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  5. Reviews of 21c Museum Hotel St Louis

Reviews of 21c Museum Hotel St Louis This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1528 Locust street, Downtown St. Louis, Saint Louis, 63103, United States of America

#14 of 79 hotels in Saint Louis

Guests' Choice

Review Score

Based on 321 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.2

  • Location

    8.6

  • Facilities

    9.3

  • Staff

    9.0

  • Value for money

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 22, 2024

    9.0
    I had a great time, I would come back!
    • Leisure trip
    • Solo traveler
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom floor needed to be mopped.

    Beautiful lobby, super comfy bed, amazing fitness center, and great location.

    Stayed in May 2024

  • Reviewed: May 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Corner King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I had to downgrade my room due to an early check-in

    Stayed in May 2024

  • Reviewed: May 21, 2024

    10
    I must come back and eat lunch and dinner. Would love to try out the spa services too.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    A shuttle service to and from airport would have been extremely helpful.

    Breakfast was really good. Location was great, close to everything we needed for the weekend. The art museum was a hit, patio area was nice.

    Stayed in May 2024

  • Reviewed: May 21, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Bunk Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hard bed, felt like cardboard

    Amazing restaurant and decor

    Stayed in May 2024

  • Reviewed: May 19, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    love the art and style of the hotel!

    Stayed in May 2024

  • Reviewed: May 17, 2024

    9.0
    Good location and a really nice hotel, great choice for a stay in St Louis
    • Leisure trip
    • Couple
    • Deluxe King Room - Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    The Parking , valet parking was too expensive and public parking had a complicated pay system which was also expensive.

    Comfortable bed, nice bar and cafe, nicely decorated and furnished,complimentary night caps were a nice touch.

    Stayed in May 2024

  • Reviewed: May 17, 2024

    10
    Top notch stay! I frequent St. Louis and this quickly became #1 in my book.
    • Business trip
    • Group
    • Deluxe King Room
    • Stayed 2 nights

    The bar had a leak and my bag was soaked after dinner. The staff said they had been trying to get a plumber to come fix it, but it would have been nice to have been told or have a sign not to hang my bag there prior.

    The food in both the coffee shop and the restaurant was amazing. The cocktails were spectacular and there was a great collection of spirits. Staff was friendly, rooms were clean, the museum was a fun walk through. I would come back just for the hospitality of the coffee shop staff alone. The man who delivered our food is such a gem! Loved that there was plenty of seating in the lobby with plugs as well so I could work for a few hours.

    Stayed in May 2024

  • Reviewed: May 14, 2024

    10
    came for my wifes birthday. we will be back for future trips
    • Leisure trip
    • Couple
    • Luxury Queen Room with Two Queen Beds
    • Stayed 1 night

    Everything was great.

    Staff was very nice. The valet people were very nice and the beds were very comfortable.

    Stayed in May 2024

  • Reviewed: May 11, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Art!!! Pool and hot tub.

    Stayed in April 2024

  • Reviewed: May 11, 2024

    10
    Enjoyable break on the road from Bentonville to Indianapolis
    • Leisure trip
    • Solo traveler
    • Corner King Room
    • Stayed 1 night

    Nothing in particular comes to mind. I think one of the elevators wasn't working, but wait time was acceptable - might have been a problem if the hotel had been very busy.

    Friendly staff, good meal at the bar, lovely room, very comfy bed. Only had coffee for breakfast, but that was all I wanted. Valet parking and car pick-up went very smoothly!

    Stayed in May 2024

  • Reviewed: May 10, 2024

    10
    Whimsical Hotel Art
    • Couple
    • Corner King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our shower needed to be sealed under the glass enclosure. Water kept getting on the bathroom floor when we showered.

    We took time to visit the museum exhibition. It was definitely art that we would never have seen had we not taken the time.

    Stayed in May 2024

  • Reviewed: May 6, 2024

    9.0
    Overall a beautiful boutique hotel
    • Leisure trip
    • Couple
    • Luxury Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Staff weren’t very helpful or friendly.

    The coffee shop, the robe, the bed, the incredible smelling rum soap and lotion, the art, and the close proximity to the arena.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    10
    Fabulous!
    • Leisure trip
    • Family with young children
    • Corner King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There wasn’t a single thing we didn’t like!

    All of it!! Loved this hotel!

    Stayed in March 2024

  • Reviewed: May 3, 2024

    10
    Overall the hotel was beautiful, just wish I could've left with my vehicle.
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights

    My car was stolen from valet.

    This is a beautiful hotel with a museum located inside and a beautiful pool and hot tub. They have a nice bar and restaurant inside the hotel as well. Lots of cool things to check out inside.

    Stayed in February 2024

  • Reviewed: May 1, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Corner King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The lobby was full of people just having lovely conversations. It felt so welcoming. I was just so tired though, I went to sleep very comfortably. Beautiful hotel!

    Stayed in April 2024

  • Reviewed: April 30, 2024

    9.0
    I would stay here again, but I would request housekeeping when I needed it.
    • Business trip
    • Family with young children
    • Luxury Queen Room with Two Queen Beds
    • Stayed 3 nights

    We didn't get housekeeping at all while we were there. I even went to the desk to see if I needed to request it and was told that it was a daily service and would be provided. It never was during our stay. However, we got a late checkout (2pm) and between the typical checkout time and the time we actually left, housekeeping showed up to turn the room over several times.

    The beds were INCREDIBLY comfortable. The room layout was nice. The pool and access to facilities were superb. My family enjoyed the on-site coffee house. I also thought that the valet was incredibly prompt and responsive.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    10
    Amazing! Visit the museum
    • Leisure trip
    • Couple
    • Corner King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything, beds were comfy!

    Stayed in April 2024

  • Reviewed: April 28, 2024

    10
    We will be back and plan to visit others in different states
    • Couple
    • Deluxe King Room - Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t care for the parking, the area around it could use a little sprucing up.

    This property is awesome the atmosphere was different in a good way you walk in the door up the stairs Art lobby was large and roomy. Friendly staff very warm and welcoming. The design is genius there something for everyone. Nice bar area, and it also has a nice lounge/ game room, restaurant, and let’s talk about the museum totally awesome local artist kudos. Rooms were comfortable the transformation from the old YMCA to this update beauty impressive. This is definitely a get away without the kidos for the first time then bring them back. Oh yea forgot about the outside patio

    Stayed in March 2024

  • Reviewed: April 28, 2024

    9.0
    Gorgeous property and top notch bar that we will definitely revisit.
    • Leisure trip
    • Family with young children
    • Luxury Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Our body wash dispenser was empty our entire stay even with repeated requests to refill it for us.

    Idol Wolf was amazing

    Stayed in April 2024

  • Reviewed: April 20, 2024

    10
    Last minute surprise
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I wish they would let you take the robes home 😅

    We booked this hotel room same day, we loved the aesthetic and the friendliness of the staff. The staircase throughout the building is gorgeous! Fairly new as well. There was an assortment of art that was beautiful and interesting. The museum is worth the visit if you enjoy that kind of thing, which we did. The rooms were clean and comfortable. A little on the small side but we opted for the smaller room option; it was perfect for 1-2 people. The bathroom has its own temperature control, which was a game changer. Large shower, soft and fluffy robes. The wellness facilities downstairs are amazing. Use of the wellness center is included with your stay, which I was thankful for because sometimes the spa areas are not included in your stay. The pool was huge and slightly warm, plenty of space for all the people and all the things. The hot tub was everything you could want from it, hot, roomy, with room to stand and sit. They also had a rain shower experience, a sauna and a steam room. The rain shower was unique and enjoyable. The entire hotel experience was good from start to end and we will be returning soon :)

    Stayed in April 2024

  • Reviewed: April 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Flashing light on corner of ceiling— not sure if it was some sort of sensor— bit annoying when trying to get to sleep but that’s very minor.

    Best indoor pool and hot tub I’ve ever had access to in a hotel — you could actually have a proper lap swim! Competitively priced for downtown. We parked on street (no trouble finding parking). Sorry we didn’t get to take full advantage of restaurant and bar and surrounding area— we were there for the eclipse and didn’t spend much time in St Louis itself. Nice to have a coffee shop in house. Good products in bathrooms (Malin & Goetz); comfy bed. Wish we had more time to check out the art gallery and loved idea of yoga in the gallery! I would definitely stay here again if we visit STL.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    9.0
    Unique, and luxurious!
    • Leisure trip
    • Family with young children
    • Corner King Room
    • Stayed 3 nights

    The night of our arrival the staff was extremely busy. It felt like they were understaffed for the number of guests. However, the staff we interacted with were working very hard, and doing their best to meet customer needs. It feels like management needs to better plan for staffing needs on such busy occasions.

    The museum was amazing! I did not expect it to be so big, nor so well curated. It was honestly very impressive, and went so well with the hotel theme.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    10
    Amazing
    • Leisure trip
    • Family with young children
    • 21c King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Parking

    Beautiful

    Stayed in April 2024

  • Reviewed: April 12, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Corner King Room
    • Stayed 1 night
    • Submitted from a mobile device

    You have to pay for parking 45 per night extra

    The museum was amazing and the pool was good too

    Stayed in March 2024

Showing 1 - 25

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