While we had a breakfast most of the staff not friendly. I literally saw an employee pushing a customer away asking her not to take the food away. It was so embarrassing for the customer and an inappropriate behavior. Also in description says the hotel provide shuttle to the hotel which this is not true.

The breakfast was great, great variety of food. House keeper are great. The location more than convenient where attractions nearby.

Stayed in July 2023

One of the staff operating the spa was very rude and kept shouting at us for making a little bit of noise. Also, for some reason, he kept asking us to wear a swim cap and was giving this for free to other people but randomly asked us to pay 60TL for one.

The room was comfortable and the facilities were decent

Stayed in July 2023

The internet doesn’t work well in the rooms but you can sit in the lobby and use it.

It’s a good location. Close to the tram that takes you all over. The staff is super helpful and very nice. Just for the customer service one should want to stay here. It was.

Stayed in June 2023

Very bad wi-fi in the room but in the lobby I could access fast wi-fi. Maybe they should also include more options like pastries for breakfast, hot drinks like cappuccino and hot chocolate.

I liked the warm welcome from the reception staff especially the lady in the afternoon who was lovely.

Stayed in June 2023

Firstly, the location was ideally situated. Easy commute to all the major attractions. The hotel was very good value for money and perfect for families. The staff were very helpful, especially Sefa and Furqan who were always happy to help. Would definitely come back

Stayed in June 2023

Nothing much to hate, everyone did their best.

I arrived late from airport, was received well with an older man, very respectful. The rooms are comfortable. I love the beauty spa, great service from Mustaffa and team as well. The manager on duty that week allowed to me check out late, appreciated that , as I was going to the airport that day. sorry cant find where i wrote the names.

Stayed in December 2022

The rooms are small, with a tiny bathroom. The place also needs to be cleaned thoroughly. The hallway is noisy. Sometimes you can hear conversations from two or three rooms away due to the way the hotel was built.

Location is central, near a lot of shopping options.

Stayed in November 2022

Booked a hotel with a swimming pool only to find its a very small water area. Staff in the pool area were really bad. They tried to make a bit of extra money on the side by charging for a swimming cap once we were in the water. One member of staff made my friend feel uncomfortable whilst I was away. Tried to advance on her before she stood her ground.

Great location. Easy to access a lot of places from there. Booked a double bed. Ended up with 2 singles. They kindly upgraded me to a delux suite the next morning. Breakfast was good. Lots of variety.

Stayed in July 2022

WIFI was weak. It would sometimes improve for a short time before returning to a mediocre state. Breakfast was okay. Basic and did not vary much each day. They never changed the cereal.

Great location - good for shopping and close to restaurants and major attractions, friendly staff, nice and comfortable rooms.

Stayed in June 2022

no parking

Stayed in May 2022

Some room are so warm en small rooms

The hotel was clean en general it was nice location is good

Stayed in May 2022

quite dated hotel, cleanliness had a bit to improve, but all in all, good value for money

Great location for the old town. Decent hotel, a bit old and dated, but brilliant breakfast and nice spa, sauna facilities (that comes for extra price)

Stayed in October 2023

Very Polite Friendly Staff

Stayed in October 2023

they had bed bugs in their beds. it was absolutely terrible.

the breakfast was terrible. tasted nothing. they had bed bugs in their beds. it was absolutely terrible. paid a lot for a hotel that was not good.

Stayed in September 2023

Arrogant receptionist lady, unprofessional waiting staff , bad sauna facility etc.

The housekeeping lady and the beds.

Stayed in August 2023

The property was located in a street which close from morning till 9 pm , so if you have privet or rental car you can’t get access , we had to walk with all the luggage from a far distant, so disappointing , it was extremely crowded outside , and the facilities like the pool are not as big as it show in the pictures as there is mirrors which give you false details . Spa team were not friendly with the kids !!! They only care if you want to spend money on massage etc.. not enough towels for a 4 star hotel .. good for work only not for family holiday .

Team was friendly

Stayed in August 2023

Not Applicable

Nice and very hlpful stuff, safe area and close to local services...... Thanks a lot

Stayed in August 2023

Water,tissue,fruits,better towels and better lefts …

Breakfast ok location ok

Stayed in July 2023

That’s all. Nice view from hotel

Nice location but There was night. I waited too long with first employee to settle in. Could not help with system as I new. Manager only helped

Stayed in June 2023

Great staff, wonderful room, nice pool.

Stayed in June 2023

Elevators were not working multiple times. Hotels shows pool but you have to pay to get there. Not worth 4 star Refused my credit card (not sure why)

Stayed in June 2023

shower head was slightly broken but no other issues

nice room, friendly staff, spa is relaxing

Stayed in June 2023

❤️❤️❤️

very nice

Stayed in May 2023

We booked room with double bed but they gave us triple single beds room although they changed it next day. Bathroom was very small and staff was good but with very dry response

Location and Breakfast was excellent

Stayed in June 2023

There was trouble with my credit card so I had to call but it was all sorted very nicely!

Cheap close to yenikapi metro not many Europeans around but we felt safe and local restaurants were good.

Stayed in June 2023