“Ricardo was fabulous x very warm welcome, lovely to see someone so happy in their work. We arrived early and our room was not ready so he gave us an upgraded Room. He placed us at the back of the hotel so as to avoid the road noise. The rooms were exceptionally clean and bed comfortable. Nice toiletries and coffees. Spacious car park and we were allowed to leave it there after check out whilst we explored. Whale watching and Carmel by the Sea for a sunset is a must (once again thanks to Ricardo’s recommendation, who also gave us his own water for our walk down to Fishermans wharf after greeting us the following day by using our 1st names like an old friend) Customer service at its best!”
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