Jr. Puno 681, Puno, Peru
#72 of 122 hotels in Puno
Guests' ChoiceBased on 128 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
9.5
Facilities
8.1
Staff
8.9
Value for money
8.5
Free Wifi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 30, 2024
Matt
United States of America6th floor room on the corner was excellent view of the city. The water pressure was a bit low, luke warm water for the shower. But that's the trade-off for a good view.
Stayed in May 2024
Reviewed: May 22, 2024
Sinéad
IrelandThe room was very dated and not like the pictures.
Great location right by the main square, room was clean and spacious.
Stayed in May 2024
Reviewed: May 22, 2024
Claudia
AustriaEverything looks a bit worn out, its best days are certainly behind it
Almost directly on the square, but not directly and therefore nice and quiet. We had a room at the top with a terrace and a lovely view. Large breakfast buffet and you can also order omelettes.
Stayed in April 2024
Reviewed: May 21, 2024
Kukka
LuxembourgNot much sound proofing so a lot of noise from the surroundung area.
Very close to the main square.
Stayed in April 2024
Reviewed: May 20, 2024
Roberta
BelgiumI think the property looks newer online than it actually is. But overall it is a very good option to stay in Puno.
Very big room, with a nice balcony facing the main square. Location is excellent. Comfortable bed. Clean. The staff is very kind and helpful.
Stayed in May 2024
Reviewed: May 12, 2024
Frances
CanadaI hesitate to complain about something that’s probably fairly standard in Peru, but we were in Puno on a windy rainy night and the single pane windows did not really cut it! We cranked the heat but the wind literally whistled in.
The location was great. We had a balcony with a beautiful view of Puno and the cathedral.
Stayed in May 2024
Reviewed: May 12, 2024
Hayley
United KingdomThere don’t seem to be many options in Puno but the hotel was as described, the staff were helpful and the location is good for a lake Titicaca trip.
Stayed in May 2024
Reviewed: April 11, 2024
Etw017
AustraliaBreakfast was sufficient but a little basic.
Really great value property close to the main square of Puno. Our twin room was huge with a little sitting area off to the side. Very pleased with the property.
Stayed in April 2024
Reviewed: March 15, 2024
Preeti
IndiaThe hot water was not very good for the bath.
Excellent property and very close to the square and the cathedral. Everything was great.
Stayed in March 2024
Reviewed: March 7, 2024
Garry
SpainThe lady on reception I found rude and I always greeted her and she chose to ignore me each time. The other people on reception seemed to be nice, though. Also, please have at least 1 iron. People need to iron clothes after travelling around.
The hotel was well located, wifi was good, and the breakfast team, especially the young guy, were really nice and smiley. The room was great, clean, and comfortable.
Stayed in February 2024
Reviewed: January 29, 2024
Natasja
DenmarkThe breakfast was sad and the dining room cold and I couldn’t use my bathtub :(
The staff was great
Stayed in January 2024
Reviewed: January 16, 2024
Stephen
CanadaBreakfast
Clean and comfy
Stayed in January 2024
Reviewed: December 23, 2023
Aye
CanadaNone that I can think of.
A bout a couple of min walking distance from Plaza Mayor de Puno, shops and restaurants. Staff were very friendly and helpful. They made sure we had breakfast at the time we wanted.
Stayed in December 2023
Reviewed: October 25, 2023
Kenneth
United States of AmericaNo complaints for the price paid.
Good location in the center of things, breakfast was good, room was clean, but carpet had some wear..
Stayed in October 2023
Reviewed: October 16, 2023
John
United KingdomNothing really but if I have to nit pick the bath is a bit high for climbing into but they do have good had rails to help.
A lovely hotel right over the main square. The bedroom and bathrooms are huge and well decorated. The shower over a corner bath was lovely and powerful and hot. The breakfast was lovely.
Stayed in October 2023
Reviewed: October 16, 2023
Katherine
United KingdomRooms were tired and in need of attention, bath wasn’t perfectly clean
Nice reception area
Stayed in October 2023
Reviewed: October 15, 2023
Grita
LithuaniaStuff
Stayed in October 2023
Reviewed: September 17, 2023
Jonathan
United KingdomNothing
Nice clean room , good location and nice breakfast.
Stayed in August 2023
Reviewed: September 10, 2023
Michael
United KingdomMaybe slightly overpriced for what you get but is still a step above the rest in Puno so probably worth it
The room was big. Breakfast was a good size
Stayed in September 2023
Reviewed: April 12, 2023
Cris
AustraliaThe location was central, the room was comfortable, roomy and clean. The staff are super helpful and friendly and very accommodating.
Stayed in April 2023
Reviewed: April 5, 2023
Herman
United KingdomThe water in the shower took a long time to warm up and was just a trickle when it did. The WiFi service was poor.
We had a fantastic view of the cathedral from our balcony. The room was very spacious and spotlessly clean. The breakfast was superb. Staff were very friendly and helpful.
Stayed in April 2023
Reviewed: December 16, 2022
Yellowtang
United States of AmericaBreakfast is too basic, shower head not working in the bathroom. On check-out day, elevator did not work. Puno is in extreme high elevation, we ran out of breath carrying our bags downstairs.
Location, elevator, spacious room, heater in the room. friendly staff
Stayed in November 2022
Reviewed: December 16, 2022
Lucie
Australiagreat hotel, great location, staff were very friendly and helpful
Stayed in December 2022
Reviewed: December 2, 2022
Melissa
Spainwifi could be improved
great staff, good breakfast and well located
Stayed in November 2022
Tallinn, Estonia
Brisbane, Australia
Barcelona, Spain
Minsk, Belarus
Amelia, Italy
Phú Quốc, Vietnam
Bangkok, Thailand
Dinan, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content