No fridge and there’s no late checkout while booking said the opposite

Pool with a view. Restaurant’s staff. Playa is 5 mns walking distance, gym

Stayed in May 2024

Breakfast should have been included in the price of the room

Lagoon views

Stayed in May 2024

Our safe box wasn’t working and the balcony door wasn’t locking.

It had a pool, good restaurant and starbucks. Also it was close to the beach

Stayed in April 2024

No beach at the hotel., no drying facilities in the room without balcony

Very clean, comfortable and quiet. Good parking.

Stayed in April 2024

Lots of noise: staff speaking loudly at 5am, alarms goes off in the middle of the night without any reason, noise of the water pipe

The view and the pool but very simple hotel

Stayed in April 2024

Not within walking distance to any restaurants etc., so you’re forced to eat at hotel unless you arrange private taxis to get around for dinners and breakfast. The restaurant was exceptionally overpriced and I am sorry to say but the food really was terrible. It has such potential for a great breakfast and dinner with the setting of the restaurant but if only they fixed their food.. Just note this is not really on the hotel strip (despite how close it looks on the map) so it is a (short) taxi away to do any exploring, walking around or eating out.

The stunning lagoon view, and the staff were helpful. The rooms were 3 star standard too, fairly nice.

Stayed in March 2024

the rest

Julio

Stayed in March 2024

the staff is not polite, nobody speaks english nor understands it! I always had to wait for Julio in Order to translate… the staff from the brakfast was great!

Julio - he is the only reason that this review is so good! the Rest of the staff is not polite and not helpful!

Stayed in March 2024

No refrigerator and no coffee machine in the room

View from room, size of the room

Stayed in March 2024

No fridge, microwave, free shuttle, and free washer and dryer

Staff friendly

Stayed in March 2024

The bed covers, they were nothing soft and they had stains… I could tell they were clean but you might want to use something to remove the stains because that made me a bit uncomfortable. Also the bed cover need to be a softer material in my opinion. I also wouldn’t recommend to get any room with boulevard view as the avenue is more busy than I thought and room is not sound proof at all, but you can also get used to it. I come from a very silent city, so that bothered me a bit at the start. Room and bathroom are specious!

I liked the location and the hotel facilities! Also staff were nice and useful. Pool is AMAZING!! ❤️

Stayed in March 2024

The quality of the cleaning of my room decrease with the days passing by. Hard to sleep due to the noise if u are on road side. The buffet of the morning was quite poor in variety for 19euros

Facilities, location, quality/price. Swimingpool

Stayed in March 2024

very expensive for the qualities and services offered. Dismal room, damaged furniture, bathroom carpet with holes, few toiletries. two 330ml bottles of water, the minimum! the safe did not work. no restaurant within walking distance for dinner. no refrigerator.

hotel on the edge of the lagoon, with a pleasant swimming pool, but few deckchairs.

Stayed in March 2024

They sold a room with a really small “couple” bed. Because of this we had to pay plus 12$ per night to change or room to a “queen size bed”. Also some parta of the hotel looked like broken and old (furniture and others).

The facilities, such as pool area, restaurant with lake view and the size of the hotel.

Stayed in March 2024

Staff could be more helpful

Pool side was lovely, starbucks in the hotel

Stayed in March 2024

No tea/coffee or water facility No fridge

Decent Good pool and view if you have the pool view room

Stayed in March 2024

Staff was not that good The view from my room was on the street with a lot of noise The barista seduced girls instead of take my order : for a simple coffee I waited more than 30min and I was the second in the line

Starbucks in the lobby View from the pool

Stayed in January 2024

The bathroom was leaking water to the outside

The property was nicely located Affordable

Stayed in February 2024

Even though it looks renovated it is not well maintained.

Quiet location. Nearby main tourist attractions

Stayed in March 2024

The evening buffet was not a value for the money. How about coffee in the rooms. Very clear that extras were purposely not included. Would have been nice.

The room was clean. My main concern is that the extras like breakfast, water in the room, etc. were very expensive or not included. I felt like I was nickled and dimed.

Stayed in February 2024

-Charged 20 USD more upon arrival than the price quoted by Booking, and made you pay in pesos at an unfavourable forex rate if using credit card -Was playing the most irritating music very loudly at the pool so you couldn’t relax -Restaurant prices are insane and food looked like poor quality. Nowhere to eat nearby. -Room was very dirty.

Nice view from room and comfortable bed

Stayed in February 2024

The cost of food and room service was pretty high, and the quality wasn't worth the price. A bit disappointing as there are not really any other options without catching the bus into the main hotel zone.

Nice hotel, it's a bit out of the way of the main Cancun city, and the main section of the hotel zone. But town buses leave from 300 meters up the road every 5 minutes taking you to both spots in 5 minutes for 10 pesos so not really a big issue. The pool and view is really great looking over the lagoon, and it's directly across the road from a free public beach, and 10-minute walk from the Isla Mujeres ferry.

Stayed in February 2024

Breakfast

Stayed in January 2024

My stay was without taking a shower. There is no water pressure at all, and warm water is a mythical concept - does not exist. One night the water was completely gone - not even tap, nor toilet. Reception folks can do very little to fix this, it is a fundamental design flaw of the hotel. The water view even though is magnificent, don't confuse it with a beach like I did. There a signs that crocodiles are around, so it's impossible to swim there. Don't take the continental breakfast, it's far from good value. Dinner is completely overprice and low quality, so go somewhere else for food.

Good value for the price, beautiful view from the top floor rooms. The room is spacious, clean, the toilet clean and in good shape.

Stayed in February 2024