I did not get the family room as i booked. Instead i assumed a big standard room with extra bed was arranged by the hotel.

Stayed in April 2024

I think after pivot of the main Istanbul airport from Ataturk to new airport the previous hotels which made around the airport location faced financial issues and this caused decreasing service quality. ""The breakfast score was 2/10."" the material was stale, we even found some molds on bread and cheese! even when we announced to the stuff the morning after the same material remain there! the swimming pool were almost closed however it was working but the water was cold as hell and the jacuzzi was always turned off. The rom didn't have minibar and re refrigerator was unplugged and out of service (stuff said all of them are same in the hotel) and you have to forget about cold water in the night if you need to ( maybe you should call room service for this i didn't try!) and you don't have any place to keep something cold! The safety box was not working. No one was guest care there and the cleaning worker came and bring our luggage up. ""If it was anywhere out of turkey this hotel were 4 stars""

they changed our room to a bigger room with good view when I complain about room size and the color and they didn't charge us more. which I really appreciate and my we were happy about this. stuff were helpful and friendly. parking lot was available and free. location was good for me in terms of access because I was using a car. water pressure was good at the shower. the bar man at the night was very helpful I forgot his name ( no hairs and stylish beard) a/c was working very good , because of the season we used both warm and cool.

Stayed in April 2024

No public transportation to old city Malls is so far need taxis and a bit expensive

OK in general

Stayed in February 2024

the swimming pool was not working one day at all, plus it s working hours 10am 10pm which is inconvenient

stuff is nice, everything is good all in all

Stayed in June 2023

The length of time it took to get to the nearest metro station. It took us an hour and a half most days each way to get into and out of the town centre.

Comfortable room, good breakfast and helpful staff

Stayed in June 2023

The location, though it was walkable from the Olympic Stadium which was I guess why I first chose it.

Staff were friendly and helpful, but it could take anything from 20 to 45 minutes to get to the nearest metro station to then take a 45 minute tram ride into the City centre.

Stayed in June 2023

the receptionist man is a gentle man

Stayed in October 2022

there was no view, and not a good place to walk around when you go down

the wifi is good, the staff are very helpful and fast and trustworthy, it is clean, and it is close to 212 outlet

Stayed in September 2022

It was difficult to open and close shower door, fridge didn't work due to the pandemic rules (explanation on the front desk)

Clean and spacious room, good air conditioning, wide and comfortable bed, free private parking in front of the hotel and in the underground garage.

Stayed in August 2022

Minibar was empty.

Location. Parking. Service.

Stayed in January 2022

No windows that you dan open. In December it was to warm im rooms.

Confortable rooms.

Stayed in December 2021

Road noise, lobby is very small, far to away from center

Good value for money, free car parking, nice breakfast, close to the fair ground and business locations

Stayed in November 2021

I didnt like the breakfast, was very poor.

Good value for money. Comfortable. Excellent restaurant.

Stayed in September 2021

access to the area, it was congested. Breakfast was very poor and the customer service during breakfast time was not acceptable though we were like only few tables.

Staff were supportive at the reception. Close to the airport.

Stayed in August 2021

There was an electricity issue so our room was blacked out from midnight for about an hour or two. Secondly I needed an adaptor for my charger and when I asked them they said they can arrange it in 38 dollars. I got one from the shops myself for just 4 dollars. Thirdly, I ran into an issue with a taxi where the man was unable to accept my card and I had no TL cash on me. I went to reception to ask for help and 2 very rude arrogant men were at the desk and told me to walk towards another hotel to get to the ATM. I asked if they could take money from my card and give me the cash but they very bluntly said they can’t do anything to help me. I was alone with 2 little kids and they seemed cold and unhelpful at a difficult moment.

It was a good price and one of nicer reception guy gave me a good deal for half day charge when I asked to check out at 6pm.

Stayed in May 2024

The night shift receptionist tried to manipulate me + the toilet weren’t clean + the door of the toiles wasn’t closing

The manager did a good job solving my issue

Stayed in May 2024

The name of the hotel is confusing. I wanted to stay over one night at a nearby hotel to the Istanbul Airport, because I missed my flight. I found this and reserved for one night. But there is another hotel called Park Inn by Radisson Istanbul Airport which is actually near the Istanbul Airport. I thought I reseved that one and arrived to that hotel. Only then I realized I booked the hotel near the old İstanbul Ataturk Airport. The problem is, there is no Istanbul Ataturk Airport anymore, it was closed in 2018 but this hotel is still keeping the name as is. When I was at the Park Inn by Radisson Istanbul Airport, there was another person with the same problem and receptionist said, there were four other people today who are confused and came to the wrong hotel. Seriously, why are you keeping the same name for many years and confuse people. We are tired after a trip and you created many hours of problematic discussions.

Stayed in March 2024

Restaurant beverage prices

Good value friendly staff

Stayed in November 2023

Very nice room, for me perfect location for my work purposes.

Stayed in October 2023

The staff behavior was really unpleasent. They would not help in anything. There was no room service avalible. I asked for tissue 3 times nothing happened. I asked 3 times for extra bed that I mentioned in my booking but after the 3rd time they brought. Awful!!!!

Nothing

Stayed in September 2023

Away from city center

Location

Stayed in August 2023

The spa was not working after we were told at checkin that it was. The room was OK in size but the beds were not comfortable. There was a smell in the room.

The receptionist was very nice and accommodating to our requirements. The checkin process was fast.

Stayed in August 2023

maintenance of the rooms like shower and extractor fan could have been better

spacious rooms

Stayed in August 2023

We used to stay at this hotel over the last three years and it was previously a great but this time our stay was very disappointing. Very bad behaviour from reception team, dirty room,they also removed the mini refrigerator at the room and they said this is as per hotel’s policy!!!! . We asked for some ice but then we were shocked due very dirty bowl they put ice in. Whenever we spoke to reception, they simply said “ u can raise a complain” !!!!! Is this a 5 stars branded hospitality service???!!!

Stayed in July 2023