (she gave the maximum score)..
Location Some of staffs in the caffe Lady on the reception by check out Breakfast was rich and delicious
Stayed in May 2024
Reviewed: May 2, 2024
Teresa
United KingdomIt needs upgrading for a 5 star hotel. It was good but not excellent. Service was ok but we expected a bit more from a 5 star hotel.
Nice location all good the restaurants closeby
Stayed in May 2024
Reviewed: April 28, 2024
Adil
SingaporeCould do a bit better on breakfast
Great hospitality by the staff. They were very friendly and helpful and I would give them 10/10. Well done
Stayed in April 2024
Reviewed: April 22, 2024
Andwat65
GibraltarNot at all a fault of the hotel, but around 4 & 5 am the 2 night clubs across the street close and the noise is terrible with cars sounding horns in the ensuing traffic chaos. I got woken up both nights at both times. Be advised you might not want a room facing the junction at the front of the hotel.
Hotel has good facilities and is easy walking distance to Jemaa el-Fna square and the Medina. I was pleasantly surprised to find I was upgraded to a larger room for free. Staff throughout the hotel are friendly, polite and helpful. The room was very clean and spacious and the bed was comfortable. We ate at the sky roof top restaurant and had a lovely meal and a nice bottle of Moroccan made wine. The service was very good. The hotel serves a really nice buffet breakfast with plenty of choices.
Stayed in April 2024
Reviewed: April 22, 2024
Barry
United KingdomBreakfast
Location
Stayed in March 2024
Reviewed: April 16, 2024
Jolene
United KingdomNoise, it’s awful Friday night is mental at 4 am the nightclubs empty and you have no chance of sleep
It was so lovely, very clean, the staff are so friendly and helpful.
Stayed in April 2024
Reviewed: April 5, 2024
Randall
NorwaySome aspects of the room and bathroom could use some renovation. The spa and training room were closed during our stay. The rooftop lounge was closed one of the nights due to a private event.
Very pleased. Wonderful staff. The cafe and affiliated bakery was fantastic.
Stayed in April 2024
Reviewed: March 30, 2024
Imad
United Arab EmiratesNoisy
Location
Stayed in March 2024
Reviewed: March 23, 2024
Marion
United KingdomNoise at night from the street
Spacious room good facilities
Stayed in March 2024
Reviewed: March 4, 2024
Theo
PortugalTV was not working, had to ask for assistance There was no spa, the hotel title says spa.
We liked the area, tbe breakfast was great, the staff super nice and professional. Great roof top
Stayed in March 2024
Reviewed: February 23, 2024
Philip
United KingdomIt can be a little noisy at night due to location and bars close by.
The staff. The key to a successful hotel are its staff, and all the staff here have been excellent; professional, friendly and helpful. Location is good, clean hotel, and good value for money.
Stayed in February 2024
Reviewed: February 19, 2024
Thabang
United KingdomThere is no overhead shower, it’s more like a bath. Couldn’t work out the TV.
The location is the best, the staff are very friendly and attentive.
Stayed in February 2024
Reviewed: February 15, 2024
Gianna
ItalyGreat position
Stayed in February 2024
Reviewed: February 7, 2024
Nicholas
United KingdomThe fact that the gym closed for refubishment as well as the salon for hair and nails and the noisy disco from the adjacent hotel(same owner)
breakfast, all hotel staff
Stayed in February 2024
Reviewed: January 29, 2024
Julia
SpainThe bar on the rooftop is only open after 6pm. It would be nice to enjoy the sun at the rooftop with restaurant services during the day, but that was not an option unfortunately. At night the rooftop had a great DJ playing! The hotel restaurant downstairs offer very nice breakfasts with many options. One thing that could be improved is maybe a more clear table service. It sometimes felt like the restaurant staff was running around and everybody had 10 different tasks catering to all people all at once. A bit chaotic.. Other than that the staff is super friendly and happy to help!
The people are very friendly, the spa treatments were excellent and the extra care the hotel manager took to make sure everything was good was really nice!!
Stayed in January 2024
Reviewed: January 17, 2024
Nosaiba
Kuwaitdespite what was mentioned at booking, there was no air-conditioner (temperature outside reached 27 ° cel ) no water boiler there is a nespresso coffee machine without capsules rooms are small, almost half the space is toilet
location, friendly staff, especially Ms.hakema, was very friendly and helpful 🤍 atmosphere of the area
Stayed in January 2024
Reviewed: January 14, 2024
Rebecca
United KingdomHow close the room was to the club. Would’ve liked air con that was colder, but appreciate that this is a personal preference.
The staff were attentive and very nice. The room was spacious and comfortable. There are some rooms close to the club which is quite noisy. There was a female day manager who was very attentive.
Stayed in January 2024
Reviewed: January 8, 2024
Sarah
MauritaniaExcellent location
Stayed in January 2024
Reviewed: January 4, 2024
Yurdagul
NetherlandsLocation
Stayed in January 2024
Boulogne-Billancourt, France
Agios Ioannis Kaspaka, Greece
Skouloúfia, Greece
Kastoria, Greece
Poiana Brasov, Romania
Sommerhausen, Germany
Kalpetta, India
Dubbo, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content