Borj Nord, 30000 Fez, Morocco
#216 of 256 hotels in Fez
Guests' ChoiceBased on 144 hotel reviews
7.9Cleanliness
8.2
Comfort
8.2
Location
8.6
Facilities
7.6
Staff
8.5
Value for money
7.8
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: February 22, 2024
Michael
AustraliaNo air-conditioning, which I imagine could be an issue during warmer months. I opened window for a couple of hours after sunset to let some cool air in.
Very comfortable - clean and spacious.
Stayed in February 2024
Reviewed: January 1, 2024
Sami
MoroccoBreakfast, I thought that it will be a buffet. I think there was not enough peaple
Nice place in beautiful city
Stayed in November 2023
Reviewed: September 4, 2023
Vincent
United Arab EmiratesThe bar with panoramic view is great, but the cocktails are rally below par ofr such a place, and the staff seems to be out of touch totally.
Superb location overlooking the old medina
Stayed in August 2023
Reviewed: May 28, 2023
Jennifer
FranceTired decor and furnishings, with crooked pictures. Dirty seats outside on the terrace, and bad smell. Key cards didn't work for the two rooms we booked. Only one set of towels in a double room. Needs more sockets for charging phones in rooms. Rucked up carpets in front of the lift was a trip hazard. Told the Moroccan restaurant was closed and had to request special favour in the downstairs restaurant to get Moroccan dishes. Our rooms facing the Medina were very noisy at night and should really be double glazed and better fitting to reduce the disturbance from traffic, barking dogs and muezzin at 3.30 - 4.30 am. I had booked mountain view, but told we had to have Medina view as an upgrade. Unclear bill on checking out - hard to tell if the price was the one advertised on Booking.com. The surrounding area is rather scruffy and not reassuring if wanting to walk to the Medina.
Good view of the Medina. Comfortable bed. Soft, fluffy towels. Plenty of hot water. Staff helpful when there were problems. Very nice evening meal with generous portions. Good breakfast. Bathroom seemed newly redecorated. Good WiFi signal.
Stayed in May 2023
Reviewed: May 10, 2023
Inga
GermanyCoctails at the bar, breakfast was monotonous, food at the restaurant too less options
Great pool, great location, great view, super friendly staff
Stayed in May 2023
Reviewed: February 12, 2023
El
PolandThe breakfast was just OK :)
The view is amazing, comfortable bed and calm atmosphere in overall
Stayed in January 2023
Reviewed: February 1, 2023
Mahmood
BahrainThe location top of the mountain, view of Old city
Stayed in January 2023
Reviewed: January 30, 2023
Zhihai
Moroccothe reception
Stayed in January 2023
Reviewed: January 25, 2023
Carretero
ArgentinaBad condition of the bathroom. Dirty and the bidet was broken. 🙃💩
The view. The hospitality of the people who works here.
Stayed in January 2023
Reviewed: January 16, 2023
Samir
MoroccoBreakfast was poor
The location was very nice,a beautiful sight of Fes.
Stayed in January 2023
Reviewed: January 9, 2023
Mr
United KingdomAmazing helpful staff. Brilliant service
Stayed in January 2023
Reviewed: October 8, 2022
Shlomo
Israelmaintenance - especially bathroom equipment, shower head etc
view, veranda, public space, room
Stayed in September 2022
Reviewed: October 8, 2022
João
Portugalneeds to be painted
comfort and the staff
Stayed in October 2022
Reviewed: October 3, 2022
Maache
United States of AmericaBed could me more comfortable
Everything
Stayed in October 2022
Reviewed: October 2, 2022
Shirazul
United KingdomThe lunch buffet was somewhat expensive and prices are not advertised. I could've asked but was 2 shy lol. However the food was delicious and the catering team were v helpful.
Location, views, staff, cleanliness,
Stayed in September 2022
Reviewed: September 16, 2022
Jorge
Switzerlandmanutention des choses
endroit
Stayed in September 2022
Reviewed: September 1, 2022
Ali
United Arab EmiratesView is great. Good facilities. Easy to find
Stayed in August 2022
Reviewed: August 24, 2022
Raul_alvarez
SpainBest views in town. Excellent service and personnel.
Stayed in August 2022
Reviewed: August 18, 2022
Sarah
Irelandthe rooms are nice but could do with an update/refurb, they are a little old/outdated and the toilet seat was not secure etc but nothing major that would stop me from staying here again.
the location is great with a lovely view of the medina. the pool and breakfast were also good. some reviews mentioned the breakfast was poor but it was lovely and the service was great. they had someone making fresh omelettes and Moroccan pancakes (Malawi) and Harcha. they made a tagine of shakshuka for us on request as well. they had fruit, pastries, cereals etc like any other continental breakfast.
Stayed in August 2022
Reviewed: August 16, 2022
Ahlam
NetherlandsSome staff aren’t friendly. When breakfast time was over at 10.30, they turned the airconditioning off while we were still eating and also other guests in the middle of summer with 39 degrees. The airconditioning in our room didn’t work. While we arrived and parked for 2 minutes in front of the door to take our luggage, the parking guy came and told us that we have to move the car. No swimming pool for children or a changing place for babies in the toilets down stairs near the restaurant/pool. I think this hotel is not suitable for children. No possibility to order something to drink at the pool, you have to go inside while being wet.
The view from al the hotel, some staff are very pleasant and some are not. The decoration is also very beautiful. The bottle of water and fruit and cookies we got.
Stayed in August 2022
Reviewed: August 9, 2022
Kathryn
SpainThe hotel is far from anything, so you can't just walk to places, but it's worth it for the view.
The service from the staff was excellent. The view was spectacular. Breakfast and dinner all delicious.
Stayed in August 2022
Reviewed: July 22, 2022
Abdelilah
United States of Americathe room out fo date needs some renovation
the stuff very cool
Stayed in July 2022
Reviewed: July 8, 2022
عبدالملك
Saudi ArabiaI ordered from the reception to call a tourist guide for the old city to be more “ trustable” and they called one, but unfortunately, he used me by guiding me to bad sellers who sell me bad antique products at a high price. what is the benefit for the money that I gave him and asking the hotel for this service !!!
the view of trace
Stayed in June 2022
Reviewed: June 4, 2022
Mustafa
TurkeyROOM SHOULD BE BIGGER AND WINDOWS SHOULD BE RENEW
BREAKFAST WAS GOOD ALSO HOTEL RESTAURANT PANORAMIC WIEV WAS VERY NICE
Stayed in June 2022
Gdańsk, Poland
Puno, Peru
Paguera, Spain
Tsukuba, Japan
Liberec, Czech Republic
Mound City, USA
Moulins, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content