Reviews of 3 Palms Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
7707 East McDowell Road, Scottsdale, AZ 85257, United States of America
#87 of 121 hotels in Scottsdale
Guests' ChoiceReview Score
Based on 1926 hotel reviews
7.4Score breakdown
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Cleanliness
8.0
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Comfort
8.0
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Location
8.5
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Facilities
7.6
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Staff
8.4
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Value for money
7.8
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Free WiFi
7.7
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Reviewed: May 2, 2024
Charled
United States of America1 review6.0“2 asses spoil the lot”- • With a pet
- • Leisure trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
There was 2 of the 5 office people that had been so rude. So unprofessional. I will never return or recommend this place to anyone. The online price and reservation wasn't acceptable to one jerk in the office. They had gotten my renewal but canceled it because they had over booked my size room. I was made to pay double the price I booked for or I had 5min to "pack my support dog and get out." When I didn't have enough cash on hand he told me " give me what you have in your pocket and pay the balance within an hour or ill throw you out." There was a women in the office equally as rude, that kept making rude comments because I wouldn't pay a deposit on my ' SERVICE DOG' she kept saying what's wrong with you that you have to have a dog with you.
Great hotel. A little loud at times. But very nice.
Stayed in March 2024
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Reviewed: May 2, 2024
Benjamin
United States of America1 review7.0Good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Sink area was open view to door. Door keys stopped working twice during the stay
Very clean, bed extremely comfortable, pool facilities were really nice, and shower had good power.
Stayed in May 2024
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Reviewed: April 29, 2024
Duncan
United Kingdom15 Reviews7.0Good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Very expensive for a motel room
Passable room and relatively clean for a motel
Stayed in March 2024
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Reviewed: April 27, 2024
Nora
United States of America1 review7.0“Okay”- • Leisure trip
- • Solo traveler
- • Deluxe King Room with Whirlpool
- • Stayed 3 nights
- • Submitted from a mobile device
I booked a whirlpool room and they did not have one for me when I arrived. They downgraded the room and only gave me $10 credit.
Location
Stayed in March 2024
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Reviewed: April 26, 2024
Damon
United States of America1 review7.0“just ok”- • Leisure trip
- • Solo traveler
- • Deluxe Double Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
front dest people were not cool..
pool and lakw acroas streer
Stayed in April 2024
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Reviewed: April 25, 2024
Tracy
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • Dual Queen Suite
- • Stayed 1 night
- • Submitted from a mobile device
Had to check out towels for the pool. I get it, but you don't know that until you get to the pool and have to go to the office to get some.
The Pool and Location are fabulous! Rooms are a little dated, Bed and pillows are great!.
Stayed in April 2024
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Reviewed: April 21, 2024
Dena
United States of America4 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Deluxe Double Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
The bids were amazing. Love the pool.
Stayed in April 2024
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Reviewed: April 20, 2024
Christine
United States of America2 Reviews6.0“It served my needs for a short overnight with my sister.”- • Leisure trip
- • Group
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
The lobby was not super welcoming and the staff, though pleasant, were more focused on the phone calls coming in than on the guests at the front desk.
No breakfast. Didn’t have a chance to check out fitness center. The room was pretty clean.
Stayed in April 2024
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Reviewed: April 20, 2024
Liezel
Australia9 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Deluxe Double Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Some of the furniture was a little outdated and drawers stuck.
Clean and comfortable. Friendly service.
Stayed in April 2024
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Reviewed: April 17, 2024
Tommy
United States of America8 Reviews7.0“I needed a little break so this was perfect.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Leaving a deposit
Clean
Stayed in February 2024
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Reviewed: April 17, 2024
Mickie
United States of America7 Reviews8.0“Nice impromptu place to stay when we missed a connection flight in Phoenix.”- • Leisure trip
- • Couple
- • Deluxe Double Queen Room
- • Stayed 2 nights
Very limited food choices within walking distance. This hotel does not have a microwave/mini-fridge or breakfast service. Maid service left a stack of clean towels and took used soap but didn't leave any new soap - kind of weird.
Beds were comfortable and the rooms were quiet. Pool and hot tub were nice and allowed for separated groups of people.
Stayed in April 2024
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Reviewed: April 11, 2024
Bernard
United States of America1 review8.0“This is a super refurbished hotel at a bargain price.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
Bathroom fan noise and efficiency.
Pool area was great; towels, water, access. The Bed was comfortable. Room was small but everything worked. An pleasant extensive city walking park next door. This is an older refurbished hotel at a bargain price.
Stayed in April 2024
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Reviewed: April 10, 2024
Bubba
United States of America5 Reviews6.0“I felt like the room could’ve been bigger and more modern for the money I paid”- • Leisure trip
- • Couple
- • Deluxe King Room with Whirlpool
- • Stayed 1 night
- • Submitted from a mobile device
The room was very small and not up to date. The paint on the wall was chipping off and when I pulled the towel off of the towel rack in the bathroom, the towel rack just fell off of the wall.
The bed was very comfortable and the hot tub in the room was nice.
Stayed in April 2024
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Reviewed: April 9, 2024
Frida
United States of America2 Reviews8.0“Overall, the rooms are always clean, check-in is always fast and easy.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
The price for one night was very expensive for what we got. I understand it was due to us reserving last minute but the room is not worth $333 for a night.
Check-in was fast and easy. The room was clean. This was my second time staying here. I enjoyed my stay, but I just wish they offered breakfast.
Stayed in April 2024
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Reviewed: April 8, 2024
Amber17
United States of America10 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Deluxe King Room with Whirlpool
- • Stayed 1 night
- • Submitted from a mobile device
Paint was peeling. The cover on the ac unit was falling off. Everything in the room just looked worn out, as if they aren't keeping up on it.
Loved the big tub in the room and soft bed
Stayed in April 2024
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Reviewed: April 8, 2024
Glen
Canada2 Reviews8.0“Great weather, relaxing pool area and close to everything”- • Leisure trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Property was clean, safe and lots of parking.
Stayed in March 2024
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Reviewed: April 8, 2024
Monty
Canada4 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Sad the pool was closed until after 3pm on one of the hottest days
Stayed in April 2024
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Reviewed: April 8, 2024
Michelle
United States of America1 review7.0“A good, cheap room that served it's purpose”- • Leisure trip
- • Couple
- • Deluxe King Room with Whirlpool
- • Stayed 2 nights
- • Submitted from a mobile device
Having to get new key cards because they stopped working. Housekeeping being rude and not wanting to give us an extra towel. Housekeeping came in the even though we hung up the Do Not Disturb sign. They emptied the trash, made the bed and then left their cleaning supplies in the room.
The bed was very comfortable, the shower had great water pressure.
Stayed in April 2024
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Reviewed: April 7, 2024
Kerrin
United States of America1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
No area to store luggage - Need darker drapes to keep out sun.
Liked location and friendly staff
Stayed in April 2024
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Reviewed: April 3, 2024
Patrick
United States of America2 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Deluxe King Room with Whirlpool
- • Stayed 1 night
staff at front desk
pool
Stayed in April 2024
-
Reviewed: April 2, 2024
Nader
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • Deluxe King Room with Whirlpool
- • Stayed 1 night
- • Submitted from a mobile device
Great location, Clean and safe.
Stayed in March 2024
-
Reviewed: April 2, 2024
Robin
United States of America1 review8.0“We really enjoyed the area and spent a lot of time at the pool”- • Leisure trip
- • Family with young children
- • Deluxe Double Queen Room
- • Stayed 6 nights
- • Submitted from a mobile device
The room was very small for a family of three no place for luggage and very outdated
The pool was amazing. The location was great
Stayed in March 2024
-
Reviewed: April 2, 2024
Peter
United States of America84 Reviews12 helpful votes6.0“I'll probably pick something else next time.”- • Leisure trip
- • Couple
- • Deluxe Double Queen Room
- • Stayed 1 night
Very confusing signage, we couldn't find our room at the very back of the hotel, because the sign was pointing in the opposite direction. The AC in the unit wasn't turning on, I tried calling the front desk, but the phone in the room was dead. When I dialed from my cell phone, I had to listed to a long advertisement about the hotel. After about 2 minutes I hung up and went the the front office to ask for help. Instead of giving us another room, they sent a maintenance person, so, we had to wait until he fired up the unit. Also, a sign "Use the wall controls" on the AC unit control panel would be very helpful.
Convenient location, plenty of parking, the room was clean. The pool was probably heated, because there were a bunch of kids in it.
Stayed in March 2024
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Reviewed: April 1, 2024
Joshua
United States of America1 review8.0“it was lovely”- • Leisure trip
- • Group
- • Deluxe King Room with Whirlpool
- • Stayed 2 nights
thinner than expected walls
unique
Stayed in March 2024
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