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  5. Reviews of Hotel Mary Carmen

Reviews of Hotel Mary Carmen This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5ta Av. Sur 132 Colonia Centro, 77600 Cozumel, Mexico

#13 of 56 hotels in Cozumel

Guests' Choice

Review Score

Based on 289 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    9.6

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    8.9

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 14, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Love love love this place!!

    Stayed in April 2024

  • Reviewed: May 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Quaint little place. Very old school and nice.

    Stayed in April 2024

  • Reviewed: May 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 7 nights

    Breakfast is made fresh on the premises.

    Stayed in March 2024

  • Reviewed: April 15, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    location,

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Nice stay
    • Leisure trip
    • Family with young children
    • Superior Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The room given was on first floor with an entrance outside of the main hotel area , ie in the market area so did not get the feeling of belonging to the Hotel Bathroom floor was uneven with pooling of water.

    Excellent location with in walking distance from the Ferry dock. The room was decent as described. Although all equipment was available, quality of utensils could be improved. Downtown area and main market was next to the Hotel.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The kids loved the turtles. Convenient well priced breakfast. Great location.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    9.0
    Perfect for what I needed
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Shower could have been a bit cleaner but not bad. Was a great room.

    Beautiful building and mosaics around the bed. Loved the turtle courtyard

    Stayed in March 2024

  • Reviewed: March 7, 2024

    10
    Stayed here many times. Perfect location. Rent a scooter and the island is yours.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 10 nights
    • Submitted from a mobile device

    Everything was good.

    Made our own breakfast in the communal kitchen.

    Stayed in February 2024

  • Reviewed: March 1, 2024

    8.0
    I’ll recommend this hotel to friends
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 8 nights
    • Submitted from a mobile device

    Could use some comfortable chairs.

    Excellent location and staff The turtles were entertaining Good breakfast

    Stayed in February 2024

  • Reviewed: February 27, 2024

    9.0
    Everyone one was very nice
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 23 nights
    • Submitted from a mobile device

    Great location a block away from centro close to everything

    Stayed in February 2024

  • Reviewed: February 16, 2024

    9.0
    Great location...can't wait to go back!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 10 nights
    • Submitted from a mobile device

    Plumbing issues...but, they were fixed very quickly!

    The staff was awesome and it was such a beautiful property...they cleaned the rooms EVERY day during our stay!

    Stayed in February 2024

  • Reviewed: January 31, 2024

    7.0
    Thank you to the staff of the Mary Carman for an enjoyable stay!
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 21 nights
    • Submitted from a mobile device

    Second floor patio is not available to patrons in the afternoon and evenings. A huge missed opportunity that management should rectify as it would enhance the customer experience.

    The location in Centro is very convenient and close many restaurants, bars and shops.

    Stayed in January 2024

  • Reviewed: January 29, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Studio
    • Stayed 21 nights
    • Submitted from a mobile device

    The bar sink in my studio room only had the cold water available, which made it more difficult to wash the dishes. I did not personally use the common kitchen area off courtyard, but the scrub pads to clean dishes/etc. did not look very sanitary. A spacious outdoor area overlooking 5th avenida, was only available to persons purchasing the breakfast, and then only for a limited amount of time. An undeveloped third story rooftop area with a partial ocean view is a missed opportunity, which could be made available with just a few safety/ convenience modifications, and also the desire to improve the guest experience with the added benefit of claiming " Ocean view rooftop patio " in the hotel 's promotional website.

    Any requests that I had were quickly completed by the hotel staff.

    Stayed in January 2024

  • Reviewed: January 22, 2024

    10
    Perfect location in Cozumel.
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 8 nights
    • Submitted from a mobile device

    Great location, charming little hotel right in the center of town. Walking distance to the ferry pier, restaurants, dive boats. Everything you need. Staff was exemplary. Friendly and helpful. Great value!

    Stayed in January 2024

  • Reviewed: January 19, 2024

    8.0
    Quiet little unique place to stay
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 14 nights
    • Submitted from a mobile device

    Bathrooms need some attention, but when I was there, they were in the process of retiling the bathrooms.

    This little hotel has excellent location. Walking distance to everything needed. Very unique hotel. Is definitely a little charmer. Miguel at the front desk is very helpful and pleasant. You have meet the turtle family located in the lounging area. If you're looking for something different, this is the place.

    Stayed in January 2024

  • Reviewed: January 18, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room
    • Stayed 7 nights

    Excellent staff! The location is close to everything I needed on a daily basis. My friends who were diving were only a few blocks from their dive office as well.

    Stayed in January 2024

  • Reviewed: January 14, 2024

    10
    Nice, clean and cheap but no luxury.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There is nothing not to like about it, everything was perfect. If something, is a basic hotel for sleeping and diving ; ) don’t expect any luxury room or stunning facilities. It really depends on what your plan is. Like I said, our plan was diving and for that it was perfectly suited!

    Great location and price, the room was super clean and staff was friendly. 10/10!

    Stayed in January 2024

  • Reviewed: January 12, 2024

    9.0
    Loved it. A great hotel with lots of character.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights

    As all the rooms face an inner court yard it was better to be upstairs rather than downstairs.

    A lovely Hotel in the heart of town. Interesting with lots of character and helpful staff.

    Stayed in January 2024

  • Reviewed: January 8, 2024

    10
    Great place to stay and excellent value.
    • Leisure trip
    • Solo traveler
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing really.

    Great location and comfortable beds.

    Stayed in December 2023

  • Reviewed: January 8, 2024

    9.0
    It was a confortable and relaxing stay
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very relaxing

    The turtles and also theme of the hotel

    Stayed in November 2023

  • Reviewed: January 6, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Superior Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom is really old looking. But the money you pay totally worth.

    Close to everywhere.very clean ,great for value. Private entrance . Very helpful and friendly staff.

    Stayed in December 2023

  • Reviewed: January 6, 2024

    8.0
    Perfect location, nice inner courtyard
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We chose this hotel also because of the nice rooms overlooking the beautiful inner courtyard however upon arrival we have been given probably the only room which didn't face the courtyard but faced the reception instead, with no daylight and not much privacy. After speaking with the staff we eventually managed to get the room next to it,which was in a bit better location.

    Perfect location super close to the ferry arrival, just behind the main square but quiet location at the same time

    Stayed in December 2023

  • Reviewed: January 3, 2024

    8.0
    Good value for money but needs beds
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The beds are a bit springy and maybe not the best for heavier people or older people.

    The turtles!! They have resident turtles in the shared patio. It's fun to watch them walk around. It's also really cool to see all the old antiques they have.

    Stayed in December 2023

  • Reviewed: December 15, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    the window was oriented to the patio so you couldnt really vent the room, it was always a little humid, the beach towels never dried :D

    great location right in the city centre - everythings near. the room is spacious, breakfast provided for 120$ (eggs by your choice, cereals, pancakes, fruit tea/coffe). cielo tour available for 850$ (standard 4h). free water provided

    Stayed in November 2023

Showing 1 - 25

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