The AC was not so cold…but all the rest was excellent…

Stayed in May 2024

Pool not working

Pool not working and it's a little hot.

Stayed in May 2024

No roof top bar, neither swimming pool on service!! The whole penthouse area was "apparently" under repair with no signals or information at all of this situation, so when we were about to take a splash the personnel told us we were not allowed to use it even though the pool was full and there were no signs not to use it. If I were informed of this situation I would have preferred to book in another hotel since for me and my wife a roof top pool was a very desirable perk. Too bad it was misleading advertising on this property. I won´t stay again in this hotel on my next visit to Mexico City, having many other options. Even front desk clerks were not helpfull and a bit rude once I asked about this.

The location is perfect, very close to main city spots and steps away to restaurants and commercial places. We got a 9th floor room with a spectacular city view. The cleanliness of room was great, except for a few small stains on room carpet. Soft matress and pillows, bed linnens perfectly clean. Bathroom and shower worked fine.

Stayed in April 2024

Elevators slow, there were just two, and one didn't work on and off.

Not the Ritz but clean and food good. Elevator problems though.

Stayed in April 2024

construction on the rooftop and the air in the room wasn’t working

AMAZING location, clean facilities, basic but comfortable room

Stayed in March 2024

Room was hot when we first checked in and took 4 hrs to cool down, could have kept the AC running froom before. Preferable to provide water bottles daily. Bathroom has terrible design, everyone someone showers- the whole floor gets wet dut to short shower curtains. The closet doors need to be fixed. No refrigerator in room though you get access to ice to keep the water bottles cool.

Great location, easy check-in check out. Room was clean, beds comfortable. Adequate breakfast buffet at 220 MXN/ adults and 110/ child. Excellent terrace view of ther city.

Stayed in April 2024

Nobody told us the rooftop pool is under construction. That was a big reason I chose this hotel. Instructions for valet parking need to be cleared.

Great location. Friendly staff. Good room.

Stayed in March 2024

The carpets and rooms need an update. Being old fashioned is one thing; stains are another.

It was well located and the staff was very nice and friendly.

Stayed in March 2024

Thin walls can bear the neighbors in surrounding rooms.

Great location.

Stayed in February 2024

The room was ok, but perhaps not the best option if you intend to stay longer. It was a small room with old equipment. The breakfast was not that great. After the first day, I started going out for breakfast.

The location is great and the staff was really nice and helpful.

Stayed in January 2024

Could've been cleaner and like others have mentioned, the rooms need an update. Rooms were old and you can notice it. Breakfast wasn't good and it was a bit expensive.

Location was good, views from window were also great! We liked the rooftop :)

Stayed in January 2024

It’s getting old and could ise some renovations like the carpets

Great location

Stayed in January 2024

None

The rate should including the Breakfast as it was very highly ob week days not including Breakfast. You guys need to put 2 bottle water in the room not just one. after that everything was good and thanks

Stayed in January 2024

Don't have hot water dispenser or kettle

Good location, a lot of local food nearby. Walking distance to MRT or Bus station.

Stayed in December 2023

No electric plug near the bed to charge your phone

Clean and nice staff.

Stayed in September 2023

IN COST OF ROOM THERE IS NO BREAKFAST INCLUDED. OTHER HOTELS GIVING BREAKFAST TOO IN THIS PRICE.

Stayed in August 2023

location - too many bars and displaced people around the hotel

friendly and helpful staff. great value

Stayed in August 2023

The hotel feels a bit dated, as if it was very fancy in the 1990s, but hasn't been greatly maintained since then. The cleanliness could also be a little bit better. This is noticeable in the rooms and e.g. in the pool.

Hotel Royal is perfectly located, with great city views and nice, large rooms. The staff is very helpful, and with the sauna, pool and fitness, there are plenty facilities. Fum bonus; they have ice and coolers available at every level, if you would like to cool something (like a bottle).

Stayed in September 2023

The swimming pool was a letdown. The water has not been replaced for a while and it was evident.

Location

Stayed in September 2023

The Wi-fi is a bit of a problem - there were many networks and it was confusing to know what to use at what time - though this is not a problem that is exclusive to this hotel. We had this problem all over Mexico.

The hotel is comfortable and in a safe and rather fun part of town. Reception team are overall very helpful and friendly. There were big panoramic lifts. The beds were comfortable. Id sure come back to this hotel

Stayed in July 2023

Great location of the hotel, staff is lovely and very helpful.

Stayed in July 2023

Rooms would benefit from addition of fridges and tea/coffee making facilities. Would benefit from a bit of refurbishment generally but for the price it's good. Gym could do with some exercise mats.

Good location, decent rooms although a little tired. Great roof terrace. Generally comfortable place to stay for a few days. Staff are helpful and generally multilingual. Ask for a high up room and the views are excellent. View from the gym is great.

Stayed in July 2023

Would be great if the rooms had a fridge and coffee making facilities.

Decent hotel although perhaps a little dated. Good location for the price. Ask for a high up room for great views. Comfortable place to stay. Great roof terrace views.

Stayed in August 2023

Rooftop was a let down, nice view but no one serving the three times we went up and no smoking allowed on rooftop.

Amazing location, super central and very safe. Nice hotel, good views from rooms on higher floors

Stayed in July 2023