Pool very cold, bathrooms have a lot of build up of mould/mildew etc in the corners, doesn’t feel fresh.

Great modern property, best you’ll find in Fes.

Stayed in May 2024

breakfast was diverse and fresh. From chocolate breads and croissants to petite baguettes with several spreads, confiture and such. Hot drinks and juices included

Stayed in January 2024

They should offer complimentary mint tea to their guests when checking in or sitting in the lobby.

Everything was amazing. The customer service was superb, the hotel was very clean and comfortable and they had a great breakfast.

Stayed in January 2024

A security deposit of 2000dh at check in. It was the first time I was asked for a deposit in a hotel.

Room, decoration and very quiet place.

Stayed in November 2023

no extra bed while asked for (had to be prepared in the middle of the night) hotels needs some maintenance

nice atmosphere. friendly staff good service beuatiful views

Stayed in October 2023

The shower was awkward in it’s set up. The bed was uncomfortable.

It’s probably one of the nicer hotels in Fes. The room was spacious. There were several options for restaurants.

Stayed in September 2023

Did not realize there would be so many young children being loud around the hotel

Stayed in August 2023

The best hotel in Fez, the location, the view of the city, the breakfast, all!! The stuff, Lamia, Samantha from the spa, Everyone!! We will absolutely come back

Stayed in August 2023

The customer service across the board is terrible. Found them incompetent, not well trained and most couldnt speak any English, only Arabic and a bit of French. These days all 5 star hotels need English speaking staff as well. We asked them to book a guide with car to take us to the Medina/tanneries for a few hours. Guide turned up, no car so hotel shuttle dropped us (for a fee) at the Old Medina then we taxi-ed around from there. Tour amazing (300 MAD). On return hotel asked us to pay the guide direct and we didn't have enough cash on us and hotel wouldn't put it on our tab. That was the plan in the first place. Hotel organises/books tour for us and puts it on the hotel bill. Very embarrassing and awkward, gave guide about 220MAD and he said dont worry about the rest. Staff just said I could walk down the street to the nearest ATM!!

The hotel is beautiful despite the dodgy road in. The pool is great, the outdoor dining and rooftop bar is fabulous and gives great views over Fes. But it was 45 degrees when we were there so too hot to enjoy. Room was pretty good, we had the bathroom located in a glass walled room which was pretty cool. Buffet brekky not bad, we ate dinner at the Relais de Paris in the hotel which was ok.

Stayed in August 2023

every thing fine

i mentioned before

Stayed in August 2023

every thing fine

the kindness , also the flower that they send when my daughter delivered her baby and when i ask them to change the room they are understanding needed and co -operated with us

Stayed in August 2023

Great accommodation! The people are wonderful and helpful! My favorite place in Morocco

Stayed in August 2023

Location

The staff service and the amenities

Stayed in July 2023

Amazing views

Stayed in July 2023

Taxi required to get to get anywhere

Really beautifully designed hotel, with great views, the staff were always very polite and really helpful and the food was fantastic.

Stayed in June 2023

There wasn't anything I didn't like. It met my expectations and I hope they have other branches in other cities.

Staff were very accommodating and helpful. Great hotel with great people who serve you. From Mohammad and taufeeq in reception to mehdi in the drinks area, they were all fantastic.

Stayed in July 2023

Clean, beautiful property. Large room, gorgeous bathroom. Convenient location.

Stayed in June 2023

Very clean and beautiful place

Stayed in July 2023

a bit far from the medina but they do have available shuttle service

excellent and welcoming service. pool and amenities are superb

Stayed in July 2023

The hotel is located in an abandoned place where you cannot find regular taxis. In order to get into Medina or the city centre you need to ask the reception to get you a taxi. But you get a standard price of MAD 50 although the realistic price is between MAD 10-20. Also for the airport transfer you get a ridiculous quotation from the staff (one says MAD 300, the other says MAD 350). However, the actual price would be between MAD 150-180 max. I personally thing both adult and kids pools should have a heating system as the water is very cold despite burning weather conditions. That being said, if you to there with a child to swim, I’d say it is not a child friendly hotel. Last, the hotel facilities show indoor pool picture and sauna, however, they do not exist according to staff…

The hotel interior is very beautiful. The view of the city is amazing. There are variety of restaurants serving very delicious food (although very much overpriced) both Moroccan and International. The rooms are very comfortable, great air conditioning system, spacious. Housekeeping staff are very friendly and disciplined

Stayed in June 2023

Location.

Felt very luxurious and good value for money.

Stayed in June 2023

first room was below ground (I wouldn’t ask for 007). showers flood. room service patchy.

very nice and attentive staff

Stayed in May 2023

Nothing special

Pool area is the best asset of the hotel. The view is also a big plus and sunsets are really enjoyable from the rooftop bar.

Stayed in May 2023

there isn’t a smart tv or internet is sooo bad

Stayed in May 2023