Reviews of 3 Palms Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
7707 East McDowell Road, Scottsdale, AZ 85257, United States of America
#89 of 126 hotels in Scottsdale
Guests' ChoiceReview Score
Based on 1919 hotel reviews
7.4Score breakdown
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Cleanliness
8.0
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Comfort
8.1
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Location
8.5
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Facilities
7.6
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Staff
8.4
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Value for money
7.8
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Free WiFi
7.8
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Reviewed: May 12, 2024
Mary
United States of America1 review7.0Good- • Leisure trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 1 night
Facilities and room well kept. Room appeared to be recently updated. This is not a luxury hotel, but a decent, value-priced hotel. Nothing lavish, yet comfortable. Location offset from main street; quieter than many hotels in this category.
Stayed in May 2024
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Reviewed: May 9, 2024
Lemuel
United States of America1 review7.0Good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
It was not quiet from our neighbors on both sides of us. Parking was alittle narrow.
The location as very good. Liked the morning walk in the nearby park.
Stayed in May 2024
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Reviewed: May 8, 2024
Brian
United States of America2 Reviews8.0“Our annual night away from the crazy”- • Leisure trip
- • Couple
- • Deluxe King Room with Whirlpool
- • Stayed 1 night
- • Submitted from a mobile device
Hot tub could definitely use a step
Almost everything was perfect. Great location. Awesome in-room hot tub. Easy check in/out process.
Stayed in April 2024
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Reviewed: May 7, 2024
Lamyuen
United States of America3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Double Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Beautiful park next to the hotel, nice rooms, nice pool,
Stayed in April 2024
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Reviewed: May 5, 2024
Carol
Mexico4 Reviews8.0“I would stay here again and hope the maintenance issues have been addressed.”- • Leisure trip
- • Group
- • Deluxe Double Queen Room
- • Stayed 4 nights
The maintenance crew is seriously lacking. I believe Stephanie has already reported it to Sid but there were several instances of bad service: 1) Stood outside my door for over 20 minutes waiting on a maintenance man to open my door when my card didn't work. He should be fired! (It wasn't Sid.) 2) The Safe needed to be replaced - wouldn't lock - unacceptable. 3) the TV and showerhead needed fixing. I didn't know beds weren't made every day - would have ask for every other day.
Stephanie was outstanding, as was Thomas at the front desk. Stephanie even drove me during her off hours. The room was good. Didn't use the pool or any amnenties.
Stayed in May 2024
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Reviewed: May 4, 2024
Richard
United States of America6 Reviews8.0“Good Location, Great Pool & Spa”- • Leisure trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 2 nights
Good location in walking distance to several restaurants. Nice pool and spa. Relatively quiet off a main street.
Stayed in February 2024
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Reviewed: May 2, 2024
Charled
United States of America1 review6.0“2 asses spoil the lot”- • With a pet
- • Leisure trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
There was 2 of the 5 office people that had been so rude. So unprofessional. I will never return or recommend this place to anyone. The online price and reservation wasn't acceptable to one jerk in the office. They had gotten my renewal but canceled it because they had over booked my size room. I was made to pay double the price I booked for or I had 5min to "pack my support dog and get out." When I didn't have enough cash on hand he told me " give me what you have in your pocket and pay the balance within an hour or ill throw you out." There was a women in the office equally as rude, that kept making rude comments because I wouldn't pay a deposit on my ' SERVICE DOG' she kept saying what's wrong with you that you have to have a dog with you.
Great hotel. A little loud at times. But very nice.
Stayed in March 2024
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Reviewed: May 2, 2024
Benjamin
United States of America1 review7.0Good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Sink area was open view to door. Door keys stopped working twice during the stay
Very clean, bed extremely comfortable, pool facilities were really nice, and shower had good power.
Stayed in May 2024
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Reviewed: April 29, 2024
Duncan
United Kingdom16 Reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Very expensive for a motel room
Passable room and relatively clean for a motel
Stayed in March 2024
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Reviewed: April 27, 2024
Nora
United States of America1 review7.0“Okay”- • Leisure trip
- • Solo traveler
- • Deluxe King Room with Whirlpool
- • Stayed 3 nights
- • Submitted from a mobile device
I booked a whirlpool room and they did not have one for me when I arrived. They downgraded the room and only gave me $10 credit.
Location
Stayed in March 2024
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Reviewed: April 26, 2024
Damon
United States of America1 review7.0“just ok”- • Leisure trip
- • Solo traveler
- • Deluxe Double Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
front dest people were not cool..
pool and lakw acroas streer
Stayed in April 2024
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Reviewed: April 25, 2024
Tracy
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • Dual Queen Suite
- • Stayed 1 night
- • Submitted from a mobile device
Had to check out towels for the pool. I get it, but you don't know that until you get to the pool and have to go to the office to get some.
The Pool and Location are fabulous! Rooms are a little dated, Bed and pillows are great!.
Stayed in April 2024
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Reviewed: April 21, 2024
Dena
United States of America4 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Deluxe Double Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
The bids were amazing. Love the pool.
Stayed in April 2024
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Reviewed: April 20, 2024
Christine
United States of America2 Reviews6.0“It served my needs for a short overnight with my sister.”- • Leisure trip
- • Group
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
The lobby was not super welcoming and the staff, though pleasant, were more focused on the phone calls coming in than on the guests at the front desk.
No breakfast. Didn’t have a chance to check out fitness center. The room was pretty clean.
Stayed in April 2024
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Reviewed: April 20, 2024
Liezel
Australia9 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Deluxe Double Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Some of the furniture was a little outdated and drawers stuck.
Clean and comfortable. Friendly service.
Stayed in April 2024
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Reviewed: April 17, 2024
Tommy
United States of America8 Reviews7.0“I needed a little break so this was perfect.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Leaving a deposit
Clean
Stayed in February 2024
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Reviewed: April 17, 2024
Mickie
United States of America7 Reviews8.0“Nice impromptu place to stay when we missed a connection flight in Phoenix.”- • Leisure trip
- • Couple
- • Deluxe Double Queen Room
- • Stayed 2 nights
Very limited food choices within walking distance. This hotel does not have a microwave/mini-fridge or breakfast service. Maid service left a stack of clean towels and took used soap but didn't leave any new soap - kind of weird.
Beds were comfortable and the rooms were quiet. Pool and hot tub were nice and allowed for separated groups of people.
Stayed in April 2024
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Reviewed: April 11, 2024
Bernard
United States of America1 review8.0“This is a super refurbished hotel at a bargain price.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
Bathroom fan noise and efficiency.
Pool area was great; towels, water, access. The Bed was comfortable. Room was small but everything worked. An pleasant extensive city walking park next door. This is an older refurbished hotel at a bargain price.
Stayed in April 2024
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Reviewed: April 10, 2024
Bubba
United States of America5 Reviews6.0“I felt like the room could’ve been bigger and more modern for the money I paid”- • Leisure trip
- • Couple
- • Deluxe King Room with Whirlpool
- • Stayed 1 night
- • Submitted from a mobile device
The room was very small and not up to date. The paint on the wall was chipping off and when I pulled the towel off of the towel rack in the bathroom, the towel rack just fell off of the wall.
The bed was very comfortable and the hot tub in the room was nice.
Stayed in April 2024
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Reviewed: April 9, 2024
Frida
United States of America3 Reviews8.0“Overall, the rooms are always clean, check-in is always fast and easy.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
The price for one night was very expensive for what we got. I understand it was due to us reserving last minute but the room is not worth $333 for a night.
Check-in was fast and easy. The room was clean. This was my second time staying here. I enjoyed my stay, but I just wish they offered breakfast.
Stayed in April 2024
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Reviewed: April 8, 2024
Amber17
United States of America10 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Deluxe King Room with Whirlpool
- • Stayed 1 night
- • Submitted from a mobile device
Paint was peeling. The cover on the ac unit was falling off. Everything in the room just looked worn out, as if they aren't keeping up on it.
Loved the big tub in the room and soft bed
Stayed in April 2024
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Reviewed: April 8, 2024
Glen
Canada2 Reviews8.0“Great weather, relaxing pool area and close to everything”- • Leisure trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Property was clean, safe and lots of parking.
Stayed in March 2024
-
Reviewed: April 8, 2024
Monty
Canada4 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Sad the pool was closed until after 3pm on one of the hottest days
Stayed in April 2024
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Reviewed: April 8, 2024
Michelle
United States of America1 review7.0“A good, cheap room that served it's purpose”- • Leisure trip
- • Couple
- • Deluxe King Room with Whirlpool
- • Stayed 2 nights
- • Submitted from a mobile device
Having to get new key cards because they stopped working. Housekeeping being rude and not wanting to give us an extra towel. Housekeeping came in the even though we hung up the Do Not Disturb sign. They emptied the trash, made the bed and then left their cleaning supplies in the room.
The bed was very comfortable, the shower had great water pressure.
Stayed in April 2024
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