Boulevard Benito Juarez Manzana 2 lote 7 , 70989 Santa Cruz Huatulco, Mexico
#38 of 59 hotels in Santa Cruz Huatulco
Guests' ChoiceBased on 55 hotel reviews
8.3Cleanliness
8.8
Comfort
8.4
Location
8.6
Facilities
8.1
Staff
8.6
Value for money
8.1
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: May 30, 2024
Mirna
MexicoThe AC wasn’t cooling as I expected
The staff was really nice and the bedroom was spotless
Stayed in May 2024
Reviewed: March 12, 2024
Kellie
United KingdomOne night (a Friday) a nearby club was very loud
Nice staff, comfortable rooms, good location close to the beach
Stayed in March 2024
Reviewed: January 15, 2024
Frida
NorwayNo inside lock (extra lock) on hotel room door.
Hotel is as described, clean, friendly staff, good wifi, hot showers. Location is a bit sad, but not far from a beach with few people.
Stayed in January 2024
Reviewed: September 30, 2023
Jennifer
United States of AmericaPool closed at 8. Should be open until at least 10
Good location
Stayed in September 2023
Reviewed: April 5, 2023
Hagen
Canadabeware the week ends club next door can be overwhelming at times, till 4am (Thursday-Saturday.
location value clean friendly
Stayed in March 2023
Reviewed: March 30, 2023
Hagen
CanadaNoisy pool area Bar next door is a definite negative on some nights noise and crappy music sometimes till 4 am
Simple, clean, affordable Great area of Huatulco Close to beach, shopping, restaurants
Stayed in March 2023
Reviewed: March 28, 2023
Steven
United States of Americavery small room
good location
Stayed in March 2023
Reviewed: March 8, 2023
Teresa
Mexicono coffee shop or restaurants close by
nice & honest staff
Stayed in March 2023
Reviewed: November 20, 2022
B
MexicoNo swimming towels provided which doesn't make sense. The hotel is right next to a club which played very loud music until 3am. That was very disruptive to sleep and I wouldn't recommend stying here over a weekend.
Nice design and pool was ok
Stayed in November 2022
Reviewed: June 12, 2022
Khanya
South AfricaMy room was not what I expected as the only window was a window looking onto a common passage with no window looking onto the outside
The staff were very welcoming and friendly. The hotel is beautiful on the outside.
Stayed in June 2022
Reviewed: May 6, 2022
Linda
United States of AmericaThe room was very clean, but whatever they cleaned with had quite a strong smell to it. I had the window open several times to try to (unsuccessfully) remove the odor.
There was a bar/restaurant with live music next door, but not too loud or late at all. It was walking distance to a large supermarket as well. The whole town seemed quite safe.
Stayed in April 2022
Reviewed: March 16, 2022
Alejandro
MexicoThe staff is rude, in particular the guy responsible of the reception area on February 12th 2022 was very unfriendly. Towells were not available in the room when we checked-in. Hotel is really close to a night club so it can be very noisy at night and not really suitable for a good rest but I understand this is not under Hotel's control.
Location is good in terms of it being near to a shopping center, stores and in the main street to get a taxi for city center. I really appreciate they enforce safety rules such as wearing facemasks, sanitization, etc. Good value for the price.
Stayed in March 2022
Reviewed: March 6, 2022
Kathleen
Canadathe bed was quite hard and the pillows were even harder 😬
Clean, friendly and helpful staff nice sized rooms and great air conditioning.
Stayed in March 2022
Reviewed: January 22, 2022
Kiyamae
United States of AmericaGreat location and very helpful staff
Stayed in December 2021
Reviewed: December 29, 2021
Peter
CanadaNo fridge, no balcony chair
Stayed in December 2021
Reviewed: December 15, 2021
Stavrin
NorwayThere is a sports pub next to the hotel, so it was noisy till 02:30 in the morning. Staff speaks no English.
Stayed in December 2021
Reviewed: April 11, 2024
Wayne
United States of AmericaVery rough
Stayed in April 2024
Reviewed: December 28, 2023
Leticia
Mexiconothing
all OK
Stayed in December 2023
Reviewed: April 18, 2023
Alicia
BelgiumEverything was perfect! The public super cleaned and beautiful beach is at 5 minutes walking. City center is around 20 minutes walking. Big supermarket nearby. Staff & cleaning ladies were all very nice. It was also very pleasant not to be in a resort.
Stayed in April 2023
Reviewed: March 21, 2023
Dolen
CanadaThe staff are friendly, the place is clean and the bed comfortable.
Stayed in March 2023
Reviewed: February 21, 2023
Roberto
MexicoThe first room we booked didn't look like the pictures. Not inviting. Then we had to pay more to upgrade and have a regular room. At the end was a comfortable room after the upgrade but still little too expensive compared to other hotels.
Good location, good beds, clean.
Stayed in February 2023
Reviewed: February 17, 2023
Teresa
Canadahard beds, no safe in room, the front desk staff didn’t speak English so getting basic info was difficult. no map was available, no food options nearby
the pool was nice
Stayed in February 2023
Reviewed: August 23, 2022
Malcolm
MexicoNo restaurant in hotel, only one bottle of water supplied on registration. No advice or information on facilities nearby or beaches close to the hotel,no advice on where to find restuarants.Bed very hard
close to the bus terminal
Stayed in August 2022
Reviewed: May 2, 2022
Miguel
MexicoThe clerk at front desk, didn't even say hi, or welcome! while during our stay were doing some repairs right next to our room, hitting with the hammer and welding, lots of noise and smoke very hard to take some rest or nap,
not a lot... may be the bed... the housekeeping lady did a good job
Stayed in March 2022
Showing 1 - 25
Es Cana, Spain
Lacanau-Océan, France
Fort Worth, USA
Busselton, Australia
Artena, Italy
Poreč, Croatia
Grächen, Switzerland
Mariánská, Czech Republic
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content