The intense pressure to do the 1 hour lunch where they try to sell you everything. Way too pushy. Food was average. Didn’t come clean our room some days. Loooots of walking. Place is huge

Beautiful pools, beach, and lagoon. Lobby bar was fantastic. Cabaret was well worth the money.

Stayed in February 2024

Some staff are not helpful.

The property is good.

Stayed in September 2023

Lots of renovations Closed buffet areas Lots of workers Not enough variety of food Not good quality of food The property overall is big and confusing Confusing signage to find locations Not enough shuttle between places

Price/value

Stayed in August 2023

you can’t see the ocean from the rooms or pool and once you get to the beach it isn’t nice.

the pools and lobby were nice

Stayed in July 2022

My first room was horrible. The mold and mildew smell was just too much. I also found after a couple of nights that might back slider door didn't even shut. I was finally moved into a better room, but all the rooms seem a bit dated. This is very much a personal preference, but the property was a little bit too big. It's very impressive, but it made getting to and from things an actual task that took considerable time. I stayed don't the White Sands side which seemed basically dead, so I was frequently going to the Colonial side. I was only able to experience a small percentage of restaurants, but I would say that the food was good, but not great. Perhaps right where it should be for the price range. I had spent the prior week at a higher-end resort and the delta was pretty noticeable.

The property is very impressive, with lots of options of things to do and places to go. The staff was extremely pleasant and helpful, even when I had to complain about my room.

Stayed in January 2022

beach could be raked weeds on sand part

everything was amazing

Stayed in November 2023

The food was not good because 99% was pork and alcohol and we can’t eat that

Stayed in August 2023

General food and service: The service during other meals at Dalia and Tikkal was lacking. We had to get up several times and find a worker to ask for drinks. Our first day at the White Sand pool, we had to hunt someone down to get drinks at the swim-up bar. The breakfast at Helios was a glorious spread, but there were flies everywhere and nothing was chilled. The rooms smelled like mildew. Booking problems: We had SIGNIFICANT problems booking the room through the Wedding planners for our friend's wedding. The trip was in August and we started this process in February. In February we were sent a link to use a credit card to pay, but we ended up trying 4 different credit cards and hours online with my credit cards to make sure it wasn't something on my end, but the link never worked. By May, nothing had worked, and I was getting extremely stressed about buying flights, so I booked on booking.com so I could ensure that my friend and I had a room. The Wedding planners charged us an extra $200 to enter the Wedding for not booking directly with them. 2 beds: Through booking.com we specifically booked a room with 2 beds, I wrote a note about 2 beds in the booking request. When I emailed the wedding folks about our change in how we booked, I reminded them that we wanted 2 beds. When we arrived I reminded them of 2 beds, and they didn't have that ready for us. We had to wait in the lobby only for them to let us know there was nothing available, so my first night I had to sleep on a pull-out couch. They were able to find a room for the remaining nights but we had to check out and check back in. When we went to check back in, I said, "2 beds, right?" and we were told to wait a minute. We ended up waiting an extra 1.5 hrs. They gave us massages and VIP access for having to wait but no acknowledgement of how stressful it was to book in the first place. I've been to other resorts on the Riviera Maya and this was definitely the worst.

La Dalia and Tikkal Breakfast had nice variety and decent service. The Colonial, White Sand, and TRS areas were beautiful, the pools were wonderful, and the "hut" look around the whole campus transports you to that tropical feel you want when you're visiting a resort. There were a few workers who were very kind and answered a lot of questions. We had access to most areas around the campus, which was nice.

Stayed in August 2023

a bit dated, flannels had some stains on them

huge rooms, very comfortable bed, lovely shower and jacuzzi bath

Stayed in December 2022

The restaurants were ridiculous. The good when we made reservations was horrible in taste and presentation. We ate at the buffet every day because it was the best option. They charge 15 dollars for room service at an all inclusive resort. Never heard of that. And room service did not clean my room or provide towels the entire stay. I had to call them to come provide towels and clean

It was a beautiful place to look at

Stayed in July 2022

Poor quality food Mexican restaurant awful Forgot to fill mini fridge twice air conditioner not cold pools very warm

Japanese restaurant Wonderful shower

Stayed in May 2022

The resort is way too big,you get lost in it and the rooms are very far away with littke shuttles available.The size of the resort dilutes the staff's service quality,speed of response and attention to detail.We werent informed in what to do around the resort and was dissapointed to find out what all we could have done via other guests.The rooms aircon was mouldy and made us feel sick.We never had hot water on the 1st night.You have to make bookings to eat at the speciality restaurants,and we never got any bookings fot the 1st night.I wont call this all inclusive-if you cant even eat at the restaurants each night,also theres no free room service!!The experience was that bad that we checked out earlier than we were meant to

Very impressive and pretty lobby upon arrival

Stayed in April 2022

The food was awful! The restaurants were closed or at a severely reduced capacity, so difficult to make reservations for any of the restaurants. We ended up at the buffet too often.

Nice pools and beautiful beach

Stayed in March 2022

Thailand and Japanese restaurants are closed during 3days.

The hotel lives with wild animal and nature.

Stayed in November 2021

There are no comments available for this review

Stayed in June 2023

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Stayed in October 2022

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Stayed in November 2021

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Stayed in June 2021

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Stayed in March 2024

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Stayed in November 2023

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Stayed in December 2023

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Stayed in May 2023

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Stayed in July 2022

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Stayed in June 2022